topic Re: HW-Q70R Soundbar Sound muted in Audio & Video

HW-Q70R Soundbar Sound muted

Helveticus99 — Sun, 22 Mar 2020 12:21:56 GMT

Hello

I have a Samsung HW-Q70R soundbar, which is connected by HDMI Arc to a Samsung Q85R TV .

After a certain time (mostly around 1h) the soundbar is suddenly muted, that means no audio from the TV is played. If I switch to the TV speakers and back to the soundbar it works again. The soundbar is not turned off, just no sound is played anymore.

How can this be resolved?

Re: HW-Q70R Soundbar Sound muted

CarlH — Sun, 22 Mar 2020 15:12:04 GMT

Hi @Helveticus99. Is the software on your TV and soundbar up to date?

Re: HW-Q70R Soundbar Sound muted

Helveticus99 — Sun, 22 Mar 2020 17:01:45 GMT

Hi Carl

Thanks for your answer. How can I update the software on the TV and on the soundbar? Both are connected to the internet.

Re: HW-Q70R Soundbar Sound muted

CarlH — Sun, 22 Mar 2020 19:45:56 GMT

Press Settings on your remote and go to Support > Software Update > Update now for your TV. To update your soundbar, you can either do so by USB or using the SmartThings app on your phone. Let me know how you get on.

Re: HW-Q70R Soundbar Sound muted

Helveticus99 — Sun, 22 Mar 2020 19:56:26 GMT

Dear Carl

Thanks for the instructions. My TV was already up to date. My soundbar was not up to date. I have updated it now. I will report if the problem still appears next week.

In the meantime, usually I use my soundbar in adaptive sound or surround mode for TV and movies. Which one is the better one to use?

Re: HW-Q70R Soundbar Sound muted

CarlH — Sun, 22 Mar 2020 20:55:27 GMT

It's all down to personal preference really. I don't have a soundbar (I don't even have a TV!) so it depends on the connection you have and what you're watching.

Re: HW-Q70R Soundbar Sound muted

Helveticus99 — Sun, 22 Mar 2020 21:44:17 GMT

Hi Carl

I was wrong, there was no new update for the soundbar. The soundbar was up to date.

Should I perhaps reset the TV or the soundbar?

Re: HW-Q70R Soundbar Sound muted

CarlH — Mon, 23 Mar 2020 10:36:53 GMT

Morning @Helveticus99. Can you check if the issue persists when connecting with Bluetooth or optical cable (if you have one)?

Re: HW-Q70R Soundbar Sound muted

Helveticus99 — Mon, 23 Mar 2020 18:04:23 GMT

I can connect the soundbar by bluetooth (already paired). I will test it next time I have a longer TV session.

Do you think that the HDMI arc plug is broken? Will the soundbar also automatically start together with the TV when connected by Bluetooth or optical cable?

Re: HW-Q70R Soundbar Sound muted

Helveticus99 — Tue, 24 Mar 2020 16:54:59 GMT

I have tried now first with HDMI arc and after around 30min the same problem appeared again. Then I switched to Bluetooth and there was no problem at all. Do you know why?

By the way, in the beginning we did not have these issues. They appeared after around 1-2 month (we have the soundbar since beginning of the year).

Re: HW-Q70R Soundbar Sound muted

Helveticus99 — Fri, 27 Mar 2020 21:52:54 GMT

Do you have any suggestions? By the way, I tested it again and when connected by Bluetooth the problem does not appear. It only appears while connected by HDMI Arc.

Re: HW-Q70R Soundbar Sound muted

twice — Sun, 29 Mar 2020 11:50:25 GMT

I'm also experiencing a number of issues with the sound bar - similar issue via Arc no sound no being produced. The Smart Things app has been updated recently and I can't find any support for the sound bar. Whilst this may or may not be an issue for you - I made the mistake of resetting the sound bar Wi-fi and can't get the app to recognise the sound bar.

Re: HW-Q70R Soundbar Sound muted

Helveticus99 — Sat, 04 Apr 2020 16:27:02 GMT

Is there a solution to the problem? Using Bluetooth connection is stable but not for HDMI Arc. Perhaps the cable could be the problem but it is not cheap to replace, so I would not do it in first place. I could also reset Soundbar and TV but then settings are lost. I have also connected a cable TV receiver to TV and read that this could be the problem but the receiver works fine.

Re: HW-Q70R Soundbar Sound muted

PTLondon — Mon, 20 Apr 2020 08:15:08 GMT

I also have the same issue. Soundbar Q70R (bought a month ago) connected via HDMI and sound just stops.

I have to swith to TV speaker then back to sound bar. Sometimes several times.

Both TV and soundbar update with latest firmware/software.

Please advise.

Thanks

Re: HW-Q70R Soundbar Sound muted

Riky78 — Sat, 13 Jun 2020 20:19:37 GMT

I have the same problem.

tv and soundbar bought 4 days ago.

Re: HW-Q70R Soundbar Sound muted

Riky78 — Sat, 13 Jun 2020 20:22:19 GMT

samsung could answer the technical question?

Re: HW-Q70R Soundbar Sound muted

Albason — Sun, 10 Jan 2021 02:18:51 GMT

Hi, I have the same issue with HW-Q70R randomly going into mute but only started after I added a SWA 8500S rear speaker set?

Re: HW-Q70R Soundbar Sound muted

KQDung — Mon, 01 Feb 2021 23:54:45 GMT

I have the same issue with my Q70R going to mute after about 1 hour. Each time, I had to turn it off and then back on. Have anyone found out any solutions yet?

Re: HW-Q70R Soundbar Sound muted

Nbrew — Fri, 30 Apr 2021 02:20:00 GMT

I have the Q70t and am having the exact same problem. Every time a new episode begins on a streaming service, the sound is super muffled. If I turn off the soundbar and turn it back on the sound goes back to normal, but I don't think my virtual surround is working anymore. I bought a new HDMI cable and am hoping once I replace the one that came with the soundbar, it'll be better. Both my soundbar and TV are fully updated.