topic Re: Empty basket in Samsung Shop

Empty basket

duffman123321 — Fri, 11 Feb 2022 10:29:18 GMT

Hi, I am trying to pre order the s22 ultra. I've signed into my Samsung account, selected phone, extras etc, but when I click on 'proceed to checkout', It takes me to my basket and just says your 'basket is empty'.

Any ideas to fix this?

Re: Empty basket

duffman123321 — Fri, 11 Feb 2022 10:35:57 GMT

...

Re: Empty basket

MadalinK — Fri, 11 Feb 2022 14:36:30 GMT

Have you tried a different browser / device or have you tried clearing your cookies?
There is still a lot of traffic on the website and there are thousands of orders being processed.
I ordered a band for my Watch 4 yesterday which was supposed to be delivered today (of course it wasn't) but I managed to place the order without any sort of issues.

Re: Empty basket

duffman123321 — Fri, 11 Feb 2022 14:41:16 GMT

Yeah, I tried the browser on my phone, desktop too (Chrome and Edge) and also cleared cookies, cache and history, but it just shows the basket as empty when I click checkout.

Re: Empty basket

duffman123321 — Fri, 11 Feb 2022 14:42:25 GMT

I could checkout without signing in, but will lose out on over 7000 samsung points if I do that.

Re: Empty basket

BandOfBrothers — Fri, 11 Feb 2022 14:43:42 GMT

It was happening when I pre ordered too @duffman123321

I found that just letting the screen sit for Samsung few minutes prompted the page to reload and add the items back and or refresh the screen.

Sometimes logging out and clearing cache etc and then logging back in can help.

Re: Empty basket

BandOfBrothers — Fri, 11 Feb 2022 14:53:54 GMT

Oh don't do that @duffman123321

I agree it would be not good to lose those Samsung Reward points.

I was awarded just over 12,000 points. 👍

Re: Re: Empty basket

MadalinK — Fri, 11 Feb 2022 19:51:08 GMT

I was so excited about the whole thing that I forgot to sign in when ordering my S22 Ultra ! I kept getting the "You are in a queue" prompt that I just wanted to get it over and done.

Now the 1TB Phantom White is out of stock already..
What are Samsung Reward points and what does one use them for ?

Re: Re: Empty basket

BandOfBrothers — Fri, 11 Feb 2022 20:17:23 GMT

@MadalinK

Keep trying and I'm sure you'll be successful.

In regards to Samsung Rewards > https://www.samsung.com/uk/rewards/

Re: Re: Re: Empty basket

MadalinK — Fri, 11 Feb 2022 20:28:10 GMT

I've already ordered it, didn't even wait for the presentation to finish 😄

Thanks for the link, I will have a read!

Re: Re: Re: Empty basket

BandOfBrothers — Fri, 11 Feb 2022 20:34:26 GMT

You're very welcome @MadalinK

To be awarded the Samsung Reward points a person would have needed to be logged in.

You'll know if they have been allocated as they are shown in your pre order information.

Re: Empty basket

welshman15 — Fri, 11 Feb 2022 21:04:38 GMT

i pre orders with out being logged into samsung, can i get the bounus point now?

Re: Empty basket

BandOfBrothers — Sat, 12 Feb 2022 06:24:45 GMT

Hi @welshman15

The terms state a person has to be logged in.

However their is a window of opportunity if you were logged in but not yet enrolled into the Samsung Rewards Scheme.

From > https://www.samsung.com/uk/rewards/

"You must be logged in to your Samsung Account and have enrolled to Samsung Rewards when you made your purchase. If you were logged into your Samsung Account but not enrolled, you will have 28 days after the purchase date to retrospectively join Rewards. If you checked out as a Guest you will not be entitled to earn Rewards points on your order. Any earned Rewards Points will show up in your Samsung Account 28 days after delivery of your product(s)"