topic Re: Samsung Apparently Offering Us Customers A Discount If They Try To Return .. in Samsung Lounge

Samsung Apparently Offering US Customers A Discount If They Try To Return the S26 Ultra

JAMES4578 — Tue, 17 Mar 2026 17:00:46 GMT

Reports that Samsung is offering a $250 discount to entice customers to keep the S26 Ultra, if they try to return it. The offer appears before the competition of the return form, no evidence though that the offer is available in other markets.

I know that many are happy with the S26 Ultra , there has been some criticism about the quality of the display and eye strain issues from a small minority.

see details here https://www.sammyfans.com/2026/03/16/samsung-offers-250-if-you-try-returning-the-galaxy-s26-ultra/

Re: Samsung Apparently Offering Us Customers A Discount If They Try To Return ..

TechZilla — Tue, 17 Mar 2026 16:55:24 GMT

I suspect that is for the US market

Re: Samsung Apparently Offering Us Customers A Discount If They Try To Return ..

JAMES4578 — Tue, 17 Mar 2026 17:00:03 GMT

Yes I said in the title, likely will not spread 🙂

Re: Samsung Apparently Offering US Customers A Discount If They Try To Return ..

smiley — Tue, 17 Mar 2026 17:11:40 GMT

I guess this kind of news can become viral...

Bear in mind that sammyfans is not exactly a highly respected source. Additionally the article said 'An S26 ultra buyer'... i.e. it was only one person got offered $250. Not exactly worthy of writing a full article about.

This isnt a policy for all owners to take advantage, although as soon as this news gets traction, i am sure loads will try their luck ! 😂

Re: Samsung Apparently Offering US Customers A Discount If They Try To Return ..

JAMES4578 — Tue, 17 Mar 2026 18:00:01 GMT

I just thought I Would mention it,apparently according to Reddit a number received some sort of Discount. Unlikely in Uk though 😀

Re: Re: Re: Samsung Apparently Offering US Customers A Discount If They Try To..

smiley — Tue, 17 Mar 2026 17:25:02 GMT

Yeah sure... i understand. 😊

Re: Samsung Apparently Offering US Customers A Discount If They Try To Return ..

MorningBlunt — Tue, 17 Mar 2026 18:55:15 GMT

Haha someone try in the UK and see what they say

Re: Samsung Apparently Offering US Customers A Discount If They Try To Return ..

Obsydian — Wed, 18 Mar 2026 12:10:03 GMT

I think the USA as customers pissed "better" deals after pre orders.

Re: Samsung Apparently Offering US Customers A Discount If They Try To Return ..

Nelly120 — Thu, 26 Mar 2026 12:33:08 GMT

Im having problems returning my s26u in the uk. They are telling me because I have set it up and charged it ill need to pay a 20% charge. Even though i have done a factory reset. How else would I know the screen will give me headaches. I had no intention of returning it untill I found this issue. I have tried it again and still gives me a sore head. Samsung customer service is just giving me the round around for new return label that's not change of mind.

Re: Samsung Apparently Offering US Customers A Discount If They Try To Return the S26 Ultra

AndrewL — Thu, 26 Mar 2026 12:49:33 GMT

@Nelly120: I'm sorry to hear that you are experiencing some discomfort while viewing your Galaxy S26 Ultra. Please be advised that eye strain would not be considered a product defect as it can be influenced by several individual factors such as personal health conditions, visual sensitivity and fatigue. To reduce eye strain, please attempt the following:

- Reducing the screen brightness

- Enabling Eye comfort shield via Settings > Display > Eye comfort shield

- Avoid viewing the the display for long periods in low light environments, or attempt the steps above to minimise strain on the eyes.

Our returns policy does state that a minimum 20% reduction to your refund will be applied if you have installed and/or used the device. For further information, please refer to our terms and conditions via the link below.

https://www.samsung.com/uk/shop-faq/returns-and-cancellations/will-I-receive-a-full-refund/