topic Re: Blu ray BD-J5900 boot loop in Audio & Video

Blu ray BD-J5900 boot loop

Peter137 — Mon, 22 Jun 2020 15:24:03 GMT

Our Blu ray player BD-J5900 stopped working yesterday and seems to be on a boot loop. I have tried leaving it unplugged overnight, there's no disc in the machine and I have pressed the power and eject button. It just powering on and then turning itself off again repeatedly.
Does anyone know if there is a fix for this?

Re: Blu ray BD-J5900 boot loop

pOwl — Mon, 22 Jun 2020 19:01:29 GMT

This is unfortunatelly multi-type worldwide problem of Samsung Blu ray devices.

Re: Blu ray BD-J5900 boot loop

Roxnsox — Mon, 22 Jun 2020 22:16:28 GMT

My blu ray player is doing the same thing.

Re: Blu ray BD-J5900 boot loop

Rocky897 — Tue, 23 Jun 2020 07:34:03 GMT

Same on my side. I've disconnected the DVD drive from the main board, but this has not solved the problem. It seems to be a problem with a lot of devices around the world.

Re: Blu ray BD-J5900 boot loop

thefanman64 — Tue, 23 Jun 2020 11:22:35 GMT

Oh, i had this same problem with two BD-JM57C model player

Re: Blu ray BD-J5900 boot loop

Orosdothan — Wed, 24 Jun 2020 04:38:09 GMT

Our player also stopped functioning properly....in this boot loop.....since Friday....

Re: Blu ray BD-J5900 boot loop

AntS — Wed, 24 Jun 2020 13:54:32 GMT

Hi guys.

Just linking you to my updated post in the other thread on this issue: https://eu.community.samsung.com/t5/Audio-Video/HT-J4500-home-cinema-cycling-on-and-off-repeatedly/m-p/1825216/highlight/true#M8487

Re: Blu ray BD-J5900 boot loop

Peter137 — Wed, 24 Jun 2020 20:02:29 GMT

Thank you, I've got it booked in for the free repair

Re: Blu ray BD-J5900 boot loop

AmAmsnl — Thu, 25 Jun 2020 14:43:28 GMT

Have same problem with j4500 in netherlands free repair offered however service center is a few honderd km from my house so shipping charge €97 not that free after all....

Re: Blu ray BD-J5900 boot loop

Peter137 — Thu, 25 Jun 2020 14:57:47 GMT

I would try again, my Blu Ray Player is being collected by a courier arranged by the service service. All free.

Blu-ray Loop and Samsung customer service

VeryunhappycustomerN — Fri, 26 Jun 2020 16:53:56 GMT

After a week of waiting and getting the worst run-around in history, it is clear that Samsung does not stand by their products. Nor do they value return business. The process for sending my blu-ray player in for repair is ultimately more costly, due to the unreasonable time consumption on the part of customer service, and completely not worth the hassle and energy. I have never in my life received poorer customer service. I have never in my life had a company waste my time the way Samsung has. I have never in my life had so much difficulty trying to get a straight answer. Samsung blu-ray players have malfunctioned on a very large scale. There are freaking news articles written about it. Samsung has made this situation 100 times more difficult than it ever had to be and they are making their customers pay the price because their customers are at a complete loss and being lied to on multiple levels. I will solve this problem the old fashioned way - by purchasing a non-Samsung replacement and never forgetting the awful service they provide as a company.

Re: Blu-ray Loop and Samsung customer service

TessM — Fri, 26 Jun 2020 17:26:41 GMT

Hi @VeryunhappycustomerN ,

I have moved your post to this similar thread. Please check the response given here to see if they help.

Re: Blu ray BD-J5900 boot loop

fredlyfry — Wed, 01 Jul 2020 13:22:00 GMT

Who is doing the free repair and how did you get them to do it?

Re: Blu ray BD-J5900 boot loop

Peter137 — Wed, 01 Jul 2020 13:26:24 GMT

I called UK customer service who arranged free collection and repair

Re: Blu-ray Loop and Samsung customer service

VeryunhappycustomerN — Wed, 01 Jul 2020 15:02:44 GMT

Don't know why you moved my post. I'm not in Europe...

Re: Blu-ray Loop and Samsung customer service

Johnson62 — Fri, 03 Jul 2020 12:04:30 GMT

Hi just got through to the help desk , been given my service number and told it will be 24 hours ish for repair team to contact me....let's hope they are correct

Re: Blu ray BD-J5900 boot loop

RalphF — Thu, 23 Jul 2020 14:22:09 GMT

I'm in the US. I sent mine in to Samsung a month ago and have yet to receive it back. They originally told me it would take 7-10 days to complete. It has now been over 4 weeks!

Re: Blu ray BD-J5900 boot loop

RalphF — Thu, 23 Jul 2020 14:24:02 GMT

Did you get it fixed? I sent mine in as well but have been waiting 4 weeks now.

Re: Blu ray BD-J5900 boot loop

Peter137 — Thu, 23 Jul 2020 14:35:16 GMT

Yes, I received it back within 5 days after I sent it. The company that repaired it in the UK wasn’t that far from me. I would chase them to find out how much longer it’s going to take, I know they actually repaired it in like 30 minutes once the engineer looked at it.
Good luck

Re: Blu ray BD-J5900 boot loop

Shakeyonair — Mon, 27 Jul 2020 14:00:10 GMT

Hi there,

Here in Belgium they send you to the moon with your foreign unit.

I did asked info for a repair in the Us now. When you buy a 250 Dollar unit in the Us and they fully cover the repair here in Europe, The repair must at least be possible for the entire world. Not my fault that their updates are not correct . Hopely it will be aranged soon cause service is important. We pay for good stuff and good service as well.

Best regards

Shakey