topic Re: HW-Q70R connection problem to wifi and Smarthings in Audio & Video

HW-Q70R connection problem to wifi and Smarthings

JohnS1963 — Mon, 30 Mar 2020 14:09:29 GMT

I've recently had to change my router and set it up to use the same SSID and password as the old router. Everything has re-connected just fine except the soundbar. For love nor money I can't get Smarthings to recognise the soundbar. Likewise, it's not a device that my router can currently see, at least I think that's the case, there is an un-named device on the network and the router does see my Samsung Q90 TV.

Can someone please take me through the troubleshooting?

Thanks in advance.

Re: HW-Q70R connection problem to wifi and Smarthings

_stephen-685 — Tue, 05 May 2020 06:16:53 GMT

I have the exact same problem. Unit is only a few weeks old.

Did you manage to find a solution?

Regards

Re: HW-Q70R connection problem to wifi and Smarthings

JohnS1963 — Tue, 05 May 2020 10:04:30 GMT

Yes, remove the entry from "Smarthings" <cough> that doesn't work, and search for the soundbar again.

Re: HW-Q70R connection problem to wifi and Smarthings

Kratos82 — Thu, 30 Jul 2020 14:35:41 GMT

Have the same problem.

Previously working then something happened, I've removed the soundbar many times but it doesn't work, it stuck at 99%.

Tv has been add in the application without any problem.

Re: HW-Q70R connection problem to wifi and Smarthings

SFErino — Sun, 04 Oct 2020 07:29:14 GMT

Hi, I’ve got the same problem here. I recently changed the router. I could reconnect everything but the sound bar.

I tried to deleted at the SmartThings app, but i couldn’t, only hide it.

the I tried to find the sound bar again, but nothing. Got a error 05-201.

Phone and Tv (q9 2018) linked to the same wifi.

Any solution ?