topic Re: HW-Q70R + HW-Q70R sync issue in Audio & Video

HW-Q70R + HW-Q70R sync issue

DavidinScotland — Sun, 17 Nov 2019 11:01:19 GMT

I've just bought the SAMSUNG QE55Q90R television + HW-Q70R sound bar and getting terrible lip sync delay on some tv channels. If i listen to the tv through its own speakers there is no problem, but once I switch on the soundbar there is a terrible lip sync issue. Does anyone know how to resolve this please?

Re: HW-Q70R + HW-Q70R sync issue

AndrewL — Sun, 17 Nov 2019 14:48:10 GMT

@DavidinScotland: Do you have the soundbar connected via HDMI ARC? If so, can you try an alternate connection method to see if you notice an improvement? Also, if you have any external cable/satellite boxes connected, please can you remove any connections to see if the issue still occurs?

Re: HW-Q70R + HW-Q70R sync issue

DavidinScotland — Sun, 17 Nov 2019 15:21:09 GMT

It's connected via HDMI using ARC port on box.

In the TV Sound Expert settings i have the Digital audio output format set to Dobly Digital and there is a lip sync problem, but if i change the setting to PCM the lip sync disappears but i lose the better sound.

The lip sync problem only happens on some channels i.e. BBC1 so may be an issue with channels transmitted in DD and the soundbar is not handling it properly. I have read other people commenting on this and it seems to be a known problem with this and other Samsung Soundbars not handling Dolby Digital outputs well.

Re: HW-Q70R + HW-Q70R sync issue

ChrisDaws72 — Wed, 27 Nov 2019 15:37:01 GMT

Having precisely the same issues mate. Very annoying and a total lack of solution forthcoming. Samsung Live Chat suggested returning and replacing with the retailer. What? To get the same product with the same problem? Very frustrating as the products are superb

Re: HW-Q70R + HW-Q70R sync issue

Matt_Q90R — Mon, 02 Dec 2019 10:06:58 GMT

Fully agreed with this being a massive issue which Samsung need to sort out. I bought a Q90R 55" model which came with the Q70R soundbar also.

Very impressed with the product quality when everything is working, but it seems to have a lot of bugs and issues.

HDMI ARC is not working smoothly at all for me in terms of my TV even recognising that the soundbar (which is of course also Samsung...) is a soundbar and not a Receiver? When it does connect I get poor lip sync timing through my Virgin Media box.

Needs a fix urgently!

Re: HW-Q70R + HW-Q70R sync issue

Jimbo69 — Mon, 02 Dec 2019 21:59:50 GMT

Yep I've got the Q90R and HW-Q70R

Brilliant TV and soundbar except the lip sync issues!

Only occurs on Dolby transmissions on the Virgin V6 box but fine on Netflix, Prime and Freesat!

Re: HW-Q70R + HW-Q70R sync issue

dtefft620 — Wed, 11 Dec 2019 18:17:05 GMT

Same issue here.
I just bought the Q80R tv and the HW-Q70R soundbar and if I play apps built into the tv it seems close but if I use the Cable box, Nintendo Switch, or PS4 it lags horribly. I also have the devices and tv all set to dolby digital because I want to hear the sound I bought it for. Also I have set the sync on the tv and soundbar all the way down to zero and it's still way off. For instance playing call of duty on the PS4 when you shoot a gun you hear the sound of it a second later or so. It really makes the gaming experience horrible. The main reason I purchased this TV and soundbar setup was because of the great gaming reviews the TV has received.

Re: HW-Q70R + HW-Q70R sync issue

Hem3001 — Fri, 13 Dec 2019 18:06:33 GMT

I had the same issue with my 55 Q90R and the HW Q70r soundbar when connected via SkyQ. I tried pretty much everything and all the settings and then 'hey presto!' Turns out all I needed to do was to change my HDMI cable to the latest 2.1 version from my SkyQ box to the Samsung connect box and the lip sync issues have gone. Hope this helps and works for you?

Re: HW-Q70R + HW-Q70R sync issue

dtefft620 — Fri, 13 Dec 2019 18:25:11 GMT

Thanks for the help! I wonder if I should try replacing the arc cable from tv to soundbar (which i'm using the one that came with the soundbar) or all three coming into the tv from the devices also. That could get pricey.

Re: HW-Q70R + HW-Q70R sync issue

Hem3001 — Fri, 13 Dec 2019 18:34:28 GMT

They don't cost that much. I got mine here...

4K HDMI Cable 2M HDMI Lead-Snowkids Ultra High Speed 18Gbps HDMI 2.0 Cable 4K@60Hz Compatible Fire TV, 3D Support, Ethernet Function, Video 4K UHD 2160p, HD 1080p, 3D - Xbox PlayStation PS3 PS4 PC ect https://www.amazon.co.uk/dp/B07GYS426K/ref=cm_sw_r_cp_apa_i_5K98DbJ8VZ803

Re: HW-Q70R + HW-Q70R sync issue

dtefft620 — Fri, 13 Dec 2019 18:40:33 GMT

Those appear to be 2.0 cables though and actually are the ones I'm currently using.

Re: HW-Q70R + HW-Q70R sync issue

DavidinScotland — Fri, 13 Dec 2019 19:40:57 GMT

Thanks for that information. Can you please tell me where you bought your 2.1 cable and perhaps a link to the site?

Re: HW-Q70R + HW-Q70R sync issue

Hem3001 — Fri, 13 Dec 2019 19:50:26 GMT

Oh, that's strange? I actually bought the black 2.1 cables from the same seller for £5.79? I've just checked and it seems the seller doesn't have any now? Sorry guys!

Re: HW-Q70R + HW-Q70R sync issue

dtefft620 — Fri, 13 Dec 2019 19:52:32 GMT

But just changing the cables made the audio and video come into sync? And are you in Dolby digital or pcm? Mine works fine on pcm but I’m trying to get Dolby digital to be in sync

Re: HW-Q70R + HW-Q70R sync issue

DavidinScotland — Fri, 13 Dec 2019 19:52:34 GMT

Can you tell me the make model and seller so i can try and source somewhere else?

Thanks

Re: HW-Q70R + HW-Q70R sync issue

Hem3001 — Sat, 14 Dec 2019 09:00:30 GMT

Yes, that's all I did and the sound is on Dolby Digital and not pcm

Re: HW-Q70R + HW-Q70R sync issue

Hem3001 — Sat, 14 Dec 2019 09:01:53 GMT

Re: HW-Q70R + HW-Q70R sync issue

Hem3001 — Sat, 14 Dec 2019 09:06:57 GMT

It's still on amazon here...

Ex-Pro 8K HDMI, Certificated HDMI 2.1, ULtra High Speed 48Gbps Lead, 7680P 8K@60Hz UHD HD HDTV 3D, HDCP 2.2, 4:4:4 HDR, eARC Compatible - 28awg Silver 2m https://www.amazon.co.uk/dp/B07XJ2S9M4/ref=cm_sw_r_cp_apa_i_Pxk9DbNCDYT3S

Re: HW-Q70R + HW-Q70R sync issue

Matt_Q90R — Sat, 14 Dec 2019 09:31:56 GMT

So you found that the cables alone improved things? I bought two Amazon Basics HDMI cables on the back of something I read about them all being essentially the same (as it's a digital not analog cable) - do you guys agree/disagree with that?

The ones I bought now show as being HDMI 2.0 on the Amazon site, I am going to swap the cable from the One Connect to the Soundbar and from the Virgin to the One Connect today and see if I get any improvement...

Re: HW-Q70R + HW-Q70R sync issue

Hem3001 — Sat, 14 Dec 2019 09:48:05 GMT

It worked for me guys, that's all I can say. As it made such a difference to my set up, I have ordered another 2.1 cable to connect from my connect box to the soundbar.