topic Re: Samsung R1 can’t connect to wifi! in Audio & Video

Samsung R1 can’t connect to wifi!

mitbrille — Fri, 03 Jan 2020 12:42:04 GMT

Hi there.

My Samsung R1 can’t detect or connect to wifi.

My router, BT Smarthub 6 is working fine. Using 2.4 GHz wireless connection only at the moment.

I have downloaded Multiroom app. I try to set up the speaker and app says ‘Found your speaker’. After entering the password it is unable to connect.

Important note, the "Wi-fi" what you can see on the screen is not my wireless connection.

Multiroom App is giving me another option to set up the speaker.

After connecting to the speaker's wireless network and returning to the app, I can not click on continue.

Summary: Bluetooth is working. App is able to find speaker. Can not set up wireless connection.

There is no problem with my router. My phone is working just fine. Router, speaker, my phone they are all in the same room.

My phone: iPhone - iOS 13.3

Multiroom App - Version 4132

Other Samsung Smart Speaker 360 owners had similar issues and found out the only solution was using an older iOS version for setting up Wireless connection.

Multiroom app has been updated over one year. If that's the case, let me know what are my options to group two Samsung WAM1500/XU R1 speakers. As far as I can see it is only possible via your Multiroom app which is not working.

Any help is much appreciated.

It is not the name of my wireless network.

Re: Samsung R1 can’t connect to wifi!

CarloL — Mon, 30 Dec 2019 15:15:11 GMT

Hey @mitbrille! Are you still having issues with this? It would be best getting in touch with the SmartThings support to get this sorted.

Re: Samsung R1 can’t connect to wifi!

mitbrille — Mon, 30 Dec 2019 17:11:44 GMT

Hi CarloL,

Thanks for your reply.

I have emailed the SmartThings support team.

Hopefully, they know how to deal with the issue.

Many thanks.

Re: Samsung R1 can’t connect to wifi!

AntS — Fri, 03 Jan 2020 12:54:10 GMT

@mitbrille , I edited that network password from that last screenshot... just in case.

Also, for R1 speakers and the Multiroom app it'd be the Audio/Visual team rather than SmartThings you'd need to get in touch with (email: https://www.samsung.com/uk/support/email-technical-question/ ; Live Chat: https://www.samsung.com/uk/support/livechat/) . Hopefully, the SmartThings team directed you towards the right peeps though.

And let us know how you get on!

Re: Samsung R1 can’t connect to wifi!

mitbrille — Fri, 03 Jan 2020 13:05:14 GMT

AntS, the other moderator has directed me to the wrong direction. I am perfectly aware of that. Thank you.

Samsung Support walked me through the manual that I have done already.

The only question remains open. Is the Multiroom app working? Still supported?

Re: Samsung R1 can’t connect to wifi!

Maraguiro — Sat, 04 Jan 2020 21:24:14 GMT

Hi dude:

quick question, at the end did you succed with the wifi configuration? In that case, which procedure did you follow?

thanks

Re: Samsung R1 can’t connect to wifi!

mitbrille — Sat, 04 Jan 2020 21:36:02 GMT

Maraguiro, there is no working solution as of yet.

Samsung Support has not been able to help.

They have not answered the question regarding their app.

Very poor customer service.

Re: Samsung R1 can’t connect to wifi!

Moosy_Research — Sun, 05 Jan 2020 08:04:52 GMT

Your speaker can see the Wireless Access Point (SSID) but has an issue with the authentication.

Please try the following to pinpoint the issue:

Authentication: Temporarly remove the password from your SSID (Access Point) and try to setup the speaker to determine if your issues is related to authentication protocol.

MAC address: Most routers/access points have an option to only allow certain MAC addresses. If this is turned on, connection from your speaker (with an unknown MAC address) is refused and you would have the same result.

Try to disable MAC address filtering on your router (if turned on)

wkr

Moosy

Re: Samsung R1 can’t connect to wifi!

Jabel — Tue, 14 Jan 2020 06:40:12 GMT

I'm having the same issue. Did you find a solution?

Re: Samsung R1 can’t connect to wifi!

mitbrille — Wed, 15 Jan 2020 18:52:18 GMT

Sorry for the late reply.

Yes, I have found a solution. The only solution that others had suggested on other forums.

I have bought an iPad with iOS 9.xx. It worked.

Now I am able to group the two speakers, using them on Wifi and many other features.

Samsung has not taken the issue on board.

Sorry to say but there is no other solution as of yet.

Good luck to all owners who are affected.

Re: Samsung R1 can’t connect to wifi!

Hans_Peeters — Mon, 20 Jan 2020 19:50:58 GMT

Really terible I have the same issue, just spoke someone of support US he said there will be a resolution next month. But he also told me to contact apple for support.... And my local samsung support. I have a feeling that samsung is not really searching for a solution...

Re: Samsung R1 can’t connect to wifi!

Lilkansastar — Mon, 27 Jan 2020 02:04:05 GMT

Funny... mine stopped working yesterday and refuse to give me the ability to connect to my WiFi. It doesn't find Samsung wireless audioxxxx

i called and was told my speakers were broken and I needed to take them for repair with no guarantee they would work again.

whats up, Samsung?? How about updating your app? I spent a lot of money on these speakers. R1 and R5.

Re: Samsung R1 can’t connect to wifi!

Dunc23 — Sat, 01 Feb 2020 19:30:10 GMT

I am having the excactly same issue. Has anyone found a resolution? What an error- I should have bought a Sonos.

Re: Samsung R1 can’t connect to wifi!

Lilkansastar — Sun, 02 Feb 2020 15:28:17 GMT

Well, it's their app. They won't tell you. But, the updated their app and it no longer registered on my iPad Pro or my X-ray phone. So, I found my old iPad and loaded the app and it all started working again! They tried to tell me my speakers were broken and to take for repair. Ha! It's their app that's broken.

Re: Samsung R1 can’t connect to wifi!

Lilkansastar — Sun, 02 Feb 2020 15:29:03 GMT

XR iPhone. Ooopps

Re: Samsung R1 can’t connect to wifi!

Jaspervk — Wed, 12 Feb 2020 10:18:42 GMT

Same here, been trying endlessly to reconnect, this is extremely annoying and is definitely not encouraging me to go for a Samsung product next time. Could this please be fixed ASAP?

Re: Samsung R1 can’t connect to wifi!

mitbrille — Wed, 12 Feb 2020 12:21:41 GMT

I have read on forums people complaining since last year. Do not think this issue is going to be fixed anytime soon.

Your only solution as of now is to purchase an iPhone or iPad with iOS 9.xxx and set up your speaker(s).

The issue is software related.

Best of luck.

Re: Samsung R1 can’t connect to wifi!

DAB66 — Mon, 24 Feb 2020 20:07:46 GMT

I had to use an older iPad to connect my speakers as well. Does anyone have an update or heard when the Multi-room app will be updated? I have had an issue with trying to reconnect my app to Amazon Music and no one seems to be able to help. I have tried Samsung and they send me to Amazon, then Amazon sends me back to Samsung. Seems to me that there is a disconnect and surely I can't be the only one experience it.

Re: Samsung R1 can’t connect to wifi!

Chrisc77 — Sun, 01 Mar 2020 20:02:36 GMT

I have had the same problem for the last month or so, with two out of three R1s having lost connection and unable to setup again on up to date iOS devices.

Time to bring my old iPhone 4 out of the drawer?

Re: Samsung R1 can’t connect to wifi!

WAM1500 — Fri, 20 Mar 2020 10:30:34 GMT

Received the same response when I contacted them. Never will consider Samsung again-the worse with Customer Support.