topic Re: Cannot find the code to get disney plus. in Samsung Lounge

Cannot find the code to get disney plus.

Paulo-topski — Mon, 11 Apr 2022 07:48:17 GMT

Hi all, I've been sent a email to get disney plus but there is no code. There is a redeem button but no code anywhere in the email. If someone can't point me in the right direction that would be brilliant. Thanks paul

Re: Cannot find the code to get disney plus.

PuffGalaxy131 — Mon, 11 Apr 2022 07:56:29 GMT

I did the Samsung Boost offer on the S22, received a code but can't redeem it on the Disney+ website? So registered on the Samsung Boost website again, told me you will receive an email within 28 days if successful? Doesn't make sense because I already done it plus I have already have a Disney+ account and want to use this code to claim the 12 months free. Any ideas?

Re: Cannot find the code to get disney plus.

Joshkh — Mon, 11 Apr 2022 08:31:27 GMT

You have to cancel your current disney subscription, then when you get the code and your subscription has ended, press redeem code, put in the email address you are currently using for disney, and all your stuff stays the same. Think they must have changed the process, because i got the code on my screen as soon as i filled out claim.

Re: Cannot find the code to get disney plus.

Paulo-topski — Mon, 11 Apr 2022 11:50:42 GMT

I spoke to someone on livechat and they said I will get the code within 28 days, but why send a email say heres your code. Makes no sense.

Re: Cannot find the code to get disney plus.

Cliffg — Mon, 11 Apr 2022 18:57:51 GMT

Another bad Samsung promotion. Do they never learn?

Re: Cannot find the code to get disney plus.

Ralphvp — Wed, 13 Apr 2022 09:31:27 GMT

Hi @Paulo-topski, I have the exact same issue as you are having. I successfully submitted a claim and got an email from Samsung a few days later saying: "Here is your code!". However, there is only a redeem button but no code, like you said. I have also contacted Samsung using Livechat but was told the same as you were told: to wait for an email in the following 28 days. So why send an email saying the code is ready? It really does not make any sense.

I'm not sure what to do, I think I am going to try and call Samsung helpdesk and hope that they can resolve the issue over the phone. However, based on the conversation I had using Livechat i'm not very hopeful that they are of any use.

Could you please let me know if you manage to resolve the issue? That would be much appreciated.

Re: Cannot find the code to get disney plus.

Cliffg — Wed, 13 Apr 2022 22:29:06 GMT

Samsung are not interested in helping. I called help desk and they gave me another number to phone. When I tried this I got the usual select option but it was proceeded by if this is about Disney Plus please go to Samsung promotions boost website. Of course when you go there it is no help if you have already registered a claim. I really think Samsung need a new marketing department. I was going to buy a Galaxy Book Pro buy the code they sent me for discount did not work.

Re: Cannot find the code to get disney plus.

PuffGalaxy131 — Thu, 14 Apr 2022 17:57:20 GMT

I just received my code and renewed my subscription. It was straightforward in the end and didn't have to wait long for the code. It seems to be hit and miss obtaining the codes?

Re: Cannot find the code to get disney plus.

Paulo-topski — Thu, 14 Apr 2022 13:13:38 GMT

Guys. I have no received a email with a code on there now, so all OK. You will be sent 2 emails, the 2nd one a few days after with a code on it.

Re: Cannot find the code to get disney plus.

Ralphvp — Thu, 14 Apr 2022 16:45:36 GMT

I have also just received a second email a few days after the first one, this time with the code! To those who don't have it yet,

it should come soon (Samsung says it could even take up to 28 days)

Re: Re: Cannot find the code to get disney plus.

Paulo-topski — Thu, 14 Apr 2022 17:01:46 GMT

Yep. Nothing to worry about it people. It will come.

Re: Cannot find the code to get disney plus.

chrismah123 — Fri, 15 Apr 2022 15:31:00 GMT

I never received any email at all all and when I went to apply again thinking something might have gone wrong it tells me I have used my IMEI number already

Re: Cannot find the code to get disney plus.

Members_QCTIQ0E — Fri, 20 May 2022 18:54:36 GMT

I am currently having the exact same issue. I have received no emails from samung almost 45 days since first submission I have sent emails to the dedicated email address for those apparently dealing with is spoke to samsung support on twitter and getting nowhere. Samsung don't care. The service is awful.

Re: Cannot find the code to get disney plus.

Members_SQm8qR1 — Sun, 29 May 2022 21:29:52 GMT

Hey pls can you check email address that sent you the code? I need to search my inbox to see if they have sent any email to me in the past as I used my junk email address for things like this. Thanks