topic Re: Q80r soundbar update display keeps blinking. in Audio & Video

Q80r soundbar update display keeps blinking.

Jimmy470 — Wed, 11 Mar 2020 04:04:30 GMT

My sound bar just went silent one day so I unplugged it from the wall and plugged it back in. Now when the soundbar turns on the update display just keeps blinking. I've try to download the update to usb and plug in but it doesn't do anything the forums and videos say. Help please.

Re: Q80r soundbar update display keeps blinking.

Javier1109 — Tue, 14 Apr 2020 23:02:24 GMT

Did your issue get resolved. Having same issue

Re: Q80r soundbar update display keeps blinking.

Jimmy470 — Wed, 15 Apr 2020 01:03:29 GMT

Nope. Still waiting on email. Suppose to send back to them to fix since there's nothing that works. I've literally tried everything. Wish they would just send me a new one and I can send this one back. Only had it for 2 months. Horrible time to have this issue while quarantined lol.

Re: Q80r soundbar update display keeps blinking.

Javier1109 — Wed, 15 Apr 2020 01:54:34 GMT

Having the same exact issue. Tried calling Samsung and no answer. Called during work hours. Called Geek Squad as well. They would've helped me but they shut down. I purchased it right before the Super Bowl so Samsung should help. Well within the warranty. I've tried everything except a usb update. But geek squad says that might not help as well. I'll keep you posted if I find a resolution. Im unplugging it over night and see what happens in the morning. But my sound bar was stuck on bye. Couldn't connect to it through SmartThings or WiFi. Good luck

Re: Q80r soundbar update display keeps blinking.

Jimmy470 — Wed, 15 Apr 2020 03:31:40 GMT

I'll keep you posted as well. Thanks for sharing.

Re: Q80r soundbar update display keeps blinking.

timanfaya — Mon, 20 Apr 2020 12:03:29 GMT

Did you get any further with your update?

I have the commonly reported "intermittent subwoofer connection" issue for which the recommendation is to update the subwoofer firmware from S0033.0.

The firmware of the bar is aready the latest version (1008.0), however when trying to trigger the update to the subwoofer nothing happens.

I've tried following Samsung's instructions to perform the USB update (extracting files to SAT-HKA19WWC\image on a USB, inserting after bar has been on for 3 mins) however nothing is shown on the soundbar display. I've tried both 1007.9 and 1008.0 firmware just in case there were region locked issues.

I am then unable to trigger the update to the subwoofer - pressing Down on the remote for 6 seconds while display is active does nothing.

SmartThings app is borderline useless and shows no updates available.

Running out of ideas and patience, any help appreciated!

Re: Q80r soundbar update display keeps blinking.

Jimmy470 — Mon, 20 Apr 2020 16:52:41 GMT

Nothing yet I have to send my sound bar off as of right now.

Re: Q80r soundbar update display keeps blinking.

Javier1109 — Mon, 20 Apr 2020 20:07:58 GMT

Same here... Chatted with a Samsung rep(through a chat,no one answers customer service phone number) and created a service ticket and just shipped my Soundbar and Sub to Samsung via UPS. Now I have a 75inch QLED with no soundbar for the time being.

Re: Q80r soundbar update display keeps blinking.

timanfaya — Tue, 21 Apr 2020 20:26:53 GMT

Were you able to upgrade the firmware OK? I'm weighing up returning and replacing or moving back to a hifi separates configuration where I never have to worry about wireless issues, which this unit seems to be plagued with.

Re: Q80r soundbar update display keeps blinking.

TrolidMe — Thu, 30 Apr 2020 14:25:15 GMT

Have you resolved your problem?

Re: Q80r soundbar update display keeps blinking.

timanfaya — Thu, 30 Apr 2020 14:49:22 GMT

Not in a satisfactory way, I returned the item for a refund.

Re: Q80r soundbar update display keeps blinking.

Jimmy470 — Thu, 30 Apr 2020 22:19:42 GMT

Nope! Sucks.

Re: Q80r soundbar update display keeps blinking.

Javier1109 — Fri, 01 May 2020 22:29:49 GMT

Update on my issue. Sent out my soundbar to warranty and was returned with a note stating "there is nothing wrong with my soundbar. I proceeded to set up my soundbar and tested it out. And nothing same issue. I disconnected everything and was about to send it back. Waited 2 days and had a open ticket to send it back. Before send it back I tried it one more time, this time not using the hdmi wire. I have Q90 75" Samsung LED TV. This tv has a HDMI one connect box. So I didn't use the HDMI and used Bluetooth. And it started working. Now I can only use the Bluetooth on the soundbar. Which is ok but it's recommended to use HDMI wire into the ARC input to achieve Dolby Atmos audio. Soundbar is so good you can't notice much difference but I want what I paid for and it's best performance. So I will keep the soundbar for the time being until the pandemic is over and I am able to speak to someone at Samsung. Now I don't know if it's the HDMI on the soundbar or HDMI on the one connect input on the tv. Either way I want Samsung to fix this. Q90 TV is a $3,500 tv and Q80 soundbar is $1,000. Way too expensive to have this problem and it's only 3 months old. Hope this is helpful