topic Re: ATMOS Netflix on HW-Q70R and QE65Q90RAT in Audio & Video

ATMOS Netflix on HW-Q70R and QE65Q90RAT

webiflex — Mon, 11 May 2020 17:49:55 GMT

Set up

QE65Q90RAT TV with HW-Q70R soundbar using HDMI connection.

Problem

Netflix app allows dolby ATMOS and works correctly through soundbar but for some reason ATMOS dissapears after a week and we have not changed anything in Netflix or TV settings. This is resolved with a TV reset but keeps happening.

Any suggestions / help please

Re: ATMOS Netflix on HW-Q70R and QE65Q90RAT

CarlH — Tue, 12 May 2020 10:30:43 GMT

Hi, @webiflex. Can you tell me which software version you're TV is running? This can be found in Settings > Support > About this TV > Software information. Also, IS the Soundbar up to date too? You can check this using the SmartThings app on your phone.

Re: ATMOS Netflix on HW-Q70R and QE65Q90RAT

webiflex — Tue, 12 May 2020 18:56:38 GMT

Hi Carl

Details are :

Soundbar shows Plugin Version 2.2.65

Tv software version T-MSMDEUC-1356.2 , B6970101/070204,BT- S