topic Re: Hw-Q90R Bass makes a popping noise in Audio & Video

Hw-Q90R Bass makes a popping noise

tindoe — Sun, 06 Oct 2019 02:54:54 GMT

I purchased a HW-Q90R wireless surround sound sound bar a couple months ago. Been working great except I notice that the past couple weeks the woofer has had a popping noise that will not go away, especially if there is a deep bass or if somebody is talking with a deep voice. I have tried adjusting the settings and it is tolerable if the bass is turned all the way down. I installed the smart things app and tried to update the firmware but it was already up to date. I am not sure what else to do?

Re: Hw-Q90R Bass makes a popping noise

AndrewL — Sun, 06 Oct 2019 10:37:19 GMT

@tindoe: What device are you connecting the soundbar to, and how are you establishing the connection e.g. HDMI, Bluetooth etc? If you are connecting wirelessly, please can you try a wired connection option to see if the issue persists, as popping noises can sometimes stem from a bad connection. Similarly if you are already connected using a HDMI or Optical Cable, please try an alternate cable to see if this helps.

Re: Hw-Q90R Bass makes a popping noise

tindoe — Thu, 17 Oct 2019 23:32:32 GMT

This happens however I am connected to it. I have an Apple TV and a Android TV connected via HDMI and the noise is still there. I tried it with Bluetooth with my phone just to see if it still makes that sound and it does. I do not have any optical cables to try but I can give that a shot. But I have a feeling it will not matter.

Re: Hw-Q90R Bass makes a popping noise

Novocaine — Sat, 14 Dec 2019 12:32:06 GMT

Is there a resolution to this. I'm suffering the same.

did you connect the rear speakers?

Re: Hw-Q90R Bass makes a popping noise

Jacksterizer — Wed, 08 Jan 2020 21:57:00 GMT

I have the same problem. The store exchanged it today and even the new one makes popping and crackling noises. I have the bass at its lowest setting and still makes noises. Very frustrating.

Re: Hw-Q90R Bass makes a popping noise

Vigetassj4 — Sun, 19 Jan 2020 02:08:22 GMT

My Samsung Q90 Subwoofer is two weeks old, and the subwoofer is making popping noises, which sound like the subwoofer is blown. Will return to Harvey Norman today and ask for replacement as was enjoying the sound quality a lot. The only thing is the subwoofer was never turned up above -6, and the volume on the actual soundbar was never really turned up above 25, occasionally it would hit 30. As I live in a duplex and can't afford to upset my neighbors. The thing is; even at these low volumes the subwoofer was providing ample bass, and as stated i was enjoying the system. Am hoping it's just a case of a bad subwoofer, but am worried having seen comments above.

Re: Hw-Q90R Bass makes a popping noise

jdanzer — Fri, 24 Jan 2020 02:17:40 GMT

I've had by soundbar a month and just started to have the same issue, anyone found a fix?

Re: Hw-Q90R Bass makes a popping noise

jdanzer — Fri, 24 Jan 2020 02:54:57 GMT

Talked to support. Basically redo the pairing process between the sub and the soundbar.

1. Turn off the soundbar

2. Hold the set ID button on the sub woofer until it blinks

3. Press and hold the up button on the remote until set id appears the screen.

4. Wait for the subwoofer light to turn solid blue

Problem fixed.

Re: Hw-Q90R Bass makes a popping noise

SimplyGeo — Sat, 28 Mar 2020 19:02:21 GMT

This worked for me thanks! Just moved the sound bar which may have caused the issue in the first place. Re-connecting it seems to work. I'll update this post of I notice a difference that this solution doesn't fix.

Re: Hw-Q90R Bass makes a popping noise

Creepshow — Mon, 11 May 2020 05:49:24 GMT

This did not work for me and the popping noise is unacceptable. Sounds horrific and comes out of the rear speakers. Nothing will fix this, not new cords, not a new ID set, unplugged cords from unit and wall. Still does this problem 100% of the time. Trash....

Re: Hw-Q90R Bass makes a popping noise

Novocaine — Mon, 11 May 2020 07:33:43 GMT

I had the same frustrations as you as I mentioned. But I have since solved it. I don't know if this will work for you.

First turn off everything. Wait for 10mins. Turn on the subwoofer. Then, each of the rear speakers then the soundbar. In this exact order. This will re-connect everything. Sound has been smooth since. No breakups everything works as it should.

It went on for a good 2-3 weeks before it popped and boomed again. And I repeated the procedure as above. All good since.

Try it let me know if it works for you.

Re: Hw-Q90R Bass makes a popping noise

SimplyGeo — Mon, 11 May 2020 12:12:19 GMT

UPDATE!! Don't return the soundbar just yet... So this ended up not working for me as well, but I "think"I finally figured out the real problem. Turns out it's because the sub connects to the bar on the 5ghz wifi signal. If your router is too close(or too advance in my case) it will cause interference. Most people can simply relocate their router and THEN do an ID reset to get a clear connection. In my case, I'm using the linksys velop mesh wifi 6 set up that literally tries to "block out" pesky signals for great internet connection. Because of this, moving my mesh unit won't work because 5ghz signals are shorter, thicker wifi waves and linksys makes a great product. Fortunately I use that mesh unit to hardwire my gaming consoles which I primarily use headphones for anyway. As a result I'm forced to disconnect the mesh unit unit every time I want to use the Sub......... This works for me ONLY because I have another mesh unit to connect to via WiFi.. So if you can move your router far enough away(over 20 ft seems to work.) Then the soundbar works like it should. I don't know how Samsung can fix this because it's a technology issue. There's basically too much traffic on the 5ghz internet highway, and unless they use a different channel/frequency I don't think they can do much. Sorry for the long post, but I hope this helps some of you. When I get the sub connecting correctly the set up is wonderful. Honestly if I hadn't found this fix, I was going to look at the "new" LG ATMOS 7.1.4 bar because I hear it connects differently somehow. Good luck!

P.S. if anyone can figure out why the PS4 connecting to to soundbar directly through HDMI cases the screen to black out temporarily, it would be highly appreciated.

@tindoe @Novocaine @Creepshow @jdanzer @Vigetassj4

Re: Hw-Q90R Bass makes a popping noise

Chico76 — Thu, 14 May 2020 16:46:57 GMT

@simplygeo

This worked for me big time. I been observing my q90r as well and for a while I had my suspicions on wifi traffic. I could not figure it out 100% until I found your post and tried it. THANK YOU!!

i can't believe that Samsung is not correcting this issue. There is so many people having this problem and not able to enjoy their Q90R. Like you said, this is a simple fix and probably could be patched with an update. SHAME on Samsung! I was always a Sony or Bose for sound system, but this Q90R had really great reviews and loved the sound. Got won over and bought it, two weeks later I was ready to throw it in the garbage. If it wasn't for your findings 🙏🙏....

Samsung, if your listening. I hope you rectify this issue. It is a pain to be disconnecting my google mesh point, everytime I want to enjoy my home theatre 😡😡.

Re: Hw-Q90R Bass makes a popping noise

SimplyGeo — Thu, 14 May 2020 21:16:50 GMT

I know your pain. I was super frustrated but I REALLY enjoy the sound when I get everything running well. FYI I plugged my Sub and router into smart plugs that I way I can just as Google assistant to toggle them on and off.

Now I just have to figure out why my PS4 keeps having signal issues when plugged directly into the soundbar..

Re: Hw-Q90R Bass makes a popping noise

OceanBretzke — Tue, 26 May 2020 22:05:36 GMT

I am having this same problem. Except it was my hdmi. I switched to WiFi and no issues any more.

for what we paid... Samsung should make a fix

Re: Hw-Q90R Bass makes a popping noise

Chico76 — Fri, 29 May 2020 03:00:43 GMT

@simplygeo

sorry for the delay reply. I had my PS4 hooked to the sound bar and never had issues. Why not use your TV out put and use the ARC set up?

I have a Samsung tv and this was an easy hook up. I run a Mac mini, PlayStation4 and chrome cast as well. So using ARC HDMI was better for me.

I hope you find the issue with that. Your finding has really helped me a lot. I wonder what Samsung is waitting for? Why not do an update and patch this problem.

cheers brother!!

Aramis

Re: Hw-Q90R Bass makes a popping noise

Chico76 — Fri, 29 May 2020 03:01:26 GMT

Nice!! Glad yours was a simple issue.

Re: Hw-Q90R Bass makes a popping noise

Creepshow — Fri, 29 May 2020 05:31:21 GMT

Attention thread!!! I tried everything, reset, reposition, unplug, plug back in, factory restore, punch the wall, all of it!!

Here is how I fixed it: first of all I moved my router away from the subwoofer. I have no proof "this" resolved the issue. I then updated the soundbar just like we've all tried, but then I realized.... I wasn't updating the subwoofer and rears, just the soundbar. Once I updated EVERYTHING, it's been working fantastic!!!!

Look at this I found, I think you will all be fixed like me!!!!!!!! Thank you guys!

https://www.samsung.com/us/support/troubleshooting/TSG01202075/

Re: Hw-Q90R Bass makes a popping noise

Lcw6612 — Fri, 29 May 2020 12:37:53 GMT

Hi all,

I also face the popping sound issue from subwoofer. Even though I done all update. Still the same.

Very disappointed. Turned WiFi off also same.

@samsung team, hope u can solve this issue soonest. This Q90R soundbar not cheap.

Re: Hw-Q90R Bass makes a popping noise

OceanBretzke — Fri, 29 May 2020 14:32:29 GMT

So.... my router using both 2.4ghz and 5.0ghz with the same WIFI access name. So devices can swith back and forth if caopable. I turned this option off and set up seprate wifi access names for both 2.4 and 5.0. I also moved the subwoofer to the opossire side of the room. And I also updated the wifi on each device to the connect spread they can handdle.

the popping and crackling has stopped.

I due have a ticket to send my soundbar and subwoofer into Samsung but at this point I am holding off as the problem has been gone. I truly think its more WIFI inference than anything else.