topic Re: DPD require photo ID? in Samsung Shop

DPD require photo ID?

Matt103 — Tue, 22 Mar 2022 23:10:23 GMT

Ordered the S22 plus over a month ago. Status has finally changed to preparing to dispatch with DPD. When I click on tracking it says DPD need photo ID for delivery. (never had this with any other phone deliveries) The thing is, I have no photo ID and the app won't allow me to redirect the delivery to a family member address with the same surname and I live on my own.

For those that have had theirs delivered by DPD, were you asked for photo ID? Or do they just do the usual of take a photo at the doorstep with parcel in my hand then leave? Or will they accept anything else? Bit worried tbh

Re: DPD require photo ID?

Ty2022 — Tue, 22 Mar 2022 23:22:10 GMT

mine was delivered by dpd 5 weeks ago,no id required,they only asked to take a pic me holding the box as proof of delivery

Re: DPD require photo ID?

Glenntech — Tue, 22 Mar 2022 23:31:58 GMT

No you don't need photo id
As has been mentioned. They take a photo of it delivered to your open door.
Normally if you miss that delivery.
You collect the item from a DPD drop off point. There you Normally get asked for I'd

Re: DPD require photo ID?

BandOfBrothers — Wed, 23 Mar 2022 05:58:04 GMT

No @Matt103 I've never been asked for photo ID from a DPD driver.

They'll take a picture of the parcel at the address to prove it's been delivered as they are not taking signatures due to the pandemic.

Re: DPD require photo ID?

Richmar83 — Wed, 23 Mar 2022 10:30:12 GMT

No, same as others have said about taking photograph. Last Samsung order I had was delivered whilst I was washing car - he just put it on wall in front of me and took a picture showing me and package.

Re: DPD require photo ID?

SmallFish — Wed, 23 Mar 2022 10:52:08 GMT

I think this is a catch-all option for the drivers if they aren't sure about identity. Never been asked though.

Re: DPD require photo ID?

JAMES4578 — Wed, 23 Mar 2022 14:53:53 GMT

I actually was asked once for Photo ID when receiving a Device via Home Delivery, though that was some time ago. Not been the case for the last few Samsung phones,going back to 2019 anyway.

Re: DPD require photo ID?

Matt103 — Wed, 23 Mar 2022 19:45:52 GMT

Thanks all. Arrived with no issues today. Claimed my Buds & Disney+.

So i need to trade my old phone in. They put the return label in the box but the instruction leaflet says to post it back in the bag supplied. There is no bag. Do I just return it in the big box it arrived in and attach the label? Also, do i need to return the charger & cable? or just the phone in its original box? Instructions are not clear

Re: DPD require photo ID?

BandOfBrothers — Thu, 24 Mar 2022 10:39:34 GMT

@Matt103

This similar thread may help with your queries.

https://eu.community.samsung.com/t5/galaxy-s20-series/samsung-trade-in.

Re: DPD require photo ID?

James21 — Thu, 24 Mar 2022 00:43:38 GMT

All depends on who you order your phone from. I have had my phones through Sky for years, and delivered by DPD, every single time been asked for photo ID

Re: DPD require photo ID?

Kerry2 — Wed, 27 Apr 2022 09:57:34 GMT

Hi am getting phone delivered today from dpd and saying photo id but not got none will they still let me have it

Re: DPD require photo ID?

BandOfBrothers — Wed, 27 Apr 2022 10:41:34 GMT

@Kerry2

Yes they'll just take a photo of the parcel shile it's sat at your doorstep.

Re: DPD require photo ID?

JAMES4578 — Wed, 27 Apr 2022 16:24:26 GMT

Hi @Kerry2 Hopefully you now have your Samsung Device or will do shortly. Whilst photo ID requirement is stated believe it is rarely asked for. Someone did mention they were asked after ordering from Sky fairly recently but does not seem to be case when receiving direct from Samsung.

Re: DPD require photo ID?

littlefoxy82 — Tue, 06 Sep 2022 02:25:21 GMT

Im the same , got a tablet arriving tomorrow from Sky , and i have no Photo ID , my daughter does but she has a different Surname on her drivers license but its got my address on it . So hoping they will take that 🤞🏻

Re: DPD require photo ID?

KalEl87 — Sat, 17 Sep 2022 11:15:02 GMT

Was meant to have a s22 delivered by dpd today refused to give me delivery with out photo id, I don't possess a drivers license as not allowed to drive for medical reasons and don't have a passport this sucks