topic Pre-order for Galaxy S20 Ultra not yet shipped in Samsung Shop

Pre-order for Galaxy S20 Ultra not yet shipped

ToonTownGuy — Tue, 17 Mar 2020 17:07:50 GMT

I ordered through my local carrier WELL in advance of the pre-order end date, but the phone never came in. Is Samsung going to honor all those preorders and eventually send the phone, or am I out of luck

Re: Pre-order for Galaxy S20 Ultra not yet shipped

AndrewL — Tue, 17 Mar 2020 17:14:16 GMT

@ToonTownGuy: Sorry to hear that you have experienced a delay with your order. Sadly I don't have any news about stock availability for the S20 Ultra, but I recommend reaching out to your network if you have placed your order through them, and they will be able to keep you up to date.

Re: Pre-order for Galaxy S20 Ultra not yet shipped

ToonTownGuy — Thu, 19 Mar 2020 17:03:23 GMT

At this time, they (the dealer I did the pre-order with) doesn't know. One person even suggested that it may never come in, due to delays worwith the corona virus. I was just wondering if it was Samsung policy to always fulfill preorders even if it takes longer or do they sometimes just say, sorry we won't be able to ship the phone due to stocking issues

Re: Pre-order for Galaxy S20 Ultra not yet shipped

AndrewL — Thu, 19 Mar 2020 17:21:18 GMT

@ToonTownGuy: This is difficult to answer, as you have placed your order through a third party retailer. I think the worst case scenario is that there are further delays to your order due to stock availability, however it is unlikely that your order would be cancelled. Apologies for any confusion surrounding this matter.

Re: Pre-order for Galaxy S20 Ultra not yet shipped

ToonTownGuy — Fri, 20 Mar 2020 16:15:01 GMT

Thanks, delays I can deal with (but sooner is always better than later, I'm just impatient) I just wanted to make sure that I wouldn't miss out on the pre-order deal all together... Especially since my dealer it is unlikely that they would ever get stock of the 512GB model without it being a pre-order.

Re: Pre-order for Galaxy S20 Ultra not yet shipped

illmavic — Sat, 21 Mar 2020 04:35:42 GMT

Preordered the ultra 512 on Feb 25 and just got a tracking confirmation that it will be delivered on Monday March 23

Re: Pre-order for Galaxy S20 Ultra not yet shipped

Dougie15Austin — Thu, 26 Mar 2020 19:01:02 GMT

Does anyone no when them are going to get ship in as my just telling so much sh** and now saying another 2week

Re: Pre-order for Galaxy S20 Ultra not yet shipped

Jas11 — Sat, 28 Mar 2020 11:59:11 GMT

Did anyones S20 arrive? Mine was due to be dispatched yesterday but I havent had any updates or anything yet

Re: Pre-order for Galaxy S20 Ultra not yet shipped

illmavic — Sat, 28 Mar 2020 12:04:13 GMT

received my ultra 512 this past Monday the 23rd I pre-ordered on Feb 25,when did you pre yours?

Re: Pre-order for Galaxy S20 Ultra not yet shipped

Dougie15Austin — Sat, 28 Mar 2020 12:06:47 GMT

My mate one turn up yesterday and my getting next week there telling me now

Re: Pre-order for Galaxy S20 Ultra not yet shipped

Jas11 — Sat, 28 Mar 2020 12:06:47 GMT

@illmavic wrote:

received my ultra 512 this past Monday the 23rd I pre-ordered on Feb 25,when did you pre yours?

Hi @illmavic I had ordered mine on March 3rd and the shipping date was supposed to be the 27th. No updates at all though

Re: Pre-order for Galaxy S20 Ultra not yet shipped

SimonH1 — Sat, 28 Mar 2020 12:46:39 GMT

Same here. Placed my order on 8th March with despatch due 27th March. I have tried calling, email and live chat and no updates to what is going on.

Fully understand the current situation, but other retailers are making sure they keep people up to date on order delays.