topic Re: Re: Re: Re: // Common issue // Two days later and where are my discounts ? in Samsung Lounge

// Common issue // Two days later and where are my discounts ?

smiley — Fri, 27 Feb 2026 10:42:24 GMT

I may be a members star on here... but we are all simply just customers at the end of the day. As i have spent many years on the community and i see the trends that tend to occur every year on year.

Like many many others, I pre-registered for the Unpacked event a couple of weeks early, and for the discount codes. Being completely honest whilst I type this message on my fold 7, I really wasnt planning or considering buying an S26 anyway, but this got me thinking 🤔.

There are so many customers in this same situation that did NOT get their code sent. Unfortunately this debacle happens every single release date. Some will get their codes, and many others will not receive anything !!

As an idea Samsung, why not start sending these out days BEFORE the event. It is understood it all becomes a mad rush to send them on unpacked evening... but where is the benefit in waiting until this peak moment to send them out ?? It doesnt surely destroy any secrets or cause issues by sending discount codes two or three days earlier.

Question:
How many possible sales for preorders could Samsung have lost by simply not completing their promise to provide the required discount codes ?

Some people have their finger on the trigger and have every intention to buy the new release. They are prepared with wallet open to buy, and want to get in the preorders early. They want their code ready to click the button. The discounts dont come and they are waiting and waiting in anticipation. After a couple of days and a disappointed feeling of being let down, they change their decision and decide not to buy the new phone.

Samsung... if you are listening to this post from a community star 🌟 member;

'Samsung, you definately need to get better at this !! If people subscribe early to receive a promotion and that is in plain sight on your website, you should entirely deliver on your promise'. You are losing sales from customers that are ready to pay their hard earned money for your phones on release day.

Smiley

Re: // Common issue // Two days later and where are my discounts ?

Brooklin — Fri, 27 Feb 2026 10:47:55 GMT

I'm not upgrading either but even I didn't get the code for registering for Unpacked.

Re: Re: // Common issue // Two days later and where are my discounts ?

smiley — Fri, 27 Feb 2026 10:53:18 GMT

You and me both.

I didnt have the intention to upgrade but I am interested to know after 2 days if I will ever get this code. I assume not.

Even though I don't want or need the code, I still feel a bit let down by the fact I have been excluded, despite taking the effort to register for the event and the promise of discount codes.

But there are plenty of people that DO want to upgrade and equally forgotten. It isnt really good enough.

Re: Re: Re: // Common issue // Two days later and where are my discounts ?

Brooklin — Fri, 27 Feb 2026 10:55:07 GMT

It really isn't and for whats its worth many only wanted to upgrade BECAUSE of the discounts they can get on the Phone and Buds. They've likely lost a lot of people because of this.

Re: // Common issue // Two days later and where are my discounts ?

Obsydian — Fri, 27 Feb 2026 11:05:21 GMT

Not had any vouchers I signed up for, very bad form, you'd think selling the s26 was priority #1,2,3,4,5,6 ...

Re: Re: // Common issue // Two days later and where are my discounts ?

smiley — Fri, 27 Feb 2026 11:07:05 GMT

🫩

Re: // Common issue // Two days later and where are my discounts ?

Sonora — Fri, 27 Feb 2026 13:28:47 GMT

I'm dying 😂. I didn't even register for Unpacked, and I got a code 🤭. I don't know what Samsung doing 🤣

Re: Re: // Common issue // Two days later and where are my discounts ?

smiley — Fri, 27 Feb 2026 13:31:35 GMT

Haha... typical 😂

Re: Re: // Common issue // Two days later and where are my discounts ?

Sonora — Fri, 27 Feb 2026 13:52:49 GMT

Why they not using AI for that too? 😉

Re: Re: Re: // Common issue // Two days later and where are my discounts ?

smiley — Fri, 27 Feb 2026 13:53:48 GMT

They probably are... the whole discount voucher system is probably AI driven... which is why it doesnt work 😂😂😂

Re: Re: Re: // Common issue // Two days later and where are my discounts ?

Sonora — Fri, 27 Feb 2026 14:02:12 GMT

Yep, yep, yep, 😂😂😂

Re: Re: Re: Re: // Common issue // Two days later and where are my discounts ?

smiley — Fri, 27 Feb 2026 14:04:39 GMT

The new agentic AI that checks your bank account, doesn't think you can afford it, and doesnt send a voucher.

Or alternatively it checks your text messages and finds your wife message saying 'dont you dare buy that new phone'... blocks your voucher and payment

😂 😂 😂 😂 😂

Re: Re: Re: Re: // Common issue // Two days later and where are my discounts ?

Sonora — Fri, 27 Feb 2026 14:07:40 GMT

I can already imagine all sorts of scenarios with AI agents 😂.

Re: // Common issue // Two days later and where are my discounts ?

Joeeye — Fri, 27 Feb 2026 17:41:48 GMT

I have cancelled 2 orders to finally getting a discount code (£50 one) only after going through chat. It's the worst pre order debacle I've experienced since buying these Ultras and the first time I wasn't sent a pre order voucher. Worst yet is it's one of the weakest offerings in terms of goodies etc. Practically the opposite compared to the S25 launch in my view. Only positive is the online ordering forms went through without any fuss, including cancellation 😂

Re: Re: // Common issue // Two days later and where are my discounts ?

smiley — Fri, 27 Feb 2026 17:49:07 GMT

Yeah no buds and limited freebies this time. I guess the case looks ok and at least is magnetic. Not even an Gemini AI 6 month incentive. The most important double storage is probably incentive enough to make a preorder.

I guess all a sign of the times with the cost increases of silicon chips.

Last year the incentive to 'buy a voucher for £50' kind of worked ok as a promotion. Shame they didnt adopt a similar style. But to market the unpacked event for interest and not provide the promise is a bit wrong.

I would suggest the main goal is to get email addresses in a marketing register is the main incentive, for these promotions.

Re: Re: Re: // Common issue // Two days later and where are my discounts ?

Joeeye — Fri, 27 Feb 2026 17:56:46 GMT

Their marketing management must be a disorganised mess. I still receive many emails for the Tab S11 Ultra, which I already bought last year...

Re: Re: Re: // Common issue // Two days later and where are my discounts ?

Obsydian — Mon, 02 Mar 2026 10:25:12 GMT

So far still nothing 🙏

Re: Re: Re: Re: // Common issue // Two days later and where are my discounts ?

smiley — Mon, 02 Mar 2026 12:14:18 GMT

...almost like they didnt want to make any sales 😐

I believe these vouchers were only valid until last weekend anyway, so it is a done 'no deal' as they say.

Perhaps they see us as avid fold fans, and didnt think we would buy anyway 😂

Re: Re: Re: Re: Re: // Common issue // Two days later and where are my discou..

Obsydian — Mon, 02 Mar 2026 12:27:13 GMT

Bonkers this Community and others with similar posts, imagine the lost sales over promised voucher codes, what a disaster.

Being a folder 😂 like you, I did have a price in mind to tip me to the S26U, purely as a spare more as a camera, but without the sign up codes and the pre order window a week away I do wonder how many sales Samsung are missing.

Add to this the Apple launch incoming and new top end devices from Chinese top tech, its going to be a crowded market.

Re: Re: Re: Re: Re: Re: // Common issue // Two days later and where are my di..

smiley — Mon, 02 Mar 2026 12:31:34 GMT

I would consider a second phone s26 ultra with insiders discounts... but i applied for that on unpacked day as well... and nothing either ! 😮

I wasnt really intending on buying right now with an ultra... but as I sold my s25u on fleabay for £850 ish back in November then i would have considered if I could have got one around that price with discounts.

I actually would rather have a discount off buds 4 pro from EPP prices... but none of that either. So I am in no rush and will continue with the buds 3 pro... or maybe even the XM6s from Sony.

I have a decent budget sitting waiting at the moment and an itchy finger... but if the right deal doesn't come along then I am not buying 😂😂