topic Re: Samsung Scam, Spam Warning in Samsung Lounge

Samsung Scam, Spam Warning

Obsydian — Thu, 03 Jul 2025 14:46:11 GMT

I have seen posts over the past few weeks about this, but this morning I spotted it in my Junk mail and had a look.

Quick look at the email address is a phishing

Re: Samsung Scam, Spam Warning

keith30 — Thu, 03 Jul 2025 15:10:28 GMT

Iv'e been get quite a few over the last few weeks, I suppose we'll only know if it's offical or not when they do or not do close our accounts.

Re: Samsung Scam, Spam Warning

Sonora — Thu, 03 Jul 2025 15:13:18 GMT

It's Samsung's e-mail, it's not scam

https://www.sammyfans.com/2025/06/02/beware-of-scams-but-this-samsung-account-deletion-email-is-official/#:~:text=Some%20people%20may%20think%20it,personal%20information%20or%20login%20details.

Re: Samsung Scam, Spam Warning

Sonora — Thu, 03 Jul 2025 15:17:27 GMT

Why we have Samsung's mods here, they can confirm if this is legit Samsung's e-mail

Re: Samsung Scam, Spam Warning

AntS — Thu, 03 Jul 2025 16:03:51 GMT

I've got one too. Checked on our internal support system, and there's a couple of articles on there about legit emails going out about the "inactive Samsung account policy" that match the details in the email... although annoyingly none of them give the exact email address they're being sent from. But the only difference in the email address from the other (genuine) Samsung account alert emails I have is that "notice" in it.

Re: Re: Samsung Scam, Spam Warning

Piper123 — Thu, 03 Jul 2025 18:51:04 GMT

Can you please ask internally and confirm back ??

Re: Samsung Scam, Spam Warning

MrsNag — Thu, 03 Jul 2025 22:15:13 GMT

I too have had this email. If it is legit, how do we stop it from dwleting everything? It mentions the samsung cloud, not a clue how I acess that?

Re: Re: Samsung Scam, Spam Warning

Obsydian — Fri, 04 Jul 2025 04:19:35 GMT

It can not be legit as my account is active only 2 days ago. I updated my password and passkey. It is 100% phishing

Re: Re: Samsung Scam, Spam Warning

AntS — Fri, 04 Jul 2025 08:03:05 GMT

I can, and have. I can confirm it's legit. 👍

Re: Samsung Scam, Spam Warning

AntS — Fri, 04 Jul 2025 08:24:02 GMT

@MrsNag

You just need to log in to your Samsung account through a device or web browser at least once in a 24-month period and it keeps it active and it won't delete everything. Guide on that here: https://www.samsung.com/uk/support/mobile-devices/how-do-i-set-up-or-log-into-my-samsung-account-on-my-samsung-smartphone/

From our internal Support article on this relating to the Samsung Cloud specifically:

Method 1:

Use the Samsung Cloud app’s ‘Sync’, or ‘Back up data’ features.

Settings > Tap your Samsung account at the top > Samsung Cloud

Turn on desired items in the Sync and Back up data category.

Method 2:

Log in to the Samsung Cloud web page (linked below) using your Samsung account.

https://support.samsungcloud.com/

Please additionally be aware of the following:

Once the customer indicates their intention to reuse the service, their account status will be updated to active, and further deletion notifications will be stopped.

Their data will be retained for the next 12 months, and they will be able to use the Samsung Cloud service normally.

If they no longer wish to use the service or want their unused data to be deleted, advise the customer to simply ignore any future emails notifying them of the Samsung account long-term inactivity policy.

(Data marked for deletion will be permanently removed after the notification date.)

Re: Samsung Scam, Spam Warning

JO40350 — Sat, 05 Jul 2025 10:28:40 GMT

I've had a scam I believe that if I'm not using the Samsung App on my phone that Samsung will believe the phone is not in use. So to start a Samsung Account which has a link to a Samsung Site but it's not the Site I recognise..I don't understand why I have to use this Samsung App or register as I use different web browsers. My phone allowed me when I bought it to choose? So it this a SCAM?

Re: Samsung Scam, Spam Warning

Geekazine — Mon, 11 Aug 2025 12:29:05 GMT

I just got one from groupsamsung dot com. Emails are getting more convincing, and they are registering websites, as well. The red flag on this one started with "You can only view this webpage with Windows".

Did a Whois on the site, and got a name from Malaysia. Samsung.com Whois is purely registered in Korea.

I have seen these for the last few years, and surprised this domain has been up for 6 months now.

Name:

Domain Admin

Organization:

Domain Admin

Street:

L4-E-2, Level 4, Enterprise 4, Technology Park Malaysia, Bukit Jalil

City:

Kuala Lumpur

State:

Wilayah Persekutuan

Postal Code:

57000

Country:

Malaysia

Phone:

+60.389966788

Email: