topic Re: Anynet/HDMI-CEC and ARC not working in Audio & Video

Anynet/HDMI-CEC and ARC not working

Motta33 — Thu, 26 Apr 2018 10:19:45 GMT

Hi there,

I have this problem for over a month now.

I have a Samsung TV model UE49MU8005 connected to a Pioneer Receiver model VSX-LX302. Everyhting is well connected, as far as i know, TV firmware is 1210.8.

Tv is connected through a recent HDMI cable (UHD, ARC, etc etc) from the ARC output of the receiver to the ARC input of the TV (HDMI 4). Anynet is on.

When I disconnect the cable and connect it again, it starts identifying the source on the TV and it always says "unknown source" so i have to manually configure the tv remote. After it detects my Receiver, turns it on and off ok, and finishes the connection. Everything seems ok. But the problem starts here:

- The sound does not come out through HDMI from the TV if I select an app from the hub. Neither it does if it's connected to the antenna of the tv.

- I have sound from the cable box and from a PC both connected to the receiver.

- The receiver has CEC on but it the sound is not there. When I disconnect the CEC on the receiver and connect it again, it starts searching for CEC devices but the answer is "no CEC device"! Although the TV is connected of course..

- Anynet stops working too, it doesn't control my receiver when this is happening.

- This bug goes on and off. It works sometimes, other times it doesn't. It seems that theres is some problem in the TV that disconnects automatically HDMI CEC, and then it just doesn't come back.

- I changed cables, update firmwares, disconnected everything and waited, then connected again, called Samsung support and they just don't seem to know what I'm talking about... The problem always persist.

Frankly, I'm considering returning the TV. It's new and for the price it should NEVER cause such hassle.

This is about something that should work perfectly and is not doing so. And it seems that everyone at Samsung knows the problem exists, they just don't know how to solve it... (according to the countless discussions about this topic, at least at the US community..).

Please help!

Regards

Re: Anynet/HDMI-CEC and ARC not working

Vargas007 — Thu, 26 Apr 2018 11:12:37 GMT

Hi,

Same issue than your with a Samsung TV UE65MU9005 connected to a Pioneer receiver VSX932

Anynet+ is working on and CEC is actived on the Pioneer receiver, and sometimes I cannot control the volume anymore, it disconnects and the TV does not recogize my Pioneer receiver anymore.

1 Solution is to unplug/plug the tv.

Otherwise I have been recommended disconnect anynet+ on the TV, thento configure the remote, will try it tonight

Re: Anynet/HDMI-CEC and ARC not working

Motta33 — Fri, 04 May 2018 07:55:16 GMT

Hi, thanks for feedback. As I said, this problem goes on and off with no apparent reason.

Sometimes ARC disconnects itself and then i very patiently setup everything again, disconnect and reconnect cables, also I setup only my receiver with no tv box, in order for the system to recognize it. Then later i setup the box with the remote.

Once, the TV even recognized the model of the receiver and asked me if i wanted to use it. When I said yes, then the reply was that it couldnt connect... and immediately in the sound options the receiver disappeared leaving only TV sound and optical.

Really its frustrating.

Re: Anynet/HDMI-CEC and ARC not working

john022662 — Fri, 27 Jul 2018 05:19:08 GMT

Hi Motta33,

This is a very similar problem I am having with a Samsung QLED 75" TV and an Onkyo Receiver. I've talked with Samsung Customer Support, worked messages with Samsung Technical Support, and today had a service technician to my house.

He called via phone what he called "Top Engineers and Technical Support" people withing Samsung and the final outcome that I was given.... "Samsung TV's, the ARC, and HDMI-CEC are not totally compatible with any non-Samsung system. To the best of our knowledge, there is not a Home Theater Receiver that our systems are totally compatble with. The problem you are having is well known but still not addressed and fixed by Samsung Engineering". The best advice we can give is to complain and in the mean time, install an Optical cable from the TV to the HT Receiver and forget about the ARC and HDMI-CEC capabilities until this is fixed. Or.... you could do the System Reboot evertime the problem occurs and have it work for a little while".

This is what we are dealing with using 2018 Samsung North America TV's.

I'm not happy.

Have you made any progress on your system?

Thanks,

John

Re: Anynet/HDMI-CEC and ARC not working

Edgie70 — Sun, 29 Jul 2018 19:02:48 GMT

Hi , similar problem here with my Amazon box , select the box in the menu and it turns on , I can go to access kodi and it then looses connection and comes up " plug in the device " etc .... I've turned off cec control in the Amazon box to see if it fixes it , I have tried new cables etc

Re: Anynet/HDMI-CEC and ARC not working

MatyasCZ — Mon, 20 Aug 2018 17:06:31 GMT

Hello. I have the same problem as you. So far I have not been able to remove it too.
I have the Samsung UE75MU8005 tv model connected to the Pioneer Receiver VSX-LX302.
Thank you Matthias p.s: perhaps it will be new firmware

Re: Anynet/HDMI-CEC and ARC not working

soulpeter — Thu, 06 Dec 2018 18:38:44 GMT

I have the same issue with my 2017 QE55Q8F and my NAD T757 Receiver with VM130 module to enable CEC/ARC and 4k. I've had a support case running with NAD for the past 8 months thinking the issue was with the receiver. But now we've exhaused all options there and confirmed that the NAD Receiver works as it should with LG and Sony TV's, but not with my Samsung Q8F that keeps dropping the HDMI-CEC connection intermittently. It can drop it after several hours or it can drop after just 15 minutes or after I've had it on mute, there's no logic behind it. And ARC does not work at all, never have. I have to run an optical cable to get any sound what so ever.

How can it be that Samsung still hasn't addressed this issue and fixed it? Surely they must be able to fix it with a firmware update. NAD has issued several firmware updates during these past months but nothing from Samsung...

I've had Samsung TVs for the past 13 years. But this will surely be my last one unless this problem is fixed.

Re: Anynet/HDMI-CEC and ARC not working

Triorbonk — Thu, 06 Dec 2018 16:52:00 GMT

I just bought the 82" QLED Samsung and the Pioneer VSX-LX103 receiver. The CEC seems to work but my problem is that there is no sound so I assume that HDMI ARC is not working properly. I have not resorted to using an optical cable yet as this will lower the advanced features I have paid so much for. I will update the post as I find solutions or more problems.

Re: Anynet/HDMI-CEC and ARC not working

john022662 — Fri, 07 Dec 2018 09:47:45 GMT

All,

I've still not solved this issue with my 75" QLED Samsung and Onkyo Receiver.

However, I do have a work around that cost me $95 and gives me all functionality that I need and all advanced sound options.

Essentially, I only use the TV as a monitor and do not use any streaming or tuner functions that need to come from the TV. By using a Roku for all streaming services and routing all incoming signals to the receiver, I get perfect sound and perfect picture. My DVR, tuner, streaming system, Blu-ray, and X-Box all go through the receiver and then to the TV. I configure all sound to either be from the TV speakers or the Receiver speakers and never try to get sound signals from the TV via ARC. I'm actually much happier since I gave up solving this issue and worked around it.

It would be great if Samsung could solve the issue as I would have to turn less things on, but somewhat given up that they care or are even working the issue.

Best of luck,

John

Re: Anynet/HDMI-CEC and ARC not working

paul1277 — Fri, 07 Dec 2018 10:53:32 GMT

@john022662 wrote:
All,

I've still not solved this issue with my 75" QLED Samsung and Onkyo Receiver.

However, I do have a work around that cost me $95 and gives me all functionality that I need and all advanced sound options.

Essentially, I only use the TV as a monitor and do not use any streaming or tuner functions that need to come from the TV. By using a Roku for all streaming services and routing all incoming signals to the receiver, I get perfect sound and perfect picture. My DVR, tuner, streaming system, Blu-ray, and X-Box all go through the receiver and then to the TV. I configure all sound to either be from the TV speakers or the Receiver speakers and never try to get sound signals from the TV via ARC. I'm actually much happier since I gave up solving this issue and worked around it.

It would be great if Samsung could solve the issue as I would have to turn less things on, but somewhat given up that they care or are even working the issue.

Best of luck,

John

It's not solved it's a work around. The TV should work as advertised not for you to buy additional kit to make it work. This seems a very rare issue so sounds like a fault with TV and if that is the case I do not think there will be any fix from Samsung apart from repair. Have you reported this to your retailer, and requested a fix?

Re: Anynet/HDMI-CEC and ARC not working

Triorbonk — Sat, 08 Dec 2018 03:06:46 GMT

Ok I got it working. Not exactly sure what made it work but the last few steps were to unplug the TV wait 30 seconds plug it back in and then plug in the hdmi cable in port 4 and setup the receiver like new. It has been working for 2 days now.

Re: Anynet/HDMI-CEC and ARC not working

MatyasCZ — Sun, 09 Dec 2018 15:44:10 GMT

Hi. You're right. This has been working for me for a long time, but I have to disconnect all the time and I have to reset the TV again. Then again all of them work for a while. And after that it is necessary to reset and disconnect and reconnect the cables. I have to repeat everything for a while.

This helped me on the samsung info line. But no one told me I would have to repeat it.

Re: Anynet/HDMI-CEC and ARC not working

Smithgt — Sat, 15 Dec 2018 22:54:24 GMT

I've just taken delivery of a QE55Q8DN and have this Anynet+ CNC issue where my amp won't turn on with the TV. Having seen this issue dates back to 2012 I won't hold my breath waiting for a fix.

Re: Anynet/HDMI-CEC and ARC not working

BUFree — Sun, 16 Dec 2018 15:57:44 GMT

Same issue. Have Qled 75 and onkyo and got it working by unplugging both. Worked for a day now it's not.

Re: Anynet/HDMI-CEC and ARC not working

john022662 — Sun, 16 Dec 2018 19:19:19 GMT

Hi Paul,

I have worked with Samsung Technical support many times with this issue. I also had a technician arranged by Samsung to come to my house and see if this could be fixed. While he was here, he talked with Engineers of Samsung and as he stated, "the highest level he could take this to". Bottom Line...

He could not fix it and told me that it is an issue with all Samsung Smart TVs and compatibility with Non-Samsung products in term of the ARC and CEC-HDMI. We could get it to work but the functionality only lasted 10 minutes to 1 day at the longest. I can get it to work every time by unplugging the TV and resetting everything up. Works like a dream for 10 minutes to 1 day.

The technician sent out by Samsung recommended to me that I take the TV back to Best Buy and purchase a Sony or any other good brand. He does not see this with any top TV brands other than Samsung.

You got any better ideas?

Thanks,

John

Re: Anynet/HDMI-CEC and ARC not working

Motta33 — Mon, 17 Dec 2018 11:34:21 GMT

Hi John,

I think that is unacceptable from Samsung!

My system is working for some time, I've connected the pc, blu-ray, TV box, to ports on the Samsung hub, and output them to the TV channel of the receiver. I know it's not the best sound wise nor image (because if the receiver's processor) but at least arc and cec work..

Good luck on that. But I'm shocked that a Samsung technician recommends other brands..!!!

Good holidays to all

Re: Anynet/HDMI-CEC and ARC not working

BUFree — Mon, 17 Dec 2018 19:36:44 GMT

Had technician come out today and pretty sure I knew more than him. I showed him how it wasn't working or showing how the receiver was not an option on audio. I then unplugged the TV for maybe 2 minutes plugged it back in and it showed up. He was in the phone with Samsung and they blamed Onkyo. I said nope it's a Samsung issue as others here have the same problem with different recievers so I got no where.

Re: Anynet/HDMI-CEC and ARC not working

BUFree — Tue, 18 Dec 2018 22:46:49 GMT

I may have figured how to deal with this. Still testing but I've been turning my TV off before my receiver and turning on reciever before tv and so far it has not dropped arc connection.

Re: Anynet/HDMI-CEC and ARC not working

Motta33 — Sun, 23 Dec 2018 13:21:43 GMT

Hey all,

I found a way to keep it working when ARC connection is lost: I disconnect the tv from the power outlet during the night and the next day I plug it back in. Apparently it resets the error and the receiver output works again with ARC...

I'm not sure it works with everyone, but at least it has been working for me.

Happy holidays

Re: Anynet/HDMI-CEC and ARC not working

Wohop — Sun, 30 Dec 2018 02:15:36 GMT

How has this test been going for you? Sounds like I have the exact problem. I have a Q65fn with onkyo receiver and the arc was working for 1 month before spontaneously stopping. Now the audio has no HDMI option on the tv for audio out. I’m going to try unplugging the tv tonight and then try to follow your tv then receiver then in reverse to start back up each time. Mine is a huge pain because my outlet for the tv is mounted on the wall behind the tv, which is mounted.