topic Re: HW-Q86R - Spotify Connect volume control issue in Audio & Video

HW-Q86R - Spotify Connect volume control issue

loozet — Sun, 15 Dec 2019 12:19:08 GMT

I am having a problem with the Spotify Connect functionality on the HW-Q86R soundbar. When I adjust the volume from the Spotify device (mobile, PC etc.) the volume immediately goes to extremely loud (up to 45 on the souldbar's volume level). As a result, I can only use the remote to control the volume.

Any one else that is experiencing this? This must be a bug, but is there any solution to fix this?

Re: HW-Q86R - Spotify Connect volume control issue

dts71 — Wed, 01 Jan 2020 10:08:03 GMT

Yes this is terrible, I just installed the soundbar and now I tested Spotify. My two babies was devastated by the very high volume and I desperately tried to lower the volume from my iPhone.

Re: HW-Q86R - Spotify Connect volume control issue

lubb1 — Fri, 10 Jan 2020 10:00:58 GMT

I'm having the same issue as well. Scared the ***** out of my dog.

Re: HW-Q86R - Spotify Connect volume control issue

MrTest — Fri, 10 Jan 2020 13:01:11 GMT

Just to chime in that I have experienced this also. Haven't had it everytime but not comptetely tested out the conditions underwhich it happens.

When I tried it the first time my good wife was asleep on the sofa and I have never seen her wake up so fast and literally jump out the seat.

Re: HW-Q86R - Spotify Connect volume control issue

Tord — Sun, 02 Feb 2020 20:54:04 GMT

Same issue on the HW-Q90R.

Re: HW-Q86R - Spotify Connect volume control issue

mk13139 — Wed, 05 Feb 2020 08:34:30 GMT

Same issue with Samsung HW-MS550 and HW-MS650..

@Samsung when is this going to be solved?

Re: HW-Q86R - Spotify Connect volume control issue

Rick1304 — Wed, 01 Apr 2020 20:23:04 GMT

Received my HW-Q80 today, and volume 50 is very loud!!! Same experience over here!

Re: HW-Q86R - Spotify Connect volume control issue

TeeJay55 — Sun, 16 Aug 2020 13:55:13 GMT

Yes... same thing with brandnew HW-Q80R soundbar.

When switching source from TV (volume level roundabout 10) to Wifi - Spotify connect, the volume jumps to over 40! My neighbors don't really like that.

Re: HW-Q86R - Spotify Connect volume control issue

QuadMan75 — Tue, 01 Sep 2020 21:51:43 GMT

Same problem with brand new HW-Q80R as well... Samsung has not resolved it after 9 months? Going to return it if it is not resolved very soon.

Re: HW-Q86R - Spotify Connect volume control issue

Qliver — Tue, 20 Jul 2021 11:57:48 GMT

This hasn't occured for some time on my phone, anyone else still having issues? I am not sure if I did anything, it just started working some day.

I am unfortunately still hesitant to use the volume rocker on the phone, still traumatized by the days when it kept jumping to 45 and scaring the whole household...