topic Re: HW-MS550 Soundbar stuck in D.IN in Audio & Video

HW-MS550 Soundbar stuck in D.IN

pumplechump — Tue, 23 Jul 2019 12:18:49 GMT

HW-MS550 is connected to QE75Q6FNAT and was working ok, connected by HDMI arc. Yesterday all power to house was turned off, on reinstating power I found that TV worked fine using its own speaker but the soundar was in D.IN source and will not move to any other source. Tried power on off etc , removed all cables to soundbar and held down various buttons on remote, held in + and - on side of soundbar , new HDMI cable...... nothing seems able to move soundbar to different source, just stuck on D.IN. Any help greatly appreciated!

Re: HW-MS550 Soundbar stuck in D.IN

AndrewL — Tue, 23 Jul 2019 16:54:49 GMT

@pumplechump: If you press the Source button to the right of the volume buttons on the soundbard, or on the remote, are you able to switch to HDMI? If you disconnect the HDMI cable, switch on the soundbar and TV and then reconnect the cable in the HDMI ARC port of both devices, does 'TV ARC' appear in the display?

Re: HW-MS550 Soundbar stuck in D.IN

pumplechump — Tue, 23 Jul 2019 17:48:28 GMT

Hi,

nothing happens when pressing the source button just stays on D.IN.

Again when disconnecting the HDMI cable, repowering then reconnecting HDMI ARC port on both devices , nothing happens, just stays on D.IN in soundbar display

Re: HW-MS550 Soundbar stuck in D.IN

AndrewL — Tue, 23 Jul 2019 18:04:58 GMT

@pumplechump: It may be the case that the power outage has caused an issue with the soundbar. Based on the nature of the fault I recommend visiting an authorised Samsung Support Centre to arrange for an engineer to inspect the device. To find your nearest one please check the link below, select 'TV&AV > Soundbar/Soundtower' and enter your post code.

https://www.samsung.com/uk/support/service-centre/

Re: HW-MS550 Soundbar stuck in D.IN

Squireafd — Thu, 01 Aug 2019 02:01:42 GMT

Sansung doesn't know how to fix it especially the authorized repair

Re: HW-MS550 Soundbar stuck in D.IN

vlinh78 — Sat, 30 Nov 2019 08:20:03 GMT

I met the same problem with this MS550. It seems this is a common error on this type of product and Samsung has no way to fix this. I only use this for only 1 years, after warranty time, it stuck into D.IN error, so sad.

Re: HW-MS550 Soundbar stuck in D.IN

Bert4315 — Sun, 05 Jan 2020 11:23:35 GMT

I have also a problem rekated to the quality of the sound bar. I try to connect the unit to my wifi network for the multiroom app. I tried several times, different locations, other wifi connections, but no results at all!! The only wifi connection is thru the second option, a direct connection to the sound bar! That is not my goal. I want to connect a set of swa-8500s speakers to give a better sound qualty.

not any results, can you help?

Bert

Re: HW-MS550 Soundbar stuck in D.IN

Max131 — Sun, 05 Jan 2020 13:52:34 GMT

Mel jsem ten samy problem odpovedi jsem se tu nedockal. Po mnoha pokusech jsem vyresil sam nejak zahadne samsung nastaveni zvukovy vystup hledat zarizeni samozrejme to nic nenaslo. Zkuste zapnout soundbar kanal TV a zapnout znovu vyhledavani a sledovat obrazovku i potom co nic nenasla po nejake dobe se sama televize zepta zdali se ma pripojit k soudbaru nechapu to ale uz mi to funguje. Snad vam to pomuze

Re: HW-MS550 Soundbar stuck in D.IN

MrFitzy — Wed, 08 Jan 2020 17:38:54 GMT

https://www.samsung.com/sg/support/tv-audio-video/how-to-resolve-auto-switch-off-in-samsung-soundbar-when-in-d-in-status/

Re: HW-MS550 Soundbar stuck in D.IN

denodan — Mon, 11 May 2020 01:03:35 GMT

.Have the same issue locked in D.IN mode. Source on remote or soundbar does not work. Had this issue out of the box. Got annoyed packed it away. And that's on a brand new Samsung q90r soundbar.

Tried it again. Bingo worked source worked connected to smart things. Updated firmware and bang same issue. Locked in D In mode and nothing works

Re: HW-MS550 Soundbar stuck in D.IN

denodan — Mon, 11 May 2020 01:04:52 GMT

Useless mate. Samsung cannot even fix the situation and note even noted. It's a serious issue and Samsumg cannot work it out themselves.

Re: HW-MS550 Soundbar stuck in D.IN

Stojke — Thu, 14 May 2020 23:59:51 GMT

Having the same issue, but mine is a HW-MS650 soundbar. Had it for ~2 years now, was working great until today when it got stuck in D.IN and NOTHING would change that... not restarting, not unplugging & plugging in again, not using the buttons on the unit, not using the remote, nothing... can't connect to it via Bluetooth either.

Did you manage to fix yours? If yes, how?

Re: HW-MS550 Soundbar stuck in D.IN

denodan — Fri, 15 May 2020 00:07:32 GMT

Re: HW-MS550 Soundbar stuck in D.IN

Wharncliffeowl — Sun, 31 May 2020 20:22:31 GMT

Same issue here. Started today. Stuck in D.IN. Purchased last December.

Re: HW-MS550 Soundbar stuck in D.IN

ZK1 — Fri, 12 Jun 2020 16:54:05 GMT

Hi SAMSUNG!

please can you reply to these messages so we can sort our Soundbars out?!

its not right to sell a product for £1,000's and then ignore it when it's faulty.

Thank you,

Re: HW-MS550 Soundbar stuck in D.IN

booji — Sun, 14 Jun 2020 03:15:50 GMT

The solution is to unplug the power cord from the back of your TV for a minute and then plug it back in. Don't bother unplugging your soundbar. It'll re-sync it.

Happened to me today after a 2 min power outage.

Re: HW-MS550 Soundbar stuck in D.IN

denodan — Sun, 14 Jun 2020 06:03:46 GMT

I had that problem and no way would unplugging it fix it. As money is under warrenty had to get it replaced. If you manage to get it going by unplugging good luck. Often if it happens it's basically bricked.

Re: HW-MS550 Soundbar stuck in D.IN

booji — Sun, 14 Jun 2020 06:08:23 GMT

I'm saying unplug the TV power cord from the TV and then plug it back in. If you unplug the soundbar then it'll keep flashing once you plug back in and wont reconnect. At least in my experience.

Re: HW-MS550 Soundbar stuck in D.IN

denodan — Sun, 14 Jun 2020 06:13:42 GMT

With mine nothing worked was stuck in D.IN modecand others have had the same issue also that nothing worked. If you get it going. Good luck hope it works for you?

It's an issue even Sansung cannot figure out what the problem is.

Re: HW-MS550 Soundbar stuck in D.IN

pumplechump — Sun, 14 Jun 2020 09:21:29 GMT

Nothing worked for mine, only solution was return to retailer who tried everything, followed by return to Samsung...now fixed.