New Zealand Repair Support

New Zealand Service — Thu, 25 May 2023 21:13:48 GMT

I cannot believe how bad the repair support service is in New Zealand. I have been without a washing machine for three weeks. The authorized repair service does not answer their phones and does not respond to emails. It took a week for a technician to do a call-out and then a week of silence. Eventually (after 42 calls of no answer), I got hold of someone, approved a quote, and paid in advance for the repair. I was told the parts are in the warehouse in Auckland, so it should not take long. Then another week of silence. Today I got a message via text "We are waiting for a part; if you have an issue with this, contact Samsung".

Can't they at least provide a timeline - a much more customer-centric message would have been - we ordered a part for you and it has to come from Korea and we will unfortunately have a delay for up to a week"

In summary: The authorized NZ repairs team has ZERO customer-centric focus - they just don't care about the customer or Samsungs reputation!!!!!!

Re: New Zealand Repair Support

BandOfBrothers — Fri, 26 May 2023 03:59:11 GMT

I really do sympathise with you as a washing machine is an important machine needed almost if not every day.

I wish you well with getting this resolved @New Zealand Service

Re: New Zealand Repair Support

SocietyGirl — Fri, 26 May 2023 09:27:07 GMT

Not to pass the buck, but you may be better off posting int he New Zealand Community New Zealand - Samsung Members

I feel you though, hopefully you get this sorted!

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New Zealand Repair Support

Re: New Zealand Repair Support

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