topic Re: HW-Q90R unable setup wifi in Audio & Video

HW-Q90R unable setup wifi

Matthewwtaylor — Tue, 14 Apr 2020 18:23:04 GMT

Have had soundbar for some weeks, however having no joy what so ever in getting it connected to WiFi. Using the smart things app. It see the soundbar, however keeping getting message unable to connect and stops at 38%. Help greatly appreciated.

Re: HW-Q90R unable setup wifi

mmattys — Sun, 19 Apr 2020 13:06:52 GMT

Me to

Re: HW-Q90R unable setup wifi

toretorden — Fri, 01 May 2020 00:23:40 GMT

I've had the HW-Q96R for some months now, but noticed that it's been offline for a while in the smartthings app.

I removed the soundbar in my smartthings app, then tried to re-add. It gets to 99% and then I get a message it couldn't connect to the network. Very strange.

Firmware update via USB doesn't initiate, even after following the guide here: https://downloadcenter.samsung.com/content/FM/201908/20190802135621805/2019_Soundbar_Firmware_Upgrade_Instruction_SAT-HKA19WWC_1008.0.pdf

What gives?

Re: HW-Q90R unable setup wifi

aashay2035 — Fri, 01 May 2020 00:48:16 GMT

Same issue here I got the Samsung Q90R sound bar and I can't adjust the sound profile at all. And it is not connecting to smarthings

Re: HW-Q90R unable setup wifi

toretorden — Fri, 01 May 2020 07:34:21 GMT

For myself, I eventually figured out the problem.

When re-adding the soundbar in smartthings, I got a prompt saying the device was already registered. I hadn't reset it, so that made sense. Smartthings app seemed to suggest resetting it for me so it could be added anew. Great! That's when I started getting stuck at 99%.

As part of the troubleshooting step, I did want to do a proper reset of the soundbar, but couldn't figure out how. I read the manual in two languages, looked through Samsung support pages, spent a lot of time.. only to FINALLY find the answer in a user post.

Which was (for the hw-q96r): While soundbar is on, press settings button (cogwheel) on remote, then press and hold again for at least 10 sec. You'll get a message and the soundbar powers off. Reset complete!

I suspect you need to press and hold setting button as there's something in the display, so perhaps pressing volume (mute) and then holding settings button also works.

Extremely annoying that information like this is so hard to find or even non-existent in Samsung's own documentation.

Re: HW-Q90R unable setup wifi

Easton4 — Sun, 14 Jun 2020 03:48:24 GMT

Did you ever figure this out? Im having the same issue 😞

Re: HW-Q90R unable setup wifi

Matthewwtaylor — Sun, 14 Jun 2020 07:11:09 GMT

Yes I did, I had to conduct a hard reset which was found on another post somewhere, but not.for this version bar. If find will post it.

Re: HW-Q90R unable setup wifi

aashay2035 — Sun, 14 Jun 2020 14:03:56 GMT

I reset the bar, I think I removed it from smart things and held some buttons to reset it. Then it worked somehow after essentially doing the settup again.

Re: HW-Q90R unable setup wifi

Easton4 — Sun, 14 Jun 2020 14:55:31 GMT

Could you tell my what buttons by chance please? This is so frustrating

Re: HW-Q90R unable setup wifi

aashay2035 — Sun, 14 Jun 2020 15:00:55 GMT

I think it was power with the + or - button. The manual can help too.

Re: HW-Q90R unable setup wifi

Ericb1987 — Thu, 18 Jun 2020 19:01:32 GMT

Try this..worked for me. On smart things app go to "directly connected devices" and likely your soundbar is there.. select it and unpair..then select delete device.

Then go back and try add the device as before and you should get passed the 39%!

Worked for me.

Re: HW-Q90R unable setup wifi

Piusmon — Thu, 03 Sep 2020 16:30:26 GMT

That fixed mine. The funny part is that the Samsung care doesn’t know this information. Thank You Brother.

Re: HW-Q90R unable setup wifi

DerKimch — Wed, 30 Sep 2020 21:34:47 GMT

I found a rather dirty solution for my HW-N950, which stopped at 99%. In the wlan-router I found device with an ip address totally different from my usual local Networkaddresses. The Mac-ID was the one for the soundbar. I then defined in the DHCP part of the router a suitable IP4 address for that mac. Et Voila - the soundbar now has a local ip address and can phone home.

I guess that it is working now in network mode instead of adhoc.

Re: HW-Q90R unable setup wifi

strat10 — Thu, 22 Oct 2020 21:50:02 GMT

Make sure your soundbar is connected to your phone via bluetooth before adding it to Smarter things app

Re: Re: HW-Q90R unable setup wifi

Duncs — Tue, 03 Nov 2020 19:05:48 GMT

had same issue for weeks not connecting to WiFi, tried what you did,and immediately connected, thanks 👍.

Re: HW-Q90R unable setup wifi

perttus — Sun, 24 Jan 2021 14:40:37 GMT

I had exactly the same issue and I finally managed to connect the Soundbar with SmartThings Android app by manually adding Microphone permissions for the app. I didn't prompt it at all, only Location was allowed before.

Re: Re: HW-Q90R unable setup wifi

richardlufc — Sat, 27 Feb 2021 12:39:40 GMT

well done 👍 it also works on the q90r it was doing me brain in till I read this post thanks

Re: HW-Q90R unable setup wifi

Algernop — Fri, 27 Aug 2021 18:58:38 GMT

Were is this is this option to view directly connected devices? can't find it anywhere.