topic Re: Re: Trade in 2nd Imei Number in Samsung Shop

Trade in 2nd Imei Number

V6villan — Tue, 14 Feb 2023 15:04:36 GMT

Hi I have cancelled my launch day s23 ultra pre order in graphite colour, after it was delayed until 27/2/23 by Samsung.

I was trading in an s21 ultra as part of the deal.

I have reordered the cream 512GB s23 ultra. When doing trade in, it would not accept my imei number for the 21 ultra. I assume as its linked to first order.

I used the 2nd Imei number that's on the phone.

Has anyone run into issues when the trade in people have received your trade in, if you've supplied 2nd Imei number

Also does anyone have a number for them as I'd like to speak with them and explain

Thanks

Re: Trade in 2nd Imei Number

Chistery — Tue, 14 Feb 2023 11:21:19 GMT

Too late now I know, but it took a few hours after cancelling for my imei1 to be accepted for trade in again.

Re: Re: Trade in 2nd Imei Number

V6villan — Tue, 14 Feb 2023 11:44:25 GMT

Thanks. Found a number for trade in they didn't seem to think it would be an issue

Re: Trade in 2nd Imei Number

Esurient — Tue, 14 Feb 2023 11:56:43 GMT

It's not an issue, I've cancelled orders before for flagships after finding a better offer & used the second imei number.

Re: Re: Trade in 2nd Imei Number

V6villan — Tue, 14 Feb 2023 11:57:42 GMT

Thanks

Re: Trade in 2nd Imei Number

JAMES4578 — Tue, 14 Feb 2023 14:17:45 GMT

@V6villan Glad it is sorted out, hopefully a smoother process this time.

Re: Re: Trade in 2nd Imei Number

V6villan — Tue, 14 Feb 2023 15:32:07 GMT

Thanks

Re: Trade in 2nd Imei Number

Joeeye — Tue, 14 Feb 2023 18:30:58 GMT

I actually did this with mine, so I'm definitely hoping there is no issue 😅

Re: Trade in 2nd Imei Number

bnb90 — Tue, 14 Feb 2023 19:30:01 GMT

I have done the same, samsung confirmed it wouldn't be an issue when I spoke to them