topic Trade in label in Samsung Shop

Trade in label

Razua — Sat, 03 Sep 2022 20:11:18 GMT

Got a new phone also traded my old phone I'm with deal but it didn't come with a trade in label so I can't send my phone back any ideas what I can do please

Re: Trade in label

Glenntech — Sat, 03 Sep 2022 20:28:20 GMT

There's definitely no lable in the packaging that came with your phone?
I've had it sent with the phone before.
If not then contact customer support as soon as you can to get it sent.
Sometimes they can email it to you for you to print off
You only have a short time to get the traded in phone sent off

Re: Trade in label

Razua — Sat, 03 Sep 2022 20:32:49 GMT

Yeah definitely not there, tried to speak to someone but didn't know anything . do you have the email address to send or number please

Re: Trade in label

alal — Sat, 03 Sep 2022 21:13:29 GMT

Same here. Today I called support in UK and they gave me a number to call on Monday.

Re: Re: Trade in label

Razua — Sat, 03 Sep 2022 23:47:41 GMT

What number was it please

Re: Re: Trade in label

BandOfBrothers — Tue, 18 Mar 2025 16:41:23 GMT

@Razua

Try

samsung@tradeinresponse.co.uk
Help@tradeinresponse.co.uk
helpdesk@samsungrecycle.co.uk

From https://www.samsung.com/uk/trade-in/

" How quickly do I need to send Samsung my old device?

You must send us your trade-in device within 7 daysof receiving your return postage pack. If you do not receive a postage pack within 7 days of receiving your new Galaxy, please contact us. "

Re: Re: Re: Trade in label

alal — Mon, 05 Sep 2022 08:51:17 GMT

This is the number: 0333 207 9676

Was super quick. They ask for your order number and then they email you the pre-paid label.

Re: Re: Re: Re: Trade in label

Razua — Mon, 05 Sep 2022 09:44:48 GMT

Thank

Re: Trade in label

Razua — Tue, 06 Sep 2022 17:23:21 GMT

I've got it all sorted now thanks for everyone's help