topic Re: Re: Returning nightmare in Samsung Shop

Returning nightmare

Franciemccool — Thu, 04 Aug 2022 21:18:51 GMT

Right has anyone else ever had this with Samsung and DPD they setup a collection but DPD never arrive been waiting 13 days now no DPD driver always puts it down to we missed you.

Anyway can I use the return address and post the phone back at my own expense to Samsung. Has anyone done so if so how did it go.

Re: Returning nightmare

Tourbillon De La Vie — Thu, 04 Aug 2022 21:39:26 GMT

Talk to customer services again. Discuss with them

Re: Returning nightmare

Glenntech — Thu, 04 Aug 2022 21:49:49 GMT

Yes as has been said. Speak to customer support first and let them know.
When I sent a phone back, they emailed me a returns label that I printed off. Then I went to the post office to send it.
I decided to pay extra to make sure it got delivered OK.

Re: Returning nightmare

BandOfBrothers — Fri, 05 Aug 2022 05:18:29 GMT

Hi @Franciemccool

It's important Samsung are aware of your intentions so their returns department are aware It's being sent this way.

I'd send it special delivery too.

I had to return a phone and DPD collected it as arranged.

Sorry that's not been the case for you.

Make sure you wipe the phone i.e factory reset and remove the sim card.

Also take time and dated pictures of the phone with one of it turned On to show its aesthetic condition.

If any promotional items came as part of the same or you purchased a case at the same time that was reduced as part of the deal then you'll need to return those as well.

Take a picture of the contents of the bix and seal it up well.

Re: Re: Returning nightmare

Franciemccool — Fri, 05 Aug 2022 11:01:33 GMT

Yea it's useless to me though I live 3 hours away from any dpd drop off point

Re: Re: Re: Returning nightmare

Glenntech — Fri, 05 Aug 2022 11:13:57 GMT

Oh I went through Royal Mail post office at the time.
Unless that's not an option they give you now

Re: Returning nightmare

Richmar83 — Fri, 05 Aug 2022 11:32:45 GMT

Can you take it to a DPD Drop-off location? Last couple of returns I've had have been trouble-free. Printed return label, stuck it on original box then dropped it off at local Morrisons. Got given receipt, it instantly sent an email saying DPD had my package and was back with Samsung within 48 hours; tracked every step. Refund was issued 2 days after they got it.

Re: Re: Re: Re: Returning nightmare

Franciemccool — Fri, 05 Aug 2022 11:47:36 GMT

They only offer it for trade in but last time dpd screwed around so much I sent it through the royal mail so I did it again should be no issue its tracked

Re: Re: Returning nightmare

Franciemccool — Fri, 05 Aug 2022 11:48:19 GMT

Live 3 hours away from a DPD drop-off point waste of fuel and time when I can pay a bit and post it through Royal mail

Re: Returning nightmare

Keithy — Fri, 14 Oct 2022 15:50:37 GMT

i’m having a nightmare in a return which is taking forever as they sent me return label for aberdeen and

not northampton like before, dpd have tried twice but no one there to take it don’t know what’s going on but my dpd tracking is as long as my arm 1150 quid phone

Re: Re: Returning nightmare

Franciemccool — Fri, 14 Oct 2022 16:36:02 GMT

Yep dpd never collected mine I used the address samsung give me and sent it Via royal mail got a refund with a week once it was delivered back

Re: Returning nightmare

Members_hzRCoEf — Thu, 27 Feb 2025 00:05:26 GMT

First of all, I pre-order Samsung S25 Ultra 1TB, but received 512gb, So, I returned it back, more than 15 days have been passed, called customer service as well as live chat, they just said, we'll create ticket, after that, no reply, Still no refund, It is really nightmare to get refund, So Upsetting