topic Re: Re: S22+ Custom Colour Delivery Delay in Samsung Shop

S22+ Custom Colour Delivery Delay

pierced_rose — Sat, 16 Apr 2022 16:14:07 GMT

Hi everyone,

I have been keeping a close eye on the amount of complaints regarding the S22 delivery fiasco that is seemingly becoming worse!

Has anyone managed to take delivery of an S22+ in a custom colour?

Here's my experience so far...

I currently have an S10+ and have been very happy with it. Now comes the time for a new phone.

I decided to order direct from Samsung based on previous experience on great service.

BIG MISTAKE!

11th March I ordered the S22+ in Sky Blue. Their website stated allow up to 4 weeks for delivery. Fine, they've made it clear what to expect.

I was given a delivery date of 8th April.

22nd March I received an email confirming my device is being made and to allow up to 3 weeks for delivery.

2nd April I noticed the order status on my account changed to 'Headed to your Country'. Its been stuck on this status for the last 2 weeks.

7th April, I decided to contact Customer support. Their agents have no idea what is happening. Assured me my phone was still on track to be delivered the next day.

8th April my delivery day. Email from Samsung delaying the order by 2 weeks. New delivery day 22nd April.

9th April I tweeted and got a similar scripted response. It will arrive soon.

I am not holding my breath!

Anyone else had any better luck? 1k they've had out of me weeks ago with nothing to show for it.

I've also emailed their promotions team to find out where we stand for phones that are not delivered within 60 days. I'm hoping they will be extending it so I can still claim the free buds!

Re: S22+ Custom Colour Delivery Delay

Bt32 — Sat, 16 Apr 2022 17:18:30 GMT

Even the normal colours are delayed. I ordered a 512 black for delivery today and its not turned up despite saying they have it on stock.

Re: S22+ Custom Colour Delivery Delay

BandOfBrothers — Sat, 16 Apr 2022 18:16:01 GMT

I must admit I had my eye on the Graphite Samsung Galaxy s²² Ultra but I opted for the Phantom Black as exclusive colour options can have delayed delivery schedules.

In regards to the Samsung Promotional Galaxy Buds Pro the Terms is that you claim them 60 days from receiving the new Samsung Galaxy s series phone so anyone have delayed deliveries of their phone.

https://eu.community.samsung.com/t5/galaxy-s22-series/celebrate-the-arrival-of Samsung Galaxy Buds Pro.

" Claims must be submitted within 60 days of the delivery or purchase date. Full Terms apply. "

Re: Re: S22+ Custom Colour Delivery Delay

pierced_rose — Sat, 16 Apr 2022 18:16:31 GMT

I think delays can be coped with if they actually gave notice prior, but they actually have no clue. Just keep taking the money and failing to provide the goods!

Re: Re: S22+ Custom Colour Delivery Delay

pierced_rose — Sat, 16 Apr 2022 18:18:46 GMT

Thanks for your reply. Have you received yours?
Re the buds offer that is for pre orders who can claim within 60 days of delivery. Anything else is 60 days from purchase. I should imagine there are many people in this situation. I'll update when I have a reply from them.

Re: S22+ Custom Colour Delivery Delay

BandOfBrothers — Sat, 16 Apr 2022 18:21:05 GMT

Possibly due to it being a Bank Holiday weekend @Bt32 that the phone hasn't arrived.

What does it say in your orders section and did you get any communication from Samsung confirming delivery for today.

When a person first orders the phone on tbe Samsung.com page part of the process provides a date to choose but that date isn't confirmed until Samsung send further communication.

If your in the UK then the courier form DPD send communication too. The DPD app is useful to have to track the delivery too.

Re: Re: S22+ Custom Colour Delivery Delay

Bt32 — Sat, 16 Apr 2022 18:24:40 GMT

Could be. I got an email saying delivery on the 16th but that was it. Nothing else and order is still processing. Maybe it'll turn up next week.

Re: Re: S22+ Custom Colour Delivery Delay

BandOfBrothers — Sat, 16 Apr 2022 18:34:18 GMT

Hi @pierced_rose

I recieved my promotional Samsung Galaxy Buds Pro around 2 weeks after completing the claim for them.

Re: Re: Re: S22+ Custom Colour Delivery Delay

pierced_rose — Sat, 16 Apr 2022 18:40:36 GMT

Thanks, how long did you wait for your phone?

Re: Re: Re: S22+ Custom Colour Delivery Delay

BandOfBrothers — Sat, 16 Apr 2022 18:47:43 GMT

I eventually opted for the Phantom Black Samsung Galaxy s²² Ultra @pierced_rose so I received my phone on the 21st of February after Pre Ordering after the Samsung Unpacked Event.

Re: S22+ Custom Colour Delivery Delay

Glenntech — Sat, 16 Apr 2022 18:56:21 GMT

Mine took 6 weeks to arrive. Now if I got regular updates on my delayed order, I would have been OK with it. Would still have been impatient to get it though.
Was going to cancel, but I'm so glad I decided to wait now as the phone is excellent.
Sadly I'm not sure what's happened with Samsung customer support this year. Something has obviously changed.
Hopefully Samsung will learn from this and improve for the next phone.

Trust me when you get the phone you will like it enough to just let your purchase experience to fade a bit

Re: S22+ Custom Colour Delivery Delay

pierced_rose — Tue, 19 Apr 2022 17:45:39 GMT

Update today, my phone has changed to 'preparing dispatch'. Although I havent recieved an update email. I spoke with another agent on their chat yesterday and he was adamant my phone would be here on the 22nd! It's looking a bit more hopeful...

Re: Re: S22+ Custom Colour Delivery Delay

pierced_rose — Tue, 19 Apr 2022 17:46:32 GMT

If mine comes on Friday it will also be bang on 6 weeks. Thanks for the feedback on the phone, I'm excited to recieve it!

Re: S22+ Custom Colour Delivery Delay

pierced_rose — Wed, 20 Apr 2022 19:16:18 GMT

Update - my phone arrived today just shy of 6 weeks waiting

Re: S22+ Custom Colour Delivery Delay

MrsAlCapone — Mon, 22 Aug 2022 13:57:05 GMT

Oh man.. I've just ordered min 2 business days ago... Guess I'm in for a wait.

Re: S22+ Custom Colour Delivery Delay

johnsnow12345 — Fri, 16 Sep 2022 05:47:51 GMT

Did you receive it? How long does it take?

Re: S22+ Custom Colour Delivery Delay

Era715 — Mon, 21 Nov 2022 14:24:40 GMT

I just wanted to update since this is the feed most readily available when searching the subject on Google.

Placed my order 10/20/2022 and have not received my phone yet. There was NOTHING on the website stating that it would be a longer delivery process or that the Samsung Exclusive colored phones were considered to be Customized (don't know if the 512GB is considered Customized as well, but I was told that it was because of the color).

I ordered 2 different phones in my order. An S22+ (256GB in Green) and an S22Ultra (512GB in Red). The S22+ arrived within a week or 2. The S22Ultra, I'm still waiting for. There used to be an expected delivery date listed on the website for my order, but it was taken off. When I contacted customer support (which is a pointless endeavor) regarding the issue, I was told that it would be arriving November 15th, 2022 at the latest. Obviously, this did not happen. Then I noticed an ETA date had been taken off my order entirely and was sent an email stating "we do not currently have an estimated time of arrival".

This is absolutely unacceptable. If you're thinking of getting an exclusive color, either pre-order it (which, I've read, was a fruitless exercise as well for this line) or be prepared to wait and become frustrated/angry with the whole process.

I ordered mine well before Halloween with the hope of having it by Thanksgiving, which doesn't seem to be happening. I'll be shocked if I receive it before Christmas.