topic Re: Annual upgrade program in Samsung Shop

Annual upgrade program

KR1 — Sun, 09 Jan 2022 14:45:21 GMT

Hi Everyone

I have recently upgraded my phone under annual upgrade programme. I got Zfold 3 from Note 20 Ultra. So I have received new phone on 30th December but I have not received a letter with return package. I checked my last year's email and found a confirmation email from the trade in team about order completion and posting letter to return my old phone, however this time I haven't yet.

Has anyone else ever had similar situation.

Thank you

Kash

Re: Annual upgrade program

AndrewL — Sun, 09 Jan 2022 15:19:09 GMT

@KR1: If you haven't received your pre-paid packaging to return your Note 20 Ultra, then please reach out to MTR Group at helpdesk@samsungrecycle.co.uk to explain the situation, and an advisor will be able to look into this for you.

For your peace of mind, you have up to 5 working days from the receipt of the returns packaging materials to return the existing handset.

Samsung Upgrade Lounge | Terms & Conditions | Samsung UK

Re: Annual upgrade program

KR1 — Sun, 09 Jan 2022 15:22:37 GMT

Thank you. I will email them.

Re: Annual upgrade program

SamPhoenix — Mon, 17 Jan 2022 21:53:41 GMT

Hey, KR1

Who sent your email to inform you that you could upgrade? I'm still waiting for my notice at 13 months

Re: Annual upgrade program

KR1 — Mon, 17 Jan 2022 23:04:24 GMT

Hi. I got an email from Samsung and the only option I was given zfold3 and flip. I usually get an email in every December. Thank you