topic Re: Order and payment made but no confirmation in Samsung Shop

Order and payment made but no confirmation

AR290817 — Sun, 13 Mar 2022 14:42:57 GMT

Hi,

Help appreciated.

I placed an order for a s22 ultra in red a week ago. Ordered via the Samsung website and payed through PayPal. The payment has been processed but I've received no confirmation and order details. I'd like to track my order.

Re: Order and payment made but no confirmation

Members_bmswFbs — Sun, 13 Mar 2022 14:56:28 GMT

I just placed an order yesterday and no email/acknowledgment and payment has been taken.

Re: Order and payment made but no confirmation

AndrewL — Tue, 18 Mar 2025 16:57:16 GMT

@AR290817: Have you tried checking your email junk/spam folder for the order confirmation, just in case it was filtered here in error? If you haven't received confirmation, and it has been over 7 days since you placed your order, then you may wish to reach out to our Shop Team on where an advisor will be able to look into this further for you.

You can also stay up to date with your delivery from the Samsung UK Online Shop by heading to: https://www.samsung.com/uk/shop-faq/products-and-orders/can-i-track-the-progress-of-my-order/

Re: Re: Order and payment made but no confirmation

AR290817 — Sun, 13 Mar 2022 15:18:06 GMT

Thanks. I've checked my junk folder. I've tried tracking my order but I have no order number. I've tried the transaction number on my PayPal invoice with no luck

Re: Re: Order and payment made but no confirmation

AR290817 — Sun, 13 Mar 2022 15:19:47 GMT

Hope it gets sorted. I just think it's a lot of money spent without any confirmation from the seller!

Re: Order and payment made but no confirmation

evohicks — Sun, 13 Mar 2022 15:46:08 GMT

I also had this when pre ordering the Red S22 Ultra on 9th Feb, for some reason I took a screenshot of my order number just after I had paid, I then received no confirmation email but after typing in the order number I managed to see my order, I contacted samsung about this and they basically said it will show up soon.

Re: Order and payment made but no confirmation

Obsydian — Sun, 13 Mar 2022 15:56:50 GMT

Same here on the past few orders, but they where delivered in days not likey Tab S8 Ultra, if it is delivered next week, that will have been over 4 weeks.

They really should not take payment until shipped.

Re: Order and payment made but no confirmation

oxo9389 — Sun, 13 Mar 2022 16:17:14 GMT

I had exactly rhe same when ordering my s8 Ultra, not a single order confirmation email. Haf to call samsung uk to varify it had been successful as i have been charged already

Re: Order and payment made but no confirmation

Tripti — Sun, 13 Mar 2022 16:26:52 GMT

You can log into your Samsung account & go to orders.. there you may see it without having to input your order number, if the payment has gone through for that order. I could see my order details there long before I received an email confirmation.

Re: Re: Order and payment made but no confirmation

AR290817 — Sun, 13 Mar 2022 17:01:26 GMT

Thanks. I've just tried but I don't have my order number. I'll get in touch with them and find out

Re: Re: Re: Order and payment made but no confirmation

Obsydian — Sun, 13 Mar 2022 17:20:15 GMT

Same issue on current and prior orders, shows nothing

Re: Order and payment made but no confirmation

AR290817 — Sun, 13 Mar 2022 17:31:20 GMT

All sorted after speaking with Samsung support. Apparently they're having technical issues on their end with updates on orders.

Anyhoo, I have my order number. The order number was also on my PayPal invoice (beginning UK***etc) which I did try but wouldn't work until being told that I had to log out of my Samsung account. Then input the information via the track my order link which is at the very bottom of the Samsung home page. It's there, and will hopefully be with me by April 3rd. Happy days.

Thanks to all for your input

Re: Re: Re: Re: Order and payment made but no confirmation

AR290817 — Sun, 13 Mar 2022 17:30:33 GMT

Check my response below, it may help

Re: Re: Order and payment made but no confirmation

Tripti — Sun, 13 Mar 2022 18:56:57 GMT

Good to know that it's sorted

Re: Order and payment made but no confirmation

Obsydian — Tue, 15 Mar 2022 17:56:14 GMT

So endless hours on the phone and web chat, result no answer and endless incompetent excuses.

Re: Order and payment made but no confirmation

Obsydian — Fri, 25 Mar 2022 13:03:34 GMT

Oddly item arrived today, no update at all from Samsung, very annoyed at the lack of packaging, it just came in a jiffy bag with a sheet of paper loosely wrapped around it.

So no surprise the box has a few signs of damage.

Re: Order and payment made but no confirmation

Philacer — Tue, 05 Apr 2022 11:00:45 GMT

thank you

Re: Order and payment made but no confirmation

Arjan123 — Thu, 29 Jun 2023 23:54:13 GMT

Can u help me I placed my order with PayPal but got no confirmation at all and I have been charged I don’t know what to do