topic Re: Problem home cinema ht-j5500 in Audio & Video

Problem home cinema ht-j5500

cosimo5683 — Sun, 21 Jun 2020 20:22:24 GMT

Hi everyone . I am Italian and since about Thursday I am experiencing problems with my Samsung ht-j5500 home cinema. Practically the remote control no longer goes and the signal on the hdmi jumps repeatedly. the display alternates the word load and no disc. Wednesday the system worked perfectly. Other than soundbar. I connected it to the internet for the first time after 8 months to check for updates and the problem arose the next day. Can you help me solve it? I don't want to buy a soundbar and I want to stay with Samsung.

Re: Problem home cinema ht-j5500

Georgey — Sun, 21 Jun 2020 21:30:18 GMT

I understand the frustration...i have a ht-j5550w and the same thing happened.

Need to wait maybe will find a solution.

Re: Problem home cinema ht-j5500

gvriend — Mon, 22 Jun 2020 08:39:01 GMT

Have an HT-5500J set too.

Yesterday everything was working OK.

Today no sound anymore on the radio part and hear something switching on and of inside the system.

Probably the wrong update has been installed with the loop failure.

Re: Problem home cinema ht-j5500

brakko — Mon, 22 Jun 2020 12:25:18 GMT

Same issue with my Samsung ht-j5500. I've tried to disconnect the dvd/blu ray drive, but it hasn't worked. It seems that it check for a new media in loop...

Re: Problem home cinema ht-j5500

gvriend — Mon, 22 Jun 2020 12:30:28 GMT

Samsung in the Netherlands told me that they are working on an new software update. Should be available this week.

Re: Problem home cinema ht-j5500

Desie7 — Mon, 22 Jun 2020 12:49:25 GMT

I have the exact same problem since last week(17th) No sound from speakers and HDMI is constantly rebooting so no access to Netflix etc?? Any suggestions please??

Re: Problem home cinema ht-j5500

Desie7 — Mon, 22 Jun 2020 12:54:36 GMT

Please tell me more? So I should not take my unit to a repair shop??

Re: Problem home cinema ht-j5500

Desie7 — Mon, 22 Jun 2020 13:19:25 GMT

I have the same problem from the same date and I have just spoken to Samsung they say they are aware of the problem and are working to rectify it??

Re: Problem home cinema ht-j5500

JAMES4578 — Mon, 22 Jun 2020 15:02:00 GMT

Seems to have been an issue over the weekend, good to know that Samsung are working on it. Zdnet reported a loop issue with Blu Ray players and Home Cinema systems, saying it was unclear whether firmware issue or expired certificate.

https://www.zdnet.com/article/samsung-blu-ray-players-are-rebooting-in-a-loop-and-nobody-knows-why/

Re: Problem home cinema ht-j5500

Quizone — Mon, 22 Jun 2020 16:07:46 GMT

i have the same /similar problem like you have. in french community another person has too

i don't know what to do.

Re: Problem home cinema ht-j5500

Puck2015 — Tue, 23 Jun 2020 20:39:41 GMT

i am from the netherlands and have the same problem. i called samsung today and they coulnd't say it takes several weeks or worse several month's. I Asked a replacement but they rejected my request because they assumed when they admit the wrong update evrybody has no rigt on anything???? Thy told me "" just wait,, but i am waiting already o long. I doubt they could fix the problem because houw could they reach my home system with an new update when my system is not working? maybe Samsng has a problem with this issue and the know that someday they have to replac all defect equipment on there account. I guess there legal departement is running on full time now.

COME ON SAMSUNG MAKE OUR HOME SYSTEM WORK AGAIN OR COME WITH SOME OTHER GOOD NEWS

Re: Problem home cinema ht-j5500

Quizone — Wed, 24 Jun 2020 07:21:59 GMT

is your problem started long time ago , when ?

Re: Problem home cinema ht-j5500

Edin_tz — Wed, 24 Jun 2020 09:12:06 GMT

I'm having the same problem with j5500 since monday. On saturday it worked just fine. I hope this will end soon. I don't want to be disappointed at Samsung as a brand.

(P.s. sorry for bad English)

Re: Problem home cinema ht-j5500

AlexG3 — Wed, 24 Jun 2020 09:16:22 GMT

Mine is the HT- J5550/XU

I'm in the UK

Cycling between "No Disc" and "Load" every few seconds

Re: Problem home cinema ht-j5500

Quizone — Wed, 24 Jun 2020 09:22:13 GMT

hi AlexG3
mine is 5550w exactly the same problem can't be individual problem Samsung has to find quick solution

Re: Problem home cinema ht-j5500

Quizone — Wed, 24 Jun 2020 09:25:36 GMT

hi Edin_tz
i don't think so Samsung going to disappoint us
only the thing is how quick they can find a solution

Re: Problem home cinema ht-j5500

AntS — Wed, 24 Jun 2020 13:55:00 GMT

Hi guys.

Just linking you to my updated post in the other thread on this issue: https://eu.community.samsung.com/t5/Audio-Video/HT-J4500-home-cinema-cycling-on-and-off-repeatedly/m-p/1825216/highlight/true#M8487

Re: Problem home cinema ht-j5500

TheHum — Wed, 24 Jun 2020 16:33:31 GMT

hi,

Im from the netherlands and i have the same problem for about a week. My model is HT-J5500 the device keeps switching and when in the menu it goes to the right. Had contact with samsung via whatsapp they said there will be an update but cant tell a time. And then im wondering how is the device updating if its doing this i cant do anything in the menu. Hoping to get some answers....

Re: Problem home cinema ht-j5500

gvriend — Thu, 25 Jun 2020 04:21:04 GMT

Had a messenger conversation with Samsung in the Netherlands.

Their answer

Quote:

Sorry for the delay, it is currently very busy. The problem is now known to Samsung and Samsung is working hard on a solution to ensure that everything will work again. This takes a little patience. I cannot answer questions regarding a solution at this time. I recommend that you send us another message in 7 days. Then I expect that there will be more clarity.

Re: Problem home cinema ht-j5500

Coeki — Thu, 25 Jun 2020 07:55:21 GMT

You got the update?