topic Re: HT-J5500 issues in Audio & Video

HT-J4500 issues

Annastacia — Fri, 19 Jun 2020 17:07:06 GMT

I am also having a problem with my HT -J4500 Home Entertainment system Last night it was working fine, today I turned it on and it keeps flashing, on and off on the screen no sound and wont load DVD I've tried a reset, not worked either, I cant choose anything on the home screen as it constantly defaults to disc but dosent load the disc drawer also keeps opening by itself. Anyone else experiencing these issues ?

Re: HT-J4500 issues

dlr188 — Fri, 19 Jun 2020 18:03:46 GMT

Yes! I'm having the same issue. Worked fine last night but all of a sudden now it's doing exactly what you described.

Re: HT-J4500 issues

Danny56 — Fri, 19 Jun 2020 19:09:52 GMT

Well just tried mine and it keeps trying load a disc and then says no disc. It is repeating this over and over. It was working fine yestersday. Coincidence?

Re: HT-J4500 issues

pedroke — Fri, 19 Jun 2020 19:14:49 GMT

Please see https://eu.community.samsung.com/t5/Audio-Video/HT-J4500-home-cinema-cycling-on-and-off-repeatedly/td-p/1811217

Seems to be global problem with many other models.

Re: HT-J4500 issues

Kat35 — Fri, 19 Jun 2020 19:48:29 GMT

This is very strange. I never thought that when I put this info into Google I would find that several people are having the same problem as of yesterday. This is bizarre! I already replaced this unit a few years ago. I am not doing it again. I can't remember what happened to the first unit. Lets hope someone comes up with a solution. This must be some kind of software issue if more than one person is having a problem at the same time.

Re: HT-J4500 issues

Annastacia — Fri, 19 Jun 2020 20:24:02 GMT

I wouldnt have said so Danny, there are far too people experiencing the same issues we are worldwide, so far there dosent appear to be a solution or any word from Samsung which is pretty poor, surely they should be aware of such a global problem!

Re: HT-J4500 issues

Gruff — Fri, 19 Jun 2020 20:44:35 GMT

@Annastacia wrote:

I am also having a problem with my HT -J4500 Home Entertainment system Last night it was working fine, today I turned it on and it keeps flashing, on and off on the screen no sound and wont load DVD I've tried a reset, not worked either, I cant choose anything on the home screen as it constantly defaults to disc but dosent load the disc drawer also keeps opening by itself. Anyone else experiencing these issues ?

Why start a new thread. Keep it all in one place🤔🤔🤔

Re: HT-J5500 issues

AlexM3 — Fri, 19 Jun 2020 20:49:39 GMT

I have the J5500 series and there must have been an update or hack on the system. The BluRay just keeps trying to spin up with no disc inserted. When I do insert a disk it never loads.

This is not a random issue when it is happening to systems all over the place at the same time.

A software upgrade or downgrade needs to be posted, With instruction on the procedure if it is not automatic.

SAMSUNG YOU NEED TO ADRESS THIS ISSUE AND PROVIDE A FIX TO YOUR CUSTOMERS!

Re: HT-J5500 issues

Douglas36 — Sat, 20 Jun 2020 14:47:37 GMT

I totally agree

Re: HT-J5500 issues

Georgey — Sat, 20 Jun 2020 14:54:53 GMT

I think we need to go deeper to resolve this...wee need to let the people know about this, about( Samsung) let's tell the media. Local tv,Newspaper

Re: HT-J4500 issues

Casapalmareal — Sat, 20 Jun 2020 23:29:02 GMT

Really unreal, I thought I was alone!

Two days ago, Thursday June 18 I turned the system on at night and what you are all experiencing is happening to me as well. I am in Puerto Rico (Caribbean), I have noticed folks from the UK and Canada aside from the US of course, with the same exact problems and also I performed same trouble shooting up to reset as you all seem to have. I read a member posted a link further below that states that it is happening across the board and Samsung is on top of it. The problem remains for me until a fix comes along or I buy a Streaming Sound Bar. My bedroom tv is not a Smart TV, the living room is. Keep us informed thank you for taking the time to share!

Re: HT-J4500 issues

Casapalmareal — Sat, 20 Jun 2020 23:08:53 GMT

Any word from Samsung any fixes please share. I just don’t want to go and spend money on a new equipment that might have a quick fix soon. Thank you!

Re: HT-J4500 issues

Casapalmareal — Sat, 20 Jun 2020 23:27:48 GMT

Yes! We all are unfortunately my friend, for what it seems, like someone said is a global Samsung issue thus far known the HT-J4500

Re: HT-J4500 issues

Brb602 — Sun, 21 Jun 2020 00:17:15 GMT

I am having the exact same issue and it also started on Thursday 6/18/20 for me. Sounds like they pushed a bad firmware patch. They need to fix this for sure.

Re: HT-J4500 issues

BlaiseM — Sun, 21 Jun 2020 00:46:00 GMT

Same issue. We really need that fix!

Re: HT-J4500 issues

Brb602 — Sun, 21 Jun 2020 00:53:23 GMT

I just called Samsung who confirmed there is an issue on their end. No Eta on the fix but as long as you keep the player plugged into the internet (on or off) it will resolve itself when they push the update to fix it.

Re: HT-J4500 issues

hansbussink — Sun, 21 Jun 2020 13:44:28 GMT

Here also with HT-J4550

Re: HT-J4500 issues

Frustratedd — Sun, 21 Jun 2020 14:13:49 GMT

Same here with my HT-J5500XU

Re: HT-J4500 issues

Murph264 — Mon, 22 Jun 2020 00:01:15 GMT

I am having the same issue with the HT4500 here on PEI, Canada. Noticed it when I turned it on, on Friday but it had worked the night before. It's now Sunday night, 9pm June 21st and it's still doing the same thing so obviously they have not found a solution and pushed the download through. But I am glad I am not alone. I thought I was going to have to buy new sound system. Thank you

Re: HT-J4500 issues

AntS — Wed, 24 Jun 2020 13:55:41 GMT

Hi guys.

Just linking you to my updated post in the other thread on this issue: https://eu.community.samsung.com/t5/Audio-Video/HT-J4500-home-cinema-cycling-on-and-off-repeatedly/m-p/1825216/highlight/true#M8487