topic Re: Soundbar Q800T > control Spotify with Alexa in Audio & Video

ALL Soundbars > control Spotify with Alexa

ClmsVie — Tue, 26 Jul 2022 15:54:51 GMT

Hello,
I own a Q800T soundbar which supports Spotify Connect (which works fine) and Alexa (which also works).

Now I want to control Spotify via Alexa by saying "Alexa, play Wonderwall on Spotify".
Alexa replies with "Spotify is not supported on this device". Which is strange because why shouldn't it work if Spotify Connect works fine?

After talking to Spotify Support and trying different solutions, I still encounter the same problem.
The Amazon/Alexa support wasn't helpful in these regards either.

My question now: Is it supposed to work? Does it work for one of you?

Thanks!

EDIT: ❌ As more and more people appeared with the same issue, it seems that this problem occurs with ALL Samsung soundbars. ❗Right now it is absolutely not advisable to buy a soundbar from Samsung. 🚫 There appears to be no willingness to fix that issue for thousands of customers or an official answer.
I highly recommend buying another product at that point - Sonos for example figured out how to write software for their products, that actually works like promised. 😡

If you have already bought one you can check if you are eligible by law to return it (warranty; false advertisement / non-working product). At least in the European Union, you should be covered by the law.

Re: Soundbar Q800T > control Spotify with Alexa

Johnnyfox — Sat, 05 Sep 2020 16:21:01 GMT

same problem. I can alexa control the volume but not Spotify playback. They sell it as Alexa ready. Don't suppose you've solved this?

Re: Soundbar Q800T > control Spotify with Alexa

CBH1 — Thu, 17 Sep 2020 17:58:28 GMT

We have the same problem with our Q950T. Has anyone figured this out?

Re: Soundbar Q800T > control Spotify with Alexa

tinted184 — Fri, 09 Oct 2020 12:07:19 GMT

I have the same problem with my Q950T. If I ask for music via spotify Alexa tells me "here's music from spotify" and then I hear nothing. Amazon music works fine. I kind of assumed that as it is Alexa enabled, it would work as any other Alexa device does. I'm finding out this is very much not the case, disappointing.

Re: Soundbar Q800T > control Spotify with Alexa

GrzegorzBoyar — Sat, 17 Oct 2020 20:38:51 GMT

I have the same problem. I've chosen this soundbar to be able to use it with Alexa and cannot use Spotify on it? That is not what I expected...

Re: Soundbar Q800T > control Spotify with Alexa

Taraujo — Tue, 20 Oct 2020 22:56:18 GMT

Same problem here... doe samsung have an information about this limitation?

Re: Soundbar Q800T > control Spotify with Alexa

markharrison — Wed, 21 Oct 2020 12:38:27 GMT

I have same issue with Q800T ... i found this link that said a firmware update is coming. Can anyone from Samsung confirm / give date : https://www.reviewed.com/home-theater/content/samsung-hw-q800t-soundbar-with-dolby-atmos-review

Re: Soundbar Q800T > control Spotify with Alexa

TimmP — Sun, 01 Nov 2020 23:24:40 GMT

Same problem... alexa repeats the request back but no sound plays

Re: Soundbar Q800T > control Spotify with Alexa

AntH14 — Tue, 10 Nov 2020 11:09:32 GMT

I have the same problem with my Q70T soundbar - alexa plays amazon music and Tuned in radio content but not BBC Sounds or Spotify. Very Frustrated. get the same message saying spotify is not supported.

Any ideas welcome

Re: Soundbar Q800T > control Spotify with Alexa

Alenluk — Sun, 15 Nov 2020 18:42:09 GMT

I have the same response "Spotify is not supported on this device" on my Soundbar Q800T an BTW this one has Alexa build-in not just Alexa ready. Region Eastern Europe. Samsung support any help?

Re: Soundbar Q800T > control Spotify with Alexa

azeus — Mon, 16 Nov 2020 18:54:46 GMT

Same issue here... 😞

Re: Soundbar Q800T > control Spotify with Alexa

Ogni65 — Thu, 26 Nov 2020 01:54:09 GMT

Did you connect it tomthe smart things app?

Re: Soundbar Q800T > control Spotify with Alexa

Members_NfSfTgC — Thu, 17 Dec 2020 22:27:12 GMT

I have the same issue.....

Re: Soundbar Q800T > control Spotify with Alexa

spikey1973 — Mon, 21 Dec 2020 20:32:00 GMT

same problem, actually have a lot of software related issues from my samsung devies.
1: samsung tv hdmi arc doesn't support yamaha soundbar hdmi arc -> repaired and software needed (useless)

advice -> buy a samsung soundbar, result.
2: samsung hw-q80r lost connection with subwoofer after an incomplete firmware update. -> repair needed

3: samsung tv keeps crasing after a factory reset (not a firmware update)-> repair needed

4: samsung firmware update zip can only be downloaded via windows (a zip file.. and trust me i tried)

5: samsung doesn't give a checksum on your downloads

6: samsung doesn't give a list on firmware updates. and ofcourse this issue.
7: samsung doesn't fully support the primere assistent alexa

honestly.. all the above a ridiculous for a brand with such a name.

i was happy with my samsung tv, but to be honoust.. i now wish i would have never bought the ***** thing and will never buy anything from samsung again!!

Re: Soundbar Q800T > control Spotify with Alexa

spikey1973 — Tue, 05 Jan 2021 21:07:56 GMT

well, i got this issue solved by connection my q80r to my samsung echo dot via bleutooth, then set is as the standard speaker for my echo dot. now it plays it all fine via alexa.

Re: Soundbar Q800T > control Spotify with Alexa

LyNDe — Wed, 20 Jan 2021 01:15:32 GMT

Same problem with Samsung TU8505 Crystal UHD. This is ridiculous!! Samsung let's go with new firmware update to solve it!!

Re: Soundbar Q800T > control Spotify with Alexa

Lmontgomery — Wed, 03 Feb 2021 12:29:26 GMT

Anyone manage to find a fix for this?

Re: Soundbar Q800T > control Spotify with Alexa

Worn — Sat, 06 Feb 2021 11:43:59 GMT

Hi,

same here. HW-Q800T. The only workaround so far ist to play music via amazon prime music or to connect an echo dot via bluetooth. With the echo dot bluetooth solution you always need to say "echo connect speaker" first which is annoying. It is def. a software problem. The setup is not able to connect to spotify correctly.

What´s also annoying is that you cannot change the trigger word from alexa to echo for the soundbar.

@Samsung: Please update or provide a solution/workaround.

Thanks

Ben

Re: Soundbar Q800T > control Spotify with Alexa

Daniel Almeida — Thu, 11 Feb 2021 18:41:59 GMT

Have the same issue here, Samsung online support told me to take the soundbar to technical repair but as I can see here, this will not solve the problem.

Re: Soundbar Q800T > control Spotify with Alexa

Members_NfSfTgC — Wed, 17 Feb 2021 12:00:52 GMT

Latest firmware is over 4 months old and still no updates. I can't believe it, very very poor customer support