topic Re: Pre-Orders in Samsung Shop

Pre-Orders

Messenger-00 — Thu, 17 Feb 2022 17:51:36 GMT

Hey all, I Pre-Ordered the S22+ on the 10th, exactly a week ago. This transaction came up as "pending" on my account as usuall. But today the transaction has vanished and my account has been recredited. My bank does state they hold onto pending payments for 7 days until the merchant fully processes the payment. Will Samsung bill me when they fully process the order? I just wondered if anyone is having the same issue. Thanks 🙂

Re: Pre-Orders

BandOfBrothers — Thu, 17 Feb 2022 18:17:33 GMT

I pre ordered the Samsung Galaxy s22 Ultra and the funds were gated off by my bank awaiting for Samsung to collect.

After a few days the amount dropped back into my account and then the same day Samsung took the money.

If you log into the Samsung Online Shop and go to your Orders what does it show there ?

If you also call the Samsung Online Store Team they'll check the status of your order @Messenger-00

Re: Pre-Orders

Messenger-00 — Thu, 17 Feb 2022 20:15:04 GMT

I ordered from a third-party Samsung student website, which I'm having trouble logging into but after talking to customer support via chat, they said the order is still processing. So I guess I just need to be patient haha.

Re: Pre-Orders

Ali987 — Fri, 18 Feb 2022 15:14:53 GMT

I've experiencing the same issue. I pre-ordered S22 in an exclusive colour on 11th, the payment remained on pending and when I checked back today my account was recredited with that amount. I tracked my order and also spoke to customer service team and they said the order is still processing so I jave literally no clue whatsoever is happening and what should I do now.

Have you managed to resolve the issue by any way?

Re: Pre-Orders

Austin-T-Mobile — Fri, 18 Feb 2022 17:29:57 GMT

I’m having the same issue. I placed my order for the s22 ultra on the 10th and the funds were taken out and then today i woke up and the money was refunded back onto my account. I called and talked with Samsung and they said everything looked fine and they didn’t see anything about the money being refunded so now I’m confused..

Re: Pre-Orders

Ali987 — Fri, 18 Feb 2022 17:44:01 GMT

Yeah. I've received exact same response from Samsung when I called them this morning. May I ask what colour did you order ? And what does it show on you order tracking page ?

Re: Pre-Orders

Austin-T-Mobile — Fri, 18 Feb 2022 18:08:06 GMT

I ordered the phantom white in 256 GB. My tracking page still shows everything is confirmed and the I’ll receive my order on or before March 4th.

Re: Pre-Orders

Messenger-00 — Fri, 18 Feb 2022 18:58:56 GMT

I think it's solely an issue that Samsung will only bill you when they dispatch. Especially when it's a pre-order and your bank only hold pending payments for a limited time. I have heard that Samsung will bill you when they dispatch and hopefully that's true. I guess we can only wait and keep checking in with the status of the order 🤷‍♂️.

Re: Pre-Orders

Austin-T-Mobile — Fri, 18 Feb 2022 19:25:23 GMT

Yeah, so after speaking with my store manager who always orders stuff from Samsung and does Preorders. He reassured me that’s how Samsung processes orders. They bill you once it’s shipped and on the way to your address.

Re: Pre-Orders

Ali987 — Fri, 18 Feb 2022 19:27:04 GMT

That could be correct but the oayment has been taken for some people within 5 days which makes me wonder about the billing on the day they dispatch🤔

Do inform us here if any of you gets a further update about the payment or order.

Re: Pre-Orders

Ali987 — Fri, 18 Feb 2022 19:28:02 GMT

Oh that's a pleasant news. But still do remain in touch here.

Re: Pre-Orders

Austin-T-Mobile — Fri, 18 Feb 2022 19:41:05 GMT

For sure! I’ll give any updates once my order updates or if anything changes.

Re: Pre-Orders

Anonymous User — Thu, 24 Feb 2022 12:56:26 GMT

As of this morning the same thing happened to me. I hope that means it will be showing shipped, real soon 🙂

Re: Pre-Orders

Ali987 — Fri, 25 Feb 2022 09:40:21 GMT

Hi Guys, just wanted to update you all. I had ordered my Galaxy S22 in Graphite colour and on tracking it only showed me the delivery in 4 weeks nothing else. This morning I checked and it now says the device will be delivered on 25th March but payment has still not taken out of my account. As my order tracking updated, I wanted to let you guys know. Maybe, you should have a look on it if anhthing had changed on your's. Let me know if any of you get any sort of update on order or payment. Keep in touch.

Re: Pre-Orders

Messenger-00 — Fri, 25 Feb 2022 12:22:14 GMT

@Ali987 Hey, I've just recently checked my bank account this morning and the payment has come back as pending again. For some reason I'm unable to look my order up 🤔... And have yet to receive update emails. :). Maybe the status has changed.

Re: Pre-Orders

Ali987 — Fri, 25 Feb 2022 12:27:06 GMT

@Messenger-00 , that's a possibility cause many people saying the payment's taken out when the order has been shipped/dispatched. As I have ordered an exlusive colour which will take extra 2-3 weeks to be shipped could be the reason my payment's not taken just now.

If your payment go through in next 3-5 days, everything would get sorted out for you then.

Re: Pre-Orders

aagam — Fri, 25 Feb 2022 19:20:10 GMT

So, there is no need to worry about this, the same thing happened with me when I ordered my laptop its just when you order any device just so they can confirm that you have money in your account it will be deducted and then debited again to your account and possibly it will deduct once your account is processed or once you get the device in your hand, for my laptop money was deducted after I got my hands on!

Re: Pre-Orders

Ali987 — Fri, 25 Feb 2022 22:57:18 GMT

@aagam Ah I see. Thank you so much mate for clarifying.

Re: Pre-Orders

Ali987 — Sat, 26 Feb 2022 22:37:43 GMT

My payment's been deducted from my account by Samsung.

Re: Pre-Orders

Faithhayez11 — Sat, 13 Aug 2022 01:30:58 GMT

Yes that is true. They will do the pre authorization and then the amount will get recredited and recharged once it either ship or delivered.