topic Re: Is this genuine from samsung@tradeinresponse.co.uk in Samsung Lounge

Is this genuine from samsung@tradeinresponse.co.uk

dragonthoughts — Wed, 11 Mar 2026 14:53:26 GMT

I received an email about sending back my old phone when upgrading to a new Samsung S26 Ultra.

Although I didn't pre-order the S26, my girlfriend did. The order number on here is not consistent with her order.

The message headers are consistent with coming from tradeinresponse.com

I'm wondering whether this is a fraud based on getting people to send their trade-in phones to the scammer, or if somehow my details got sent by my partner accidentally.

The message reads:

Hello David,

Order Confirmation

Thanks for choosing to trade in your old device. Your new Galaxy is on its way.

Your reference number:

xxxxxx

Your address:

yyyyyyy

WHAT TO DO NEXT

When you receive your new Galaxy, transfer any data you need using SmartSwitch and perform a factory reset to wipe all your data from your device. If you're trading in an Apple device, please also make sure you remove it from your iCloud account.

Put your old device in the pre-paid Trade In Postal Pack you received, and either take to a Royal Mail drop-off point, or schedule a collection from your home, using your tracking code zzzzzzz|. Please send us your Trade In device by 17/03/2026.

(Not received a Postal Pack?)

Our experts will check your device and assuming all is OK, we will email you to confirm your Trade In is complete. If there are any issues, we will contact you.

Data Protection Guarantee

We run a full, secure data wipe service to remove all data from devices in accordance with the Data Protection Act. Any device that cannot be repaired or physically data wiped will be recycled.

Best wishes,
Your Samsung Trade In team

Help Desk
Contact centre business hours are:
Monday to Friday, 9:00am - 5:00pm
Call: 0333 207 9676
Email: samsung@tradeinresponse.co.uk

Re: Is this genuine from samsung@tradeinresponse.co.uk

Glenntech — Wed, 11 Mar 2026 14:59:22 GMT

Thats the same email address I have. So yes it will be to do with your trade in
Its normally to let you know when the trade in is due to be received by
Also a reminder to send it in as well
Best to send well before the due date as well in case there's a hold up in the postal service

Re: Is this genuine from samsung@tradeinresponse.co.uk

smiley — Wed, 11 Mar 2026 14:59:22 GMT

It looks a genuine email and the format of any previous emails I have received. Would suggest phoning that number for their trade in team that is shown at the bottom of your email, and discuss with them why the numbers are different.

You may be confusing your samsung order number with their trade in reference number... which are different.

Re: Is this genuine from samsung@tradeinresponse.co.uk

at_theresonly1mac — Tue, 17 Mar 2026 19:39:41 GMT

For the last few years, (in England) each time I've added a phone for "trade-in" I've received an envelope and sticker with address.

Once I've done this, I get an email confirming receipt their end, and then a few days later, confirming acceptance.

TBF I don't read all my Samsung emails if they appear to just repeat what I'm already doing... IE, an email saying how to return, ... As I've done e multiple times, and just use the sticker, so I just delete emails like this without reading.