topic Re: Contact Number for Head Office in Dublin in Samsung Lounge

Contact Number for Head Office in Dublin

Chuzz1 — Thu, 09 Dec 2021 11:51:58 GMT

Nothing short of a joke with their customer service. Waiting on a watch replacement since October because they lost my watch when it was collected for repair. UK are blaming the head office and logistics in Dublin. I can see that Padhraig Byrne is the Operations and Supply Chain Management so a direct contact for him would be great or else someone who can actually pull their finger out and do their job and issue me my replacement.

Re: Contact Number for Head Office in Dublin

xSteveuk — Thu, 09 Dec 2021 12:01:00 GMT

Hi,
Contact for Ireland

https://www.samsung.com/ie/support/contact/

Re: Contact Number for Head Office in Dublin

Chuzz1 — Thu, 09 Dec 2021 12:02:54 GMT

Thanks, that just transfer to the UK. I have done live chat, called both customer solutions and customer resolutions (2 different departments apparently that aren't allowed to call each other!!) Looking to go higher at this stage. I have contacted Padhraig Byrne on Linkedin also.

Re: Contact Number for Head Office in Dublin

Chuzz1 — Thu, 09 Dec 2021 13:01:43 GMT

As you can see, I followed the link and the live chat also confirmed it's UK, not Ireland -

Re: Contact Number for Head Office in Dublin

getoverhere — Sun, 19 Dec 2021 23:01:10 GMT

Similar issues with a phone, got sorted eventually but disgraceful service and the offshore call centre is horrific.