topic Re: Re: Complaint in Samsung Lounge

Complaint

DenimO — Wed, 08 Mar 2023 04:34:51 GMT

Hello. Can anyone help with the right channel to make a complaint please? I have screenshots to attach to my complaint. Thanks.

Re: Complaint

Kathie1404 — Wed, 08 Mar 2023 05:21:07 GMT

Good luck with that one. Have you tried ringing customer services?
I have this email address from when I made mine
support@samsunguk.zendesk.com
Hope this helps and you get a solution.

Re: Complaint

DenimO — Wed, 08 Mar 2023 05:27:54 GMT

Thanks a lot. It's amazing how there is no advertised channel isn't it!? ...especially when it is customer services you need to complain about 🙂

Re: Re: Complaint

Kathie1404 — Wed, 08 Mar 2023 09:11:41 GMT

Ha ha, well that's samsung for you. There is a ceo email on the site but everyone says that doesn't work. Which doesn't surprise me. Worst customer service ever for such a big company

Re: Complaint

Anonymous User — Wed, 08 Mar 2023 10:40:18 GMT

The quickest way is to contact us on socials. @SamsungUK on Facebook, Twitter or Instagram. We'll sort you out!

Also, the CEO channel does work, but it's more for super urgent issues that have arisen and contacting us via other channels hasn't fixed the issue.

Also, @Kathie1404 and others, if you're not happy with customer service you receive/d, please let me know and I'll look into it/point you in the right direction - we don't want you to be left feeling unhelped!

Re: Re: Complaint

DenimO — Wed, 08 Mar 2023 13:07:10 GMT

Thank you SocietyGirl. Much appreciated. I am unhappy with customer service I received so how can I bring this to your attention please so I know it is picked up? Thanks.

Re: Re: Re: Complaint

Anonymous User — Wed, 08 Mar 2023 13:17:15 GMT

DM me and I'll have a look for ya.

Re: Complaint

saj3002 — Thu, 22 Jun 2023 13:16:31 GMT

hi i recently purchased a tv but have cancelled it today due to poor customer service, if you could kindly contact me inr egards to this as i feel that the call center reps have no care for customer.

Re: Complaint

ChrisP88 — Thu, 22 Jun 2023 13:31:27 GMT

We are sorry to hear this!

As mentioned above, you can reach our support via @SamsungUK on Facebook, Twitter, or Instagram. You can also call 0333 000 0333 to speak to us over the phone.

Re: Complaint

Justin36 — Thu, 03 Aug 2023 10:35:55 GMT

Hi, I bought in June S23 Ultra with discount trade-in £150 .The same day when I received my order I sent my old phone. After week trade-in
sent note to pay £150 extra. So the same day I decided cancel my order. I canceled my order by samsung chat. When I received return label I sent new phone back by Royal Mail. Samsung confirmed it.
Until today I didn't receive my old phone. What to do, ?
Thanks,

Re: Complaint

AndrewL — Thu, 03 Aug 2023 11:53:48 GMT

@Justin36: I have had a look into this for you, and found the following information in the Trade In Program terms and conditions (section 7.3):

"If you exercise your right to cancel and return your product during the 14-day cooling off period, or if we have agreed to pay you a refund because the product we have provided you with is defective, we will endeavour to return your Existing Device to you, but we cannot guarantee its return. In the event that we are unable to recover your Existing Device, we will provide you with a cash equivalent price for the Existing Device, based on the price currently payable for your Existing Device on the Samsung Recycle website (www.samsungrecycle.co.uk). Any such cash payment will be made by MTR, on behalf of Samsung."

If you would like confirmation as to the possibility of your existing device being returned to you, then please contact MTR on 0333 207 9676 or helpdesk@samsungrecycle.co.uk, where an advisor will be able to assist you further.

Re: Re: Re: Complaint

djsat2 — Tue, 08 Aug 2023 10:01:44 GMT

@Anonymous User How can I DM you? Samsung has provided me with an utterly trash experience this we regarding my new Watch6 and i've spent too long trying to get your courier (DPD) and Samsung to listen to me....I really want to complain to someone in Samsung UK who isn't just an agent from one of your outsourced customer service teams who don't give a sh!t!! Samsung really need to know what a bad experience the UK online shop process is. Thanks in advance.

Re: Re: Re: Complaint

Anonymous User — Tue, 08 Aug 2023 10:05:59 GMT

I've just DM'd you.

Re: Complaint

Mark778 — Tue, 26 Mar 2024 12:15:32 GMT

Hello - where can I get answers to my question in relation to Samsung's continued use and partnership with complete charlatans - Mint Group / GroupFX. I see there are complaints going back to 2018 in relation to this company and we continue to experience problems 6 years later. Samsung is responsible for its partners and supply chain and I would like to know how Samsung continue to push these people?