topic Re: HT-J4500 home cinema, cycling on and off repeatedly. in Audio & Video

HT-J4500 home cinema, cycling on and off repeatedly.

scotchbaz — Thu, 18 Jun 2020 13:18:15 GMT

Although I've had it a good few years, never having a problem with it, my home cinema system is throwing a fit. It seemed to start when the blu ray/ dvd drawer wouldn't fully extend. I gently pulled it and inserted the disc and it seemed to work okay. The next day, when I switched it on, it now cycles through "LOAD", "No DISC" repeatedly, even when trying to use "D in", "AUX" or any other setting. I've disconected the drive from the rest of the unit, no difference. I've reset the unit whilst it was in stand by mode, nothing. It's not dirty inside, all very clean looking. Anyone know what's going on... Please help.

I've looked over the net all to no avail.

Re: HT-J4500 home cinema, cycling on and off repeatedly.

lg13mza — Thu, 18 Jun 2020 15:04:51 GMT

Might be a co-incidence but my HT-J4550 started doing the same yesterday too! I haven't managed to find any info or resolution either.

Re: HT-J4500 home cinema, cycling on and off repeatedly.

MisterK1 — Thu, 18 Jun 2020 15:36:43 GMT

Mine is doing this too. Not found a solution.

Highly suspicious that three of us have all had this problem within 24 hours, but there are no other posts.

Looks like perhaps a bad software update? Samsung please comment.

I tried to go online to book a repair as advised by their Covid-19 response page but could not access the 'book a repair' form as to access it you have to go through a troubleshooter, which you can't access because this model is not listed in the pulldown.

I was also unable to get through on their phone line.

Help!

Re: HT-J4500 home cinema, cycling on and off repeatedly.

scotchbaz — Thu, 18 Jun 2020 15:39:10 GMT

That's just too coincidencidental for my liking.

Re: HT-J4500 home cinema, cycling on and off repeatedly.

MisterK1 — Thu, 18 Jun 2020 15:39:50 GMT

Are you in the UK too, if you don't mind me asking?

Re: HT-J4500 home cinema, cycling on and off repeatedly.

scotchbaz — Thu, 18 Jun 2020 15:40:21 GMT

Yes.

Re: HT-J4500 home cinema, cycling on and off repeatedly.

scotchbaz — Thu, 18 Jun 2020 15:43:17 GMT

I did this too, something definitely smells off with this. I'm kind of glad it's not just me, but annoyed nonetheless too.

Re: HT-J4500 home cinema, cycling on and off repeatedly.

MisterK1 — Thu, 18 Jun 2020 15:43:36 GMT

Outside chance it could be the big thunderstorm yesterday then.

Have you tried a hard reset? You can do this by plugging it in but turning it off, so it's on standby, and then holding the Stop button on the remote for at least 8 seconds. The word 'Reset' will appear on the display on the front. This will delete any settings - it's supposed to be a factory reset.

Didn't work for me, unfortunately; I hope you have better luck.

Re: HT-J4500 home cinema, cycling on and off repeatedly.

scotchbaz — Thu, 18 Jun 2020 15:45:29 GMT

Tried that too, nothing.

Re: HT-J4500 home cinema, cycling on and off repeatedly.

MisterK1 — Thu, 18 Jun 2020 15:48:35 GMT

Well if I find a solution I'll post back of course.

Mystified at the moment. Hope Samsung will comment.

Re: HT-J4500 home cinema, cycling on and off repeatedly.

scotchbaz — Thu, 18 Jun 2020 15:53:14 GMT

Same here, good luck.

It would be good for someone from Samsung To weigh in… Just saying.

Re: HT-J4500 home cinema, cycling on and off repeatedly.

phils2 — Thu, 18 Jun 2020 16:09:05 GMT

I'm yet another one who has had exactly this problem appear today. No coincidence - need help from Samsung!

Re: HT-J4500 home cinema, cycling on and off repeatedly.

lg13mza — Thu, 18 Jun 2020 16:10:42 GMT

I'm in West Yorks. Tried the reset, but it didn't change anything. We haven't had any thunderstorms either. Really bizarre.

I was blaming the kids originally!😁

Re: HT-J4500 home cinema, cycling on and off repeatedly.

MisterK1 — Thu, 18 Jun 2020 16:10:59 GMT

Are you in the UK too? If this is lightning I may be able to claim on my home insurance, and we had a big storm yesterday...

Re: HT-J4500 home cinema, cycling on and off repeatedly.

MisterK1 — Thu, 18 Jun 2020 16:19:07 GMT

No reply on Messenger support account but it says there might take a few hours. Just tried tweeting @samsunghelpuk suggest you do too...

Re: HT-J4500 home cinema, cycling on and off repeatedly.

Vlt246 — Thu, 18 Jun 2020 16:22:37 GMT

Mine from Germany stopped working today as well !

Re: HT-J4500 home cinema, cycling on and off repeatedly.

MisterK1 — Thu, 18 Jun 2020 16:26:57 GMT

Oooh international. Not good!

Re: HT-J4500 home cinema, cycling on and off repeatedly.

scotchbaz — Thu, 18 Jun 2020 16:29:52 GMT

Looks as though it’s an international issue. And for all these to go down at the same time, I’d say that Samsung have some explaining to do.

Re: HT-J4500 home cinema, cycling on and off repeatedly.

CJM13 — Thu, 18 Jun 2020 16:33:36 GMT

My HT-J5500 started this today, it seems to have taken over my TV too, ive tried all the troubleshooting tip to no avail. its the second one in 4 years thats done it and the first one went in the dustbin and this one is very close to following it, anyone got any idea whats wrong with it. seems like the samsung help team have all gone on holiday.

Re: HT-J4500 home cinema, cycling on and off repeatedly.

PeteO — Thu, 18 Jun 2020 16:40:05 GMT

I'm in the United States (Albany NY area). My system was fine when I turned it off at 8PM. When my wife turned it on at 9PM, it started the cycling. This was on 6/17/20.

This smells like a firmware failure.