topic Re: Order product not received yet in Samsung Shop

Order product not received yet

yalu — Mon, 02 Jan 2023 18:18:21 GMT

It's been 2 months now and I still haven't received my order yet. Spoke with the resulation team numerous of time still no update on my order. Every time I call its the same response I get. ( investigating team has given no update) I have already paid for my product. Can any one help me on this I am thinking of making this a fraud case against samsung.

Re: Order product not received yet

NawtyRobot — Mon, 02 Jan 2023 18:29:41 GMT

Only thing we can do is tell you to contact the online support, I am assuming you brought it from Samsung site

Re: Re: Order product not received yet

yalu — Mon, 02 Jan 2023 18:40:58 GMT

I have contacted the online support numerous of times. And every time they give me the same answer. There is no up date. I am being cheated here. Its been 2 months. I am going to file a legal case against samsung for fraud now.

Re: Re: Re: Order product not received yet

Anonymous User — Mon, 02 Jan 2023 18:50:52 GMT

I wouldn't of even left it 2 months, if they can't provide valid tracking info I would of definitely found a way to claim my money back by now whether that be through PayPal or through your credit cards fraud department.

Re: Order product not received yet

JordanS — Mon, 02 Jan 2023 19:12:54 GMT

As you have mentioned this is being investigated by our Online Shop team, we recommend you continue speaking with the same department for the most up to date information on your case. Other channels of support don't have the same access to the Online Shop's systems. Rest assured, once there is an update to relay, our Online Shop team will be in touch.

Re: Order product not received yet

yalu — Mon, 02 Jan 2023 19:46:05 GMT

Ya that's wat I been doing for the past 2 months. Speak with your online department. There is no contact details other then the customer support number. They are no help to me. Samsung being such a big company has the worest customer support service ever.

Fraud

yalu — Wed, 04 Jan 2023 02:58:26 GMT

Has anyone one filed a fraud case against samsung. I have ordered a product and already paid for it. Its been two months and I still haven't received my product yet. If this is not fraud then what is.

Help

yalu — Wed, 04 Jan 2023 05:49:23 GMT

Samsung your customer service is a joke. Been two months now and I still haven't received the product which I ordered online which I have already paid for. Does any one have any number other then the stupid customer service number. Someone higher up from samsung......

Re: Help

BandOfBrothers — Wed, 04 Jan 2023 06:06:29 GMT

The contact details you need maybe dependant on which region you reside in @yalu

A Google Search should bring up the information you seek.

What have the Online Shop Samsung Team advised ?

I'm assuming the item you've ordered is on a delay ?

Re: Order product not received yet

BandOfBrothers — Wed, 04 Jan 2023 06:14:02 GMT

@yalu

Not too long ago I ordered a Samsung Watch⁴ Classic direct from Samsung UK and unfortunately due to stock delays they couldn't supply the watch as fast as I needed it.

This isn't fraud in my opinion _ it's stock delays.

I requested a refund which they processed and I sourced the watch from another business who had it in stock.

Just a thought.

Re: Re: Help

yalu — Wed, 04 Jan 2023 06:16:22 GMT

I am from uk. Its been 2 months. Can you pls help me. I called the customer service like numerous times and still nth. Pls give me contact details of anyone one in samsung higher up who can actually help me.

Re: Re: Help

BandOfBrothers — Thu, 05 Jan 2023 06:30:05 GMT

Have you tried emailing the online shop team @yalu

e : support@samsunguk.zendesk.com

I did this when my watch⁴ Classic dropped onto a delay.

Again this isn't fraud by Samsung it's a stock related delay.

Unfortunately it happens. Annoying I admit.

You can elect to wait for the item to come into stock or request a refund and try elsewhere as I chose to do.

Re: Order product not received yet

drMD — Tue, 27 Feb 2024 05:31:59 GMT

Same issue, when we search product the try to book, they shows delivery in few days but when we actually booked the product and makes payment, the delivery time given toooooooo long and customer care is good for nothing, every time gives repeated answer, Bro please file Consumer Court Complaint online. please find website address - https://consumerhelpline.gov.in/user/