topic Re: Products in Question

Products

SonOfOdin — Thu, 31 Jul 2025 09:02:18 GMT

Anyone know why all my products have disappeared on the members app. Need to log a fault with my washing machine but now can't find it . TIA

JAMES4578 — Thu, 31 Jul 2025 10:36:09 GMT

Hi @SonOfOdin unfortunately product information /registration was removed from the latest version of the Samsung Members App. whilst possibility an improved version is in development at the moment need to use another method. https://www.sammobile.com/news/new-samsung-members-app-update-takes-away-three-features/

If you go to product registration online and sign in under Product Registration you will see all products listed.

SonOfOdin — Thu, 31 Jul 2025 15:38:09 GMT

Thankyou. All done through the website. What a bad idea that was from samsung to get rid of that feature

AnnaMaz — Fri, 01 Aug 2025 13:37:14 GMT

We are sorry for the inconvenience caused and thank you for your patience. I am glad you managed to do it through the website