topic Re: Syncing issues with TV and Soundbar in Audio & Video

Syncing issues with TV and Soundbar

Steve851 — Wed, 16 Oct 2019 13:22:23 GMT

Hi, I had a 4 year old Samsung TV with a J-Series soundbar. It worked flawlessly and paired automatically via Sound Connect. I recently upgraded to a Q67R 65 inch TV and immediately had issues pairing and operating the soundbar. I have today been out and purchased a new HW-R550 soundbar. I have connected it via an optical cable and I also have the option to pair it via Bluetooth. I can get it to switch on with the TV fine either when it is set to BT or DiN but the thing will not switch off when I turn the TV off. I have to scramble around looking for the Soundbar remote to switch it off. The TV just cost me £1,300 and the new soundbar a further £300 and they seem to have worse connectivity than my 4 year old setup. Is there something I'm missing or has Samsung screwed something up here?? Please help me it's incredibly frustrating.

Re: Syncing issues with TV and Soundbar

CarlH — Wed, 16 Oct 2019 16:17:51 GMT

Hi @Steve851. Was your soundbar previously connected to a ARC HDMI port on the TV?

Re: Syncing issues with TV and Soundbar

Steve851 — Wed, 16 Oct 2019 16:20:36 GMT

Hi, no it's always only been Bluetooth or Optical connection. My old sound bar didn't have HDMI pass through.

Re: Syncing issues with TV and Soundbar

RpBP2 — Wed, 16 Oct 2019 17:04:42 GMT

Hi, I let you the Official manual of your bar, you can read in page 10 about connections and check all options of your bar while issue is investigate

http://downloadcenter.samsung.com/content/UM/201905/20190503102020087/HW-R550_ZF_FullManual_00_ENG_FRA_ITA_POR_SPA_190212.pdf

About auto power on and off I think will be with a HDMI connection to the bar as last person told you, and I do not remember if set some option is necessary too or not, I don't remember mine

Re: Syncing issues with TV and Soundbar

Steve851 — Wed, 16 Oct 2019 17:19:53 GMT

I've just read on page 23 that the sound bar auto powers off after 20 mins of inactivity. Just bizarre it doesn't turn on and off with the TV. Like i said in my original post my old one did with my old TV perfectly no issues.

Re: Syncing issues with TV and Soundbar

RpBP2 — Wed, 16 Oct 2019 17:30:56 GMT

Yes, I was checking info too before, our friend. Now I let you with specialist to try to found some advanced option or try something more. Each system is a different world.

Good luck and I will check this thread during the issue be present

Re: Syncing issues with TV and Soundbar

RpBP2 — Wed, 16 Oct 2019 17:37:15 GMT

Sorry, you have a "little issue about info" and not a faulty as malfunctions, it is different, all work correctly, only your bar do not start with TV as old one with new TV.

I have mine in HDMI ARC connected and it does not start automatically (1'5 years old), I do not check if my system has the auto on option in anyplace, for that reason we give you the manual to read all possiblities, it seem very complete

Re: Syncing issues with TV and Soundbar

Steve851 — Wed, 16 Oct 2019 17:42:29 GMT

That doesn't make any sense in any language, my old sound bar and old tv paired perfectly. Switched on together and off together in perfect harmony, the new TV and new Sound bar switch on fine but when I switch the TV off the sound bar remains on. Make sense now?

Re: Syncing issues with TV and Soundbar

RpBP2 — Wed, 16 Oct 2019 17:50:37 GMT

It makes sense that you want to give it, it is not my problem as I said other times, I do not know what and how it acts inside your devices, I hope someone tells you and not me.

Bye

Re: Syncing issues with TV and Soundbar

Steve851 — Wed, 16 Oct 2019 17:53:42 GMT

If you don't know what you're talking about then why even bother trying to help? Lol

hope other people find this conversation as funny as I do 😂😂😂

Re: Syncing issues with TV and Soundbar

RpBP2 — Wed, 16 Oct 2019 18:11:37 GMT

You are very...with last interventions figured out some things besides having an updated manual

As I see him ignorant of electronic matters, I don't spend more time with you, I'm going to the other side of the bar to continue with those more compressible and less intelligent, that irony is not for me and you lost an participative person for you, I usually be more direct as now, and I think I shouldn't use it like that with me or others becouse can ignorate as me since now,

Good luck

Re: Syncing issues with TV and Soundbar

Steve851 — Wed, 16 Oct 2019 18:17:31 GMT

😂😂😂 can anyone translate that into English for me please? I don't speak gibberish. 😂😂😂

Re: Syncing issues with TV and Soundbar

AntS — Fri, 18 Oct 2019 07:54:25 GMT

@Steve851 wrote:

If you don't know what you're talking about then why even bother trying to help? Lol

hope other people find this conversation as funny as I do 😂😂😂

We're more about "Thanks, mate, but that didn't quite work for me," or "Not sure I understand, can you explain some more please?"

Regarding your original query, I can confirm that the HW-R550 doesn't have the feature of simultaneous power-off with the TV.

Re: Syncing issues with TV and Soundbar

Steve851 — Thu, 24 Oct 2019 00:30:59 GMT

That's perfect thanks for the info, bit disappointing that Samsung seem to drop functionality with newer tech rather than add or improve on though. On the other subject though I'd just like to point out he or she started getting narky with me first. 👍

Re: Syncing issues with TV and Soundbar

RickHammer — Mon, 23 Dec 2019 22:11:21 GMT

Forget all the complex hookups....Leave your TV providers HDMI cable in HDMI one port, and just plug in the HDMI arc cable from the output on the soundbar into the HDMI arc input on your TV....

Re: Syncing issues with TV and Soundbar

MACMAN1 — Sat, 21 Mar 2020 16:32:19 GMT

Hi all, I have come across an issue where the EQ stopped working and so found other issues here on Sound.

I now know a lot more than I first thought I did in using this Soundbar. I too discovered using DTS 2.5 was much louder and fuller range Bass. I had also found changing from LINE to RF had a similar change of volume but this is NOT the real issue and neither is changing from PCM to DTS!

Your Sky Box (or other decoder) MUST BE SET TO USE "NORMAL" SOUND by the method you connect the box to TV with (usually HDMI). Do not be tempted to think of using "Dolby" as that would indeed require best sound to be using DTS not PCM. However this can lead to many issues with the Delay Times added due to it not using Dolby Sound!
Doing this restores the lost TREBLE & BASS function but if you happen to edit the Graphic EQ (hidden menu within Treble & Sync button by a long hold) then it cancels the Presets of the Modes and disables the TREBLE & BASS!!!

Now this is the same case if you happened to find that "SURROUND" is the best especially for Music & Movies which opens the Stereo Width more. WARNING: This too adds a Delay as does using Dolby to your TV from the Decoder Box. Best just to leave it on "SMART MODE" and it selects the best option of those modes regardless.