topic Re: Re: Im really worried that I didnt send my trade in phone properly. help! in Samsung Shop

Im really worried that I didnt send my trade in phone properly. help!

ewalton — Thu, 21 Apr 2022 10:11:13 GMT

So, a week ago on the 14th I sent my trade in phone. I didnt recieve any instructions for trading in the phone, all I had was a piece of paper telling me when i had to send the phone in by and a postage sticker. these both came in my s22 box. So I packaged up the phone, put the sticker on it, and put it into a postbox.

now, i'm recieving a notification that my phone will be locked in 72 hours!! ive tried contacting samsung but no luck. I dont know what to do?? I cant have my phone locked as I need it for work!!

Re: Im really worried that I didnt send my trade in phone properly. help!

Glenntech — Thu, 21 Apr 2022 10:23:09 GMT

Did you not drop off the parcel and get a receipt from the post office?
There will be a number on there that you can track the order with.
If not then contact customer support and explain what the situation is

Re: Im really worried that I didnt send my trade in phone properly. help!

ewalton — Thu, 21 Apr 2022 10:30:56 GMT

I did not 😞 there were literally no instructions for delivery so I thought straight into the postbox was fine. i've been contacting customer support all of yesterday and all of this morning, they are not much help. its really stressing me out.

Re: Im really worried that I didnt send my trade in phone properly. help!

MrJCharming — Thu, 21 Apr 2022 10:38:46 GMT

You might want to email samsung mtr and let them know, the piece of paper everyone receives has instructions on it, then a guide label at the bottom, the label even says on it post office

Re: Im really worried that I didnt send my trade in phone properly. help!

rogersdave77 — Thu, 21 Apr 2022 10:39:37 GMT

Should have taken it to the post office and got a receipt. Did you take a picture of the returns label before posting, tracking number would also have been on there?

Re: Im really worried that I didnt send my trade in phone properly. help!

ewalton — Thu, 21 Apr 2022 10:43:46 GMT

who is mtr? I really didnt recieve any instructions. the paper did say I should read the 'enclosed leaflet' for guidance on postage, but where was no leaflet.

Re: Im really worried that I didnt send my trade in phone properly. help!

ewalton — Thu, 21 Apr 2022 10:44:18 GMT

I took a video of me posting the package, so I'll have a look now. would i be able to track it even if I didnt take it to the post office?

Re: Re: Im really worried that I didnt send my trade in phone properly. help!

rogersdave77 — Thu, 21 Apr 2022 10:49:51 GMT

Yes you will be able to track it providing you have the tracking number

Re: Re: Im really worried that I didnt send my trade in phone properly. help!

ewalton — Thu, 21 Apr 2022 10:59:10 GMT

I had a look, apparently the parcel was delivered today. I'm just worried maybe it was the wrong sticker/label? it was the only one in the box, but samsung online support said it was probably a returns label?

Re: Re: Re: Im really worried that I didnt send my trade in phone properly. he..

rogersdave77 — Thu, 21 Apr 2022 11:07:02 GMT

What wad the address on it?

Re: Re: Re: Im really worried that I didnt send my trade in phone properly. he..

MrJCharming — Thu, 21 Apr 2022 11:10:37 GMT

If the address was mtr ssp, that's samsung recycle

Re: Re: Im really worried that I didnt send my trade in phone properly. help!

MrJCharming — Thu, 21 Apr 2022 11:12:31 GMT

Samsung mtr, are the recycle team samsung@tradeinresponse.co.uk

Re: Re: Re: Im really worried that I didnt send my trade in phone properly. he..

ewalton — Thu, 21 Apr 2022 12:05:28 GMT

that was the address! that was the address on the sticker I used to send it. was that correct then?

Re: Re: Re: Re: Im really worried that I didnt send my trade in phone properly..

MrJCharming — Thu, 21 Apr 2022 12:10:50 GMT

Yep, you used the correct label, you should receive a email in the next day or 2 stating they have received, maybe just email them a screenshot of the page showing its been delivered. Least then they know its in there postal system

Re: Im really worried that I didnt send my trade in phone properly. help!

JAMES4578 — Thu, 21 Apr 2022 14:20:17 GMT

@ewalton Hopefully it will be ok, however nor recommended to simply place Trade In device in Post Box.

Advice on internet states in the event of non receipt:

" If you can provide proof of postage for your old device, then yes, we will refund the surcharge. If you cannot provide proof of postage, then the matter will need to be investigated and dealt with on an individual basis. We recommend always asking for proof of purchase when you send us your old device".

Re: Im really worried that I didnt send my trade in phone properly. help!

NawtyRobot — Sat, 23 Apr 2022 16:16:52 GMT

I would always recommend taking it to the postoffice with pictures of the state of the phone,front, back and on and off for your records. I actually pay extra for special signed for.

I hope you packaged properly or it may get damaged in the post