topic Q60T woofer has strange backround noise spoiling the sound quality in Audio & Video

Q60T woofer has strange backround noise spoiling the sound quality

Jaffers — Thu, 24 Sep 2020 20:40:25 GMT

Hi All,

just recently bought a new Samsung TV QLED 49” TV which I am very pleased with but when i play my new Q60T soundbar on it the woofer has a strange background interference noise on it that spoils the sound especially at low volume.

anyone had the same experience and is there a fix?

Chris

Re: Q60T woofer has strange backround noise spoiling the sound quality

Mike-RF900R — Sat, 10 Oct 2020 10:21:44 GMT

Hello. Having just brought a new tv and soundbar which is the same as yours I too am getting this noise and Really irritating.

Did you find a solution as I’m only a day into ownership and want to return it.

Mike.

Re: Q60T woofer has strange backround noise spoiling the sound quality

Chris183 — Thu, 15 Oct 2020 12:02:31 GMT

Hello,

I’m having exactly the same problem as you and Mike. Purchased The a Frame TV and the Q60T Soundbar. As you describe, the subwoofer is ‘droning’ and is still noticeable even if I reduce it to the lowest level (-12). I had it returned and the replacement does exactly the same. If Samsung actively review the comments on this community, I’d like to hear from them!

Chris.

Re: Q60T woofer has strange backround noise spoiling the sound quality

AliBr — Thu, 15 Oct 2020 17:00:18 GMT

Having the same issue. Samsung sent it to their repair centre who claim there is no fault. Extremely disappointed as clearly this shouldn’t happen. Wouldn’t recommend anyone buy this.

Re: Q60T woofer has strange backround noise spoiling the sound quality

Chris183 — Thu, 15 Oct 2020 20:19:12 GMT

Sorry to hear that but not surprised given that my replacement item performed exactly the same. I've organised for Samsung to collect it and refund me in full. In Dec. last year, I bought the HW Q60 R and it performs perfectly (but which is unfortunately no longer available). Like you, I'm very disappointed with the Q60 T.

Re: Q60T woofer has strange backround noise spoiling the sound quality

sinansengun — Mon, 02 Nov 2020 17:47:34 GMT

I'm having exactly the same problem for HW T450. It doesn't matter what woofer level or eq I set.

Re: Q60T woofer has strange backround noise spoiling the sound quality

Valentins — Tue, 03 Nov 2020 22:38:16 GMT

Bought recently QLED Q80T TV with Soudbar Q60T, and having exactly the same issue with woofer background noize. Especially clear you can hear it when setting sound level on low settings (1 to 5). Connected my phone thru Bluetooth and played some music directly, but unfortunately same background noise issue. Would be nice to get some comments from Samsung officials. ☹️

Re: Q60T woofer has strange backround noise spoiling the sound quality

Chris183 — Wed, 04 Nov 2020 00:32:56 GMT

Sorry to hear that. I returned my Q60T to Samsung and upgraded to the Q70T. Pleased to say it works perfectly with no background noise from the subwoofer at all. Purchased it via John Lewis this time who are offering 20% cash back on Samsung soundbars for a limited period. Something to consider...that droning noise just made it unwatchable for me.

Re: Q60T woofer has strange backround noise spoiling the sound quality

cristianpetti — Sat, 21 Nov 2020 06:33:44 GMT

hi, due the same issues i'm going to replace the Q60T with the Q70T too! Did you find any issues with new one?

Re: Q60T woofer has strange backround noise spoiling the sound quality

Zabransk — Sun, 22 Nov 2020 06:38:41 GMT

Hi,

yesterday I bouhgt also this sounbar and expext simillary good quality sound like Q60R which I have in the my other TV, but I there is problem as you mentioned .

Volume 1-5 - there is noise like dron....

I would like make a new Update Firmware today.......I will see, because I like soundbar and hope that problem will be solve.

I would like also disconnect BT (switch complete off) and connect TV only by HDMI ARC.....

Re: Q60T woofer has strange backround noise spoiling the sound quality

DanBL — Sun, 29 Nov 2020 07:09:26 GMT

Hi all, I am also seeing this issue. Has anyone had a fix confirmed? It’s driving me insane, i replaced my old Samsung soundbar with a newer Q60T and I’ve been disappointed since the purchase.

Samsung must know about the issue... at this rate I will be returning the product.

Re: Q60T woofer has strange backround noise spoiling the sound quality

Zabransk — Sun, 29 Nov 2020 12:22:55 GMT

Hi, I solve this problem with claims to Samsung dealer. And bought mew kind of Soundbar Q60R !

Absolutly great no problem and no Dron sound!

It is only one solution, because Q60T is not ok product!

Re: Q60T woofer has strange backround noise spoiling the sound quality

DanBL — Tue, 01 Dec 2020 12:45:48 GMT

Thank you for your reply, i have been trying to get through to customer services for the last 2 days.

Do the admin/ customer services review the chat??

Re: Q60T woofer has strange backround noise spoiling the sound quality

Mogle — Tue, 01 Dec 2020 14:36:41 GMT

I got the same soundbar Q60T with Samsung TV Q60T QLED with Tizen (whatever what that is).

The sound quality is very good. There are a few issues, but the sound quality is not one of them.

Re: Q60T woofer has strange backround noise spoiling the sound quality

HT_IoW — Sat, 05 Dec 2020 23:03:00 GMT

I’ve been battling with this for a while and it was really spoiling my enjoyment. Samsung released firmware update 1003.6 recently- completely fixed the problem https://www.samsung.com/us/support/owners/product/2020-q-series-soundbar-with-dolby-digital-and-dts-hw-q60t

Re: Q60T woofer has strange backround noise spoiling the sound quality

Jaffers — Mon, 07 Dec 2020 08:49:51 GMT

Thats really good to hear 👍 unfortunately I gave up in the end sent it back and upgraded to a Q800 which is really good. Shame I had to spend extra money to get it sorted when it turns out to be a known issue ☹️

Re: Q60T woofer has strange backround noise spoiling the sound quality

jaydee3 — Mon, 14 Dec 2020 09:59:51 GMT

I had the same issue with my HW-Q60T soundbar and sub woofer. Making horrible background noises and made the audio sound muffled when on a low setting. Really messed up any type of viewing experience!

I tried doing the firmware update, following the instructions from the Samsung website, but nothing was happening when I inserted the USB? Finally managed to get the update to work, and now the soundbar a sub woofer are perfect!

This is how I managed to do it, in case anyone else is struggling (like I did!)

1) Download the update and then copy/drag the zipped folder to your USB

2) Extract the files from the zipped folder

3) Open the unzipped folder and copy the BIN file

4) Go back to the USB root directory and paste the BIN file. This should mean you now have the zipped folder, unzipped folder, and BIN file all showing.

5) On the soundbar, or using the remote, change the source to 'USB'

6) Switch off the soundbar and insert the USB, then power back on.

7) The update will start and display it's progress, and when complete the soundbar will turn off.

8 ) Switch the soundbar back on, and hold both the volume + and volume - buttons on the top of the soundbar for about 5 seconds.

9) 'INIT' will display briefly and the soundbar is updated.

Hope this helps anyone who is stuck like I was as the instructions from the Samsung website don't work if you follow them as written.

Re: Q60T woofer has strange backround noise spoiling the sound quality

HT_IoW — Mon, 14 Dec 2020 10:51:15 GMT

Glad you sorted it out. I’m not sure why you needed anything other than the BIN file on the USB as that was all I used (I think). The only other thing I would add is to make sure that your USB is formatted into FAT16 or FAT32 before you start and not NTFS as this is not supported by the soundbar.

Re: Q60T woofer has strange backround noise spoiling the sound quality

Mogle — Tue, 15 Dec 2020 17:38:49 GMT

@jadee3

Did this fix the problem?

Re: Q60T woofer has strange backround noise spoiling the sound quality

jaydee3 — Tue, 15 Dec 2020 17:49:50 GMT

Yes mate. Completely got rid of the horrible background 'hissing' from the sub woofer, and also the soundbar sounds clear when on low volume.