topic Re: Re: Please don't buy online exclusive colours in Samsung Shop

Please don't buy online exclusive colours

Sunder199 — Tue, 29 Mar 2022 12:39:05 GMT

Hi All,

I purchased Graphite S22 Ultra online exclusive colour on samsung.com and this was big mistake. My phone is under 21 days period and where i am eligible for exchange/replacement of phone as it has developed fault but Samsung said No as this is customised phone. This information wasn't mentioned during order which was also confirmed by executive. This should been written big words as it impact your rights. Other stupid thing i done was used Trade-in and loose original working phone as well.

Please don't buy online Exclusive colors or any online exclusive options for any product on samsung.com

#shamesasmsung

Thanks,

Sunder

Re: Please don't buy online exclusive colours

MrJCharming — Tue, 29 Mar 2022 12:46:26 GMT

Lodge a formal complaint with them, maybe let the social media team know.

If your saying the phone is faulty and asking for a replacement of the same type don't see an issue.

Sure there breaching the rules on distance selling by not offering that 21 day guarantee

Re: Please don't buy online exclusive colours

250lm — Tue, 29 Mar 2022 13:10:49 GMT

This is very concerning. I can understand a non-return policy if it has your name or something, but they are just online exclusive colours. But if it's faulty, surely they are obliged to exchange it or repair it whether it's customised or not?

Re: Please don't buy online exclusive colours

Pugs1957 — Tue, 29 Mar 2022 13:34:17 GMT

What is the fault you are experiencing?

Re: Re: Please don't buy online exclusive colours

Sunder199 — Tue, 29 Mar 2022 15:18:03 GMT

I have done my first post here and will be highlighting this on twitter as i am totally disappointed with this

Re: Re: Please don't buy online exclusive colours

Sunder199 — Tue, 29 Mar 2022 15:19:07 GMT

Yes, i was surprised as well, this is online exclusive colour which can't be termed as customization

Re: Please don't buy online exclusive colours

Chrisg01 — Tue, 29 Mar 2022 19:10:41 GMT

I noticed this when it started to state on the shop website that trade in values would be significantly lower for custom colours, like you this was not shown when I ordered. I have tried to get a response from Samsung but it is totally impossible, they will not respond. It's a complete nightmare

Re: Re: Please don't buy online exclusive colours

Sunder199 — Tue, 29 Mar 2022 19:42:20 GMT

It was certainly not mentioned during first 2-3 days of presale and i ordered at that time. But recently i noticed they have put information about lower tradin value in order page. I think after lot of people complained and they had to update page. To me Samsung has created mess with this online exclusive option. They gave me another policy reason that they can only replace same colour and that is also reason they can't exchange even though phoen is faulty.

Re: Re: Please don't buy online exclusive colours

Sunder199 — Tue, 29 Mar 2022 19:36:47 GMT

I am facing so many issues but they are intermittent. Screen Freeze and performance lag is almost regular. Sudden shutdown of phone, when i play camera video they are played after few seconds, sometimes it's skipped to 2-3 seconds..even during playing songs, first songs always plays without sound for 3-4 seconds. Done factory reset couple of times, using less no of apps compared to old s20 and s9 where till now i didn't face single issue.

Re: Re: Please don't buy online exclusive colours

Chrisg01 — Tue, 29 Mar 2022 19:37:42 GMT

You are correct, no mention of it at all. I think it's very poor as what they are really saying now is that we have an inferior product even though we have said premium price.

Re: Please don't buy online exclusive colours

250lm — Tue, 29 Mar 2022 20:58:39 GMT

They really need to put asterisks clearly here.

Re: Re: Please don't buy online exclusive colours

Sunder199 — Tue, 29 Mar 2022 21:05:01 GMT

Yes, indeed

Re: Please don't buy online exclusive colours

Pgpmas — Wed, 30 Mar 2022 07:36:58 GMT

An item special order or not has to be fit for purpose, you still have consumer rights

Re: Please don't buy online exclusive colours

Members_vEHiMnn — Mon, 11 Apr 2022 17:55:38 GMT

Did anyone resolve this issue? I've only just discovered this myself after trying to return my own faulty handset in an "exclusive" colour. I'm so so disappointed and angry.

Re: Please don't buy online exclusive colours

MrJCharming — Mon, 11 Apr 2022 18:06:09 GMT

Did you contact the samsung team before sending?

Re: Please don't buy online exclusive colours

Members_vEHiMnn — Mon, 11 Apr 2022 18:16:35 GMT

Yep, sorry I should have worded that better. I haven't sent the phone off, but I contacted them to see what I could do! Which is basically nothing at this point except accept a refund and "market value" of my old phone which was traded in

Re: Re: Please don't buy online exclusive colours

MrJCharming — Mon, 11 Apr 2022 18:40:57 GMT

I'm confused, I thought they wouldn't accept the phone back.
If its faulty just reorder.
Ask samsungmtr for the phone back you recycled, only thing you would lose as it stands is the free buds Pro