topic Re: Trade in issues in Samsung Shop

Trade in issues: error occured with IMEI

NawtyRobot — Wed, 09 Feb 2022 20:37:38 GMT

Tried to purchase new S22 Ultra got to payment authorisation, I can see it request authorisation and went through they said had a error

I trade in old phone as part of the deal, so try again. But when I put in imei number is says that it the ImeI has already been used

Not one time has Samsung made buying a new phone without headache

I don't know what to do know any advice?

Re: Trade in issues

KaosDe — Wed, 09 Feb 2022 19:28:18 GMT

I added the trade-in offer after it was in the basket. It works from that screen. Give it a try.

Re: Trade in issues

NawtyRobot — Wed, 09 Feb 2022 19:29:45 GMT

Thanks, I hate it as it doesn't always have phone listed I have s21 Ultra 512,not always listed

Re: Trade in issues

KaosDe — Wed, 09 Feb 2022 19:31:24 GMT

Try and use your phone to purchase if you get stuck in any process after the trade-in. It took me 2 hours to find a way to buy.

Re: Trade in issues

NawtyRobot — Wed, 09 Feb 2022 19:34:13 GMT

Now it saying IMEI is not valid

Re: Trade in issues

NawtyRobot — Wed, 09 Feb 2022 19:36:05 GMT

Samsung this is a Sh*tshow, I want to give you money 🤬

Re: Trade in issues

NawtyRobot — Wed, 09 Feb 2022 20:29:58 GMT

After hours I trying to get through to someone and trying to order again

I got email saying order has been placed wtf Samsung? But thanks

Re: Trade in issues

SachikoT — Wed, 09 Feb 2022 20:34:52 GMT

@NawtyRobot , we're sorry to hear of the issues you were experiencing upgrading and are glad that you have got your order placed.

We'd like to look into your experience so that we can learn from it. Can you send a Private Message to our Community Moderators @Sam_UK so they can collect some details about your order and we can investigate what went on.

^SachikoT

Re: Trade in issues

NawtyRobot — Wed, 09 Feb 2022 20:37:32 GMT

Sure

Re: Trade in issues: error occured with IMEI

mfarazshakir — Thu, 10 Feb 2022 18:02:11 GMT

i am having the same issue, i had to cancel an order with trade in to change my payment method and nwo i am unable to re use my imei for trade in. can someone please help ?

Re: Trade in issues: error occured with IMEI

Aliceon — Fri, 11 Feb 2022 11:01:14 GMT

I am also having this issue? How can I get my IMEI available again @Sam_UK Order: UK*****

@mfarazshakir did you get this fixed?

Re: Trade in issues: error occured with IMEI

mfarazshakir — Thu, 10 Feb 2022 22:36:34 GMT

Got resolved 30 mins after getting order cancel email from Samsung. Just be patient

Re: Trade in issues: error occured with IMEI

Members_XDlcAE — Thu, 10 Feb 2022 22:49:56 GMT

@mfarazshakir

Did you cancel the order yourself or did you contact Samsung to cancel the order

I am also in the same situation and had to cancel the order to change payment method but cannot reuse IMEI now for trade in phone

I got the order cancellation email at 10pm today

any advice would be appreciated

Re: Trade in issues: error occured with IMEI

Members_XDlcAE — Thu, 10 Feb 2022 23:12:16 GMT

@Aliceon

did you get this fixed?

if so, what did you do?

Re: Trade in issues: error occured with IMEI

Aliceon — Thu, 10 Feb 2022 23:15:13 GMT

Just waiting for it to fix itself for now, still not reset

Re: Trade in issues: error occured with IMEI

Members_XDlcAE — Thu, 10 Feb 2022 23:26:20 GMT

have you received the cancellation email?

if so, did you cancel online or did you contact Samsung to cancel?

Re: Trade in issues: error occured with IMEI

Aliceon — Thu, 10 Feb 2022 23:27:43 GMT

I cancelled online, and got the email straight after

Re: Trade in issues: error occured with IMEI

Members_XDlcAE — Thu, 10 Feb 2022 23:31:19 GMT

baffling why it is taking so long to reset and allow the IMEI to be reused

you would of thought it was somewhat interlinked with the cancellation email

Re: Trade in issues: error occured with IMEI

Aliceon — Thu, 10 Feb 2022 23:33:40 GMT

Exactly, I'll keep trying and let you know here when it works

Re: Trade in issues: error occured with IMEI

Members_XDlcAE — Thu, 10 Feb 2022 23:35:03 GMT

Thank you!