topic Re: Audio lag on HW-Q70R in Audio & Video

Audio lag on HW-Q70R

Bentzi — Mon, 16 Sep 2019 10:53:58 GMT

I just bought a Q80R tv and a Q70R soundbar and I'm having audio lag issues with external devices when using any sort of surround options.

All my devices are connected to the 'one connect' box (PS4 Pro, Nintendo Switch, set top box) and the soundbar is connected to the HDMI ARC port.
Setting the PS4 and cable box to Dolby Digital creates an audio lag that is very noticeable. Watching Netflix through the TV has no issues.
The sync settings on both the TV and soundbar were already set to 0 so I can't even adjust it through there.

If I connect the PS4 directly to the soundbar then it works fine but the TV doesn't recognize the device and doesn't optimize it to gaming mode automatically (also since there's only one input on the soundbar it leaves the other devices with the same problem.

This is very dissapointing, I spent quite a bit of money on this setup and it's ridiculous that such an issue occurs as this is the whole point of the products.

Re: Audio lag on HW-Q70R

Guyhatling — Mon, 28 Oct 2019 21:05:37 GMT

I have the same problem. Also have an issue when the sky q is connected directly to the sound bar with a blank screen! How ever the lipsync issue goes but having to reset the sky q box every sjmgle day connected this way is terrible!!

Re: Audio lag on HW-Q70R

JohnS1963 — Mon, 25 Nov 2019 14:17:12 GMT

A 'me too' post.

I've just purchased the Q90R TV in 55" plus the HW-Q70R soundbar and subwoofer. Had all sorts of issues getting the soundbar recognised by the SmartThings app, but now it is, and updated with the latest firmware (1007.9 126R), I find that the lip sync is a LOT better.

Strangely the lip sync issues were with Freeview HD content from my TalkTalk Freeview box played out over the HDMI ARC cable. For some odd reason SD channels are okay. Even HD channels are okay when the audio is from the TV's own spreakers. Lastly, FreeSat from the one connect box tuner was fine irrespective of where or how it was played out to the sound bar.

So maybe see what firmware you're running and update by way of the SmartThings app?

Re: Audio lag on HW-Q70R

JohnS1963 — Wed, 27 Nov 2019 11:17:23 GMT

Sorry, spoke too soon :'(

Lip sync now fades in and out, also on SD channels. have yet to perform the test using the TV's own speakers Vs HW-Q70R.

So yes, we still need a fix from Samsung please.

Re: Audio lag on HW-Q70R

ChrisDaws72 — Wed, 27 Nov 2019 15:11:34 GMT

I have exactly the same issue. Spoke with Samsung via chat and all they suggested was to return the Q70R to the retailer to replace it. Replace it for something with exactly the same problem??

Re: Audio lag on HW-Q70R

JohnS1963 — Wed, 27 Nov 2019 16:14:06 GMT

I did exactly the same and got the same response about returning my unit. So I'm on the replacement unit and still have the same issue.

So that's not a solution either!

So, Samsung, we still need a fix and not a kludge.

Re: Audio lag on HW-Q70R

ChrisDaws72 — Wed, 27 Nov 2019 16:21:19 GMT

Precisely John. Even a luddite such as me would know that there would be no difference between a brand new unit and one which is 2 weeks old. Especially given the fact that it is clearly not a hardware issue! Glad I didn't waste my time and fuel driving on a wild goose chase. I find the situation disgusting that a product is supplied which is clearly not fit for purpose

Re: Audio lag on HW-Q70R

Matt_Q90R — Mon, 02 Dec 2019 11:09:00 GMT

Keeping this alive by posting a me too here as well!

Q90R 55" and Q70R soundbar set up over the weekend - significant (on going) issues getting the TV to recognise ARC/that the soundbar is a soundbar and not a "Receiver", and when I can get it working severe lip sync problems....

Re: Audio lag on HW-Q70R

Jorrian1990 — Tue, 03 Dec 2019 00:32:47 GMT

A ‘me too post’ here too!

I’ve an Q950R and Q90R soundbar with the same problem with my ps4 pro. If any one has the solution, please tell me! A big problem! Normaly I’ve everything from samsung, but i’m thinking about to buy another brand for tv and soundbar.

Re: Audio lag on HW-Q70R

aahollandpark — Tue, 03 Dec 2019 11:22:55 GMT

Same here! Q60 TV and Q70 Soundbar and the audio lag is most evident on Freeview HD channels. I guess we have to just sit it out until a software update comes through. I wonder if there's a similar issue with other models of the soundbar. I will get in touch with support in the meantime and see if they have another solution.

Re: Audio lag on HW-Q70R

JohnS1963 — Tue, 03 Dec 2019 13:53:04 GMT

Is there a way of flagging these posts to Samsung to alert them to the fact that the audio lag is truly appalling?

I've not found a solution as yet. I get the same issues irrespective of the connection to the soundbar, BT, WiFI & HDMI ARC all suffer. The source seems to matter little too. I have a TalkTalk Youview box and have the TV setup to access Freesat. Both HD (and possibly SD too, need to watch some more to confirm) suffer when ported out through the soundbar. Played via the TV's own internal speakers and there's no lag. So it is the soundbar.

Re: Audio lag on HW-Q70R

ChrisDaws72 — Tue, 03 Dec 2019 14:05:30 GMT

The fact that there is such a thread should, theoretically flag it with those at Samsung? I find myself going around in circles with Samsung on this. I have phoned them, engaged via Livechat and messaged through Twitter with no success. The most technical interaction was with someone at Samsung, claiming to be an AV Specialist - aye, and I'm Cristiano Ronaldo. After asking me to reboot the Q70R - which did nothing to resolve matters, as it didn't the previous 11 times I have done this, she then asked me to check the software version - it's the latest version so makes no difference. I was then told to take it back to the retailer and exchange it. Sure, I'll swap it for the same product that will have precisely the same problem as it is not a hardware issue!! Possibly the most frustrating customer experience imaginable. The soundbar was sold as a bundle with the TV, so why isn't i fit for purpose? I am speaking with Currys as they are the retailer and they have been very helpful thus far. No solution as yet though

Re: Audio lag on HW-Q70R

AS2107 — Tue, 03 Dec 2019 14:14:01 GMT

Well it sure is getting them bad publicity. I was looking forward to buying a Samsung Soundbar but with all the issues being discussed regarding eARC, lip sync/audio lag etc I think I might just go in for a simple Dolby 5.1 BOSE 700. I don't see any such problems there.

Re: Audio lag on HW-Q70R

ChrisDaws72 — Tue, 03 Dec 2019 14:29:14 GMT

My hope is that Currys do the right thing and offer a different sound bar of equivalent value. However, that it is at their discretion and it shouldn't be the case - The product in its current state is not fit for purpose!

Re: Audio lag on HW-Q70R

JohnS1963 — Tue, 03 Dec 2019 14:55:29 GMT

Hi all

I just been onto the EU Samsung Support Chat service and pointed them at this thread and related the fact that I'm on my second soundbar suffering from this issue. They have agreed to submit this bug to their technicians for a resolution. When asked how long this might take, the estimate was phrased in 'months'. So not great, but lets hope this now gets fixed!

Keep an eye out for firmware updates.

Re: Audio lag on HW-Q70R

kammyTT — Wed, 11 Dec 2019 12:38:22 GMT

same issue here with q90r tv and q70 soundbar which i bought just over a week ago frombought mine through john lewis but not sure there is point contacting them

Re: Audio lag on HW-Q70R

ChrisDaws72 — Wed, 11 Dec 2019 13:15:09 GMT

Outside of resetting the soundbar, trying different connections, Samsung offered no solution other than replacing the Q70R sound bar via the retailer. We all know that this isn't a solution. They also suggested speaking to the retailer - fobbed me off basically. I spoke with Currys and they couldn't have been more helpful. I am now the proud owner of a Bose Soundbar 500 which works like a dream. Thanks for nothing Samsung

Re: Audio lag on HW-Q70R

dtefft620 — Wed, 11 Dec 2019 18:20:06 GMT

Same here!
I just bought the Q80R tv and the HW-Q70R soundbar and if I play apps built into the tv it seems close but if I use the Cable box, Nintendo Switch, or PS4 it lags horribly. I also have the devices and tv all set to dolby digital because I want to hear the sound I bought it for. Also I have set the sync on the tv and soundbar all the way down to zero and it's still way off. For instance playing call of duty on the PS4 when you shoot a gun you hear the sound of it a second later or so. It really makes the gaming experience horrible. The main reason I purchased this TV and soundbar setup was because of the great gaming reviews the TV has received.

Re: Audio lag on HW-Q70R

MrTest — Fri, 13 Dec 2019 08:56:29 GMT

Hey All, Wanted to share some of the conversation in another thread which may provide more information on this situation:

https://eu.community.samsung.com/t5/TV/Lip-sync-on-Q90R-with-5-1-input/td-p/1165111/highlight/false/page/11

To my mind there are 2 things (which is why I originally posted the same complaint as suggested here in the TV area):

QLED TV's appear to add a delay for audio passed down ARC HDMI
Audio routed directly to soundbar is better, however Dolby needs to be decoded (which takes time)

My workaround on the PS4 is direct audio from PS4 to soundbar through optical with setting primary audio to DTS.

Hope this helps

Re: Audio lag on HW-Q70R

dtefft620 — Fri, 13 Dec 2019 15:43:41 GMT

Thank you for your input. I completely understand I can hook my PS4 directly to the sound bars one HDMI input and it works fine. But the reason I purchased this TV / Soundbar combo is because I can use the HDMI arc to hook up the Soundbar with the best sound quality and hook my Cox Cablebox, PS4, and Nintendo Switch into the TVs 3 remaining HDMI inputs and the tv recognizes what they are and controls them. In fact it's exactly how the Q80R's manual says to hook everything up for the best quality. I purchased these items because I want the best quality. If they could add a negative sound delay or even a video delay adjustment I could get them in line. I guess it's just a huge disappointment purchasing such expensive "high quality" equipment and it doesn't work as Samsung says. I've spent some time with Samsung support and they said they have never heard of this problem although I did mention to look at their own sites posts as I see many people with this problem. Currently I am waiting to be called by a repairman they are suppose to be scheduling to come to my house to look at it. It's been two days and no call. I chose Samsung over an LG setup base on reviews and hopefully I don't regret my decision. I'll let you know if they ever show and if this gets resolved. For now I'm not even using it because the sound lags horribly and just kills the experience.