topic Re: HW-ms650 soundbar cuts out at loud noise in Audio & Video

HW-ms650 soundbar cuts out at loud noise

Mrbishman — Sat, 21 Mar 2020 15:09:36 GMT

Hi guys

I purchased a Samsung HW-MS650 soundbar yesterday, and am instantly having issues with the sound.

It is connected via HDMI to a Sharp TV. There are no issues when the volume isn't too loud, but when I'm watching a film and there is a loud scene, such as an explosion, the LED displays "PRT" and then the soundbar powers off. Turning it back on fixes the issue until the next loud noise when it happens again.

Had anyone come across this before?

Thanks

Re: HW-ms650 soundbar cuts out at loud noise

KacaFiu — Sat, 28 Mar 2020 18:12:51 GMT

Hi, I have the same problem. But it is new situation for me. After approx 15 minutes of loud music, the soundbar turnes-off. I always listened loud music and the soundbar has never turned-off automatically. I hope somebody will explain us how to solve this isuue. Maybe it is somethig what came with new Software update. I do not know:-(

Re: HW-ms650 soundbar cuts out at loud noise

pdrognzlz — Wed, 13 May 2020 22:04:02 GMT

Same problem with HW-Q70R after update to latest firmware.

Re: HW-ms650 soundbar cuts out at loud noise

Sergiocv — Sun, 24 May 2020 14:42:52 GMT

I have the exact same problem. Also, after listening to loud music for a while, the soundbar starts making funny noises and then automatically shuts off.

Let's see if Samsung decides to reply or ignore us.

Re: HW-ms650 soundbar cuts out at loud noise

Olivier75009 — Fri, 29 May 2020 09:49:12 GMT

Same problem with HW-Q90R after the last firmware update. However, the soundbar can play via blutooth, optical. Not on ARC (D.IN->PRT->shutoff)

Re: HW-ms650 soundbar cuts out at loud noise

Sergiocv — Fri, 29 May 2020 11:38:31 GMT

@Olivier75009 wrote:

Same problem with HW-Q90R after the last firmware update. However, the soundbar can play via blutooth, optical. Not on ARC (D.IN->PRT->shutoff)

So, it seems that ithas to do with the latest update. Is there a way to go back to the previous one?

Re: HW-ms650 soundbar cuts out at loud noise

Olivier75009 — Fri, 29 May 2020 11:43:31 GMT

@Sergiocv don't know. I read on this forum somebody tried out via usb without succeeded.

By the way, I'm looking for someone who could share the previous FW file (EU version 1007.9 I believe).

Re: HW-ms650 soundbar cuts out at loud noise

PierreFr14 — Tue, 06 Oct 2020 17:24:56 GMT

Hi, i got the same problem. My soundbar is brand new. Please Samsung, help us.

Re: HW-ms650 soundbar cuts out at loud noise

Sergiocv — Wed, 07 Oct 2020 09:02:48 GMT

Returnt it and get a refund, then buy a different one (Denon). That's what I did and now I'm happier than ever

Re: HW-ms650 soundbar cuts out at loud noise

samrparks — Thu, 05 Nov 2020 23:02:11 GMT

any update or fix to this?