topic Re: Re: Got a warning email : Samsung account will soon be deleted in Samsung Lounge

Is this a genuine Samsung email?

Verbena — Wed, 28 May 2025 15:14:26 GMT

Are email notifications from "SA.noreply@notice.samsung-mail.com" about deletion of accounts after 24 months non-use legitimate? I got one on 27 May 2025 at 05:27 titled "Important changes to your Samsung account" even though I was not them a member of the Community.

Got a warning email : Samsung account will soon be deleted

Shlok20 — Fri, 17 Mar 2023 15:32:50 GMT

I got a warning email from Samsung saying I need to add my date of birth to the account which I have done. Yet I still keep getting emails:

Your Samsung account will soon be deleted

Dear customer,

This is the final notice of your account deletion.

We are sorry to see you go. In case you missed our prior requests to update your information to ensure we have accurate information about your age, you may do so by visiting the site below. Otherwise, your account will be deleted from our system within 7 days and you will not be able to use the Samsung services associated with this account anymore.

https://account.samsung.com/

If you do not wish to keep your Samsung account, we recommend you back up your data in separate storage, get a refund (if needed), and take any necessary action before your account is deleted. Please contact customer support below if you need help managing your Samsung account information.

Thank you.

I don't want it deleted. My age set is well over the age limit the previous email was warning about the date of birth. Not sure what else I can do, I only have a few days left!

Re: Got a warning email : Samsung account will soon be deleted

JAMES4578 — Fri, 17 Mar 2023 16:09:03 GMT

HI @Shlok20 if you have set your date of Birth should be ok, an error on their part. However best to check and get this escalated. A few folk have had issues in the past. it would be best to get in touch with the accounts team on 0800 995 1079 .

Re: Re: Got a warning email : Samsung account will soon be deleted

Risky24 — Fri, 17 Mar 2023 20:34:53 GMT

Are you sure the email is legit? Did you check the email of the sender? Certain wordings seem a bit off. I wouldn't advise on clicking the link before verying the validity of the sender.

Re: Re: Re: Got a warning email : Samsung account will soon be deleted

PaulC59 — Fri, 17 Mar 2023 20:59:35 GMT

Yes it's always wise to check that any text or email requesting personal information is not a scam. A rul of thumb is to log into your account via a browser and never from links in texts or emails to avoid the risk of giving log in details and personal information to scammers

Re: Re: Re: Got a warning email : Samsung account will soon be deleted

GM30 — Mon, 26 May 2025 11:48:58 GMT

I received the same email this morning. I’m unsure what I have to do.

Re: Re: Re: Re: Got a warning email : Samsung account will soon be deleted

PaulC59 — Mon, 26 May 2025 12:10:52 GMT

I never login to an account via an email or any text. If I'm in any doubt i would go to samsung website or and check my settings from there if in doubt. The chances of your DOB being incorrect are slim, but your DOB and other personal identifiers is very useful to scammers so be careful

Re: Re: Re: Re: Got a warning email : Samsung account will soon be deleted

GM30 — Mon, 26 May 2025 12:22:35 GMT

Thank you Paul. 👍

Re: SA.noreply~notice.samsung-mail.com

johnz237 — Wed, 28 May 2025 14:13:09 GMT

Its just a notice to mentiom changes being if you dont use your account itll be deleted after 2 years. Everyone will get this email

"
Samsung defines account usage/activity as follows:

Creating a Samsung accountLogging in to Samsung services/products using a Samsung accountUsing a service/product while logged in with a Samsung account

To prevent your account from being deleted, and to ensure proper use of Samsung Services, your account must have at least one usage/activity every twenty-four (24) months.

However, there are some exceptions to this policy and accounts that meet at least one of the exceptions will be considered active.

Exceptions include, registered family accounts, accounts with a record of accumulating/using reward points, and accounts used to purchase products on Samsung.com. You can see the complete list of exceptions here.

Notifications will be sent to your email address before your account is deleted to prevent unwanted deletion.

In addition, we are making a change to how we notify you about updates to our Terms and Conditions. Moving forwards, we will notify you via email only when material changes are made, those that directly affect your rights and obligations"

More info/ ask samsung for more contact them
https://www.samsung.com/uk/support/

Re: SA.noreply~notice.samsung-mail.com

tartuF — Sat, 31 May 2025 08:12:42 GMT

Bonjour, ce n'est pas sérieux. C'est comme cela que Samsung respecte leur client ?

Re: Re: SA.noreply~notice.samsung-mail.com

johnz237 — Sat, 31 May 2025 08:15:30 GMT

Salut ! Bienvenue dans la communauté des membres de Samsung !

Eh bien, je veux dire - deux ans d'inactivité complète ne sont pas exactement - être un client. Je suis sur la clôture à ce sujet. [...]
Vous devez vous connecter au compte une fois pour le garder actif.

Utilisé l'IA pour traduire de l'anglais vers le français, donc j'espère que cela a du sens

Re: Is this a genuine Samsung email?

Members_EbzSOWB — Sun, 01 Jun 2025 18:15:10 GMT

Hi and Salut,

i think that makes sense, though i needed to do a research first as the sender-email was different than the one during account registration (even if the diffrence was only an additional sub domain notice). I guess usually the guarantee (= warranty) for products is 2 yrs (2 annees). So in respect to guarantee/warranty issues the account won't be needed anymore. Or does there exist a longer warranty period in some eu country?
As a Software Developer i need to say that it is a common practice for companies to have some cleanup-phases when databases or webserver space are getting too big. So cleaning up inactive accounts is a normal measure against it.
Still i am not sure, if it could have been communicated more nicely.

Especially, it is not clearly enough stated what counts as an activity which stops the deactivation account making this look like a stressing pattern like used by fake emails. Looks like adding a message to a forum chat already counts as activity but a simple login maybe not. Buying some App in Samsung Store for a Smartphone Deviece should probably also count as a valid action, but for a TV this might be less reasonable.
I hope this will make still sense when translated into french.

Re: Is this a genuine Samsung email?

chamelle — Tue, 03 Jun 2025 05:14:43 GMT

I've received this email twice today, will my Samsung Pass words / wallet be ok

Re: Is this a genuine Samsung email?

cleocatra — Fri, 06 Jun 2025 13:32:32 GMT

What counts as using a samsung product? Can I just sign into my samsung account and do something on there to stop it from being deleted?

Re: Is this a genuine Samsung email?

ChrisB_ — Fri, 06 Jun 2025 16:49:54 GMT

Hi @cleocatra, and welcome to the Samsung UK & Ireland Community forum. Simply logging into your account once in a 24-month period will prevent it from being deleted. 🙂

Re: Is this a genuine Samsung email?

Members_b2u5wLY — Mon, 09 Jun 2025 06:16:08 GMT

Hi,

That's where it gets unclear for me. Doesn't the Samsung account automaticly log in when using the tv or your phone? My mother in law received the email and would love to get her less nervous about this.

Re: Is this a genuine Samsung email?

AndrewL — Mon, 09 Jun 2025 08:42:20 GMT

@Members_b2u5wLY: For your mother-in-law's peace of mind, simply using a device with a registered Samsung account within the 24 month period will keep the account active, so she doesn't need to worry if she's regularly using a smartphone or Samsung TV.

Re: Is this a genuine Samsung email?

loveclose — Thu, 19 Jun 2025 12:02:51 GMT

My wife uses her phone every day, but has still received this e-mail??
Why??

Re: Is this a genuine Samsung email?

Mady331 — Mon, 23 Jun 2025 11:52:51 GMT

Bonjour, j ai reçu le même mail avec la date limite du 31 Juillet.

J ai un samsung, et un compte samsung qui m enregistre mes mots de passe mais qu'est-ce que je dois faire concrètement pour ne pas que mon compte soit supprimé ?

Il faut que j'aille où exactement pour montrer que je suis "active" ?

Merci pour votre aide.

Translation: Hello, I received the same email with the July 31st deadline.

I have a Samsung phone and a Samsung account that saves my passwords, but what do I need to do to prevent my account from being deleted?

Where exactly do I need to go to show that I'm "active"?

Thank you for your help.

Re: Is this a genuine Samsung email?

hdhdjdjdurmaosjdheis — Mon, 23 Jun 2025 08:50:32 GMT

What a load of sh**e. Does this post count as activity? Ill post again in 23.9 months. God knows what constitutes activity. I use a samsung phone everyday but I dont use any specific samsung apps or.ssrvices that I am aware of. This is the first one ive opened. Maybe samsung is annoyed no one uses samsung pay or samsung health?