topic Re: Q90R Soundbar not turning on with TV remote in Audio & Video

Q90R Soundbar not turning on with TV remote

dantric — Sat, 22 Jun 2019 22:45:36 GMT

Hey guys,

maybe this has been answered, maybe not but: I just got the Q90R soundbar and i love it. It's connect to a un55mu7600f TV via HDMI ARC (HDMI 3) and has a 4k blu ray (another samsung i think it's the 8500 or something) and a playstation 4 pro(4k) going into the two HDMI in on the soundbar.

I understand that connecting via HDMI ARC doesn't allow the TV and Soundbar to turn on with the TV remote, to do so you need to connect the soundbar to TV with optical.

My question is why? Isn't the point of Anynet+to allow similar devices to easily connect and be controlled? Maybe I am misunderstanding Anynet+ . Are Anynet+ and ARC even the same thing? If I switch to a digital optical from the soundbar to the TV what functionality do i lose if any? Is the sound quality better with HDMI or optical? I understand it's somewhat subjective but still from a data point, which way is best?

Thanks

Re: Q90R Soundbar not turning on with TV remote

m-oc — Sun, 04 Aug 2019 21:40:48 GMT

So I’ve had loads of issues with my Sonos soundbar and just changed to the Q90R to go with my Q90R TV. Everything works fine except I can’t turn on the soundbar with the TV remote. It switches off but not on. Did you find a fix for this? I’ve tried all the menu options I can find!

Re: Q90R Soundbar not turning on with TV remote

Hugystyle — Wed, 21 Aug 2019 07:33:37 GMT

@m-oc wrote:
So I’ve had loads of issues with my Sonos soundbar and just changed to the Q90R to go with my Q90R TV. Everything works fine except I can’t turn on the soundbar with the TV remote. It switches off but not on. Did you find a fix for this? I’ve tried all the menu options I can find!

Same set up here and same result ...

Re: Q90R Soundbar not turning on with TV remote

dantric — Wed, 21 Aug 2019 07:56:42 GMT

No I never did find a solution to this.

For about two months, the TV remote was turning on both devices at the same time, but I don't know HOW I did it, if I even did anything.

Anyway, then I turned on my ps4 and now it's stopped. So... Now when I turn on the TV the ps4 starts, but I don't want it to, can't seem to find where to stop that... Good times.

Re: Q90R Soundbar not turning on with TV remote

JonnyOxford — Thu, 22 Aug 2019 11:51:36 GMT

I am having exactly the same issue. I have the Q90R soundbar and Q85R TV. I spent 2 hours on the phone with Samsung they reset everything and still the same. They recommend I take it to a local service centre?! Its less than two weeks old and it worked for the first week and a half.

I purchased both from Richer Sounds they recommended I bring the soundbar in to them to test. They plugged it in to a Q85R and it worked first.

Confusing and hugely disappointing from Samsung.

If anyone fixes the issue I would be grateful if it gets posted here.

Thanks,

Re: Q90R Soundbar not turning on with TV remote

m-oc — Mon, 26 Aug 2019 14:17:16 GMT

Looks like I am returning both for a different make as I’ve had enough!

Re: Q90R Soundbar not turning on with TV remote

dantric — Mon, 26 Aug 2019 20:01:56 GMT

So, weirdly enough. I figured out a way, though it's kind of unhelpful and makes no sense.

I connected my appleTV to the television. Now the TV turns on, it defaults to the appleTV, which is fine whatever, AND the soundbar turns on at the same time as well, one remote controls appleTV, soundbar and TV.

So, try connecting an HDMI device to your TV directly, I dunno, maybe that'll work for some of you. I can't promise it will, but here we are.

Re: Q90R Soundbar not turning on with TV remote

markchang — Mon, 02 Sep 2019 07:41:15 GMT

I had the same problem, but I found a way to fix it.

1. Turn on TV, Click Home button from remote controller
2. Select source to TV

that's it, your soundbar will turn on and off with the control of the TV.

If you connected to soundbar with PS4, etc ...when you turn on the PS4, your TV will automatic power on and switch TV's source to soundbar, you have to manually switch it back to TV again.

Re: Q90R Soundbar not turning on with TV remote

m-oc — Mon, 02 Sep 2019 07:46:33 GMT

I don’t watch terrestrial TV. So could I just do this once and then the on/off will always work, even if I’m on an HDMI source?

Re: Q90R Soundbar not turning on with TV remote

markchang — Mon, 02 Sep 2019 07:52:52 GMT

I don't watch terrestrial TV either but netflix mostly, I don't know if there's any other way to do that.

Re: Q90R Soundbar not turning on with TV remote

Thomasvdm — Sun, 29 Sep 2019 06:26:34 GMT

Omg, this actually worked for me also!

thank you so much

Re: Q90R Soundbar not turning on with TV remote

Alexandri — Thu, 26 Dec 2019 11:23:36 GMT

hey, do you connect your devices to the TV or to the Soundbar?

I have the same issue.

Connecting my Xbox One and Telekom Entertain Receiver to the Soundbar, that the starting the TV doesn't start the Soundbar.
If I connect all Devices to the TV, than the Soundbar will start automatically with my TV's remote.

The Problem is: I need to connect my receiver to the Soundbar because of Lip-sync Problems.

thank you guys.

samung Q85R and soundbar q80r

Re: Q90R Soundbar not turning on with TV remote

MonkeyM1nd — Sat, 08 Feb 2020 19:05:49 GMT

Reading a few posts in wonder if this is related to the source seeing on the sound bar. You would have shifted from a hdmi source to d.in on the soundbar now. So maybe the soundbar isn't listening for the on control in that mode when off

Re: Q90R Soundbar not turning on with TV remote

destino101 — Thu, 20 Feb 2020 16:21:32 GMT

I recently ran into this issue with a Q90R soundbar on a 82" Q80R TV. I kept banging my head on why the soundbar was not turning ON with the TV remote. I read one of the suggestions given about changing the source to TV. That didn't work. I finally moved my HDMI cables from the soundbar to my TV and left the optical cable connected between the TV and the soundbar and now the soundbar turns ON and OFF with the TV remote. The only HDMI cable connected to my soundbar is the ARC connection that goes back to HDMI 4 ARC on TV side. Not sure why it works that way, but it seems to be working now. As previously stated, I did read the manual and it does state it only turns ON/OFF when the optical cable is connected. Seems odd but it works. Sound comes across great on HDMI connected devices.

Re: Q90R Soundbar not turning on with TV remote

markchang — Thu, 20 Feb 2020 23:26:59 GMT

you won't hear ATMOS if using optical cable.

Re: Q90R Soundbar not turning on with TV remote

destino101 — Fri, 21 Feb 2020 00:37:20 GMT

I ran a Dolby Atmos test from a disc on PS4 Pro. While the test ran, I disconnected the optical cable to see if the sound went away. Much to my suprise the sound still came through the soundbar. Could it be possible it's coming through the HDMI ARC connection I still have?

Re: Q90R Soundbar not turning on with TV remote

dantric — Fri, 21 Feb 2020 00:42:45 GMT

That's exactly what's happening.

As for my issue. I have just ARC from soundbar to Samsung smart TV. Ps4 pro and 4k hdr Blu-ray into the soundbar. Soundbar and TV turn on at the same time with one remote. Volume controls with one remote.

I'm not really sure how are why it works unless there was some sort of software update... I generally don't read them, just update.

Make sure anynet+ is enabled on your TVs. And uh.... I dunno. Keep trying...? 🤷‍♂️

Re: Q90R Soundbar not turning on with TV remote

JohanvanMierlo — Wed, 03 Jun 2020 20:16:47 GMT

Same issue here with brand new Q800T soundbar. Because of lipsync issue in dolby mode of my Xfinity cable box/dvr I have to connect the HDMI to the soundbar firstand pass it through to the TV. If not plugged in ARC HDMI 4 port TV still detects Atmos device and the apps like Netflix sound on TV won't go through Optical cable and soundbar doesn't receive sound.

I hope an update will come out that allows soundbar to automatically turn on in HDMI source when TV turns on while using only the HDMI Arc port.

Re: Q90R Soundbar not turning on with TV remote

GabrielBeatty — Wed, 10 Jun 2020 07:22:17 GMT

Found a Fix!

I hope this works for someone else because this has given me hours of pain. My setup is using HDMI arc.

After trying to reconnect the universal remote countless times I decided to wipe the TV cache and start over. (Home > settings > device manager > clear cache)

Turn soundbar on with soundbar remote.

Delete soundbar from bluetooth devices and deleted it from the universal remote.

Turn off the tv, the soundbar should turn off. Turn the tv back on, the soundbar should also turn on.

I found that the soundbar had also reconnected in my settings.

I hope this can work for someone else, I was considering refunding my soundbar.

Re: Q90R Soundbar not turning on with TV remote

Gerryd — Thu, 09 Jul 2020 00:23:34 GMT

@GabrielBeatty wrote:

Found a Fix!

I hope this works for someone else because this has given me hours of pain. My setup is using HDMI arc.

After trying to reconnect the universal remote countless times I decided to wipe the TV cache and start over. (Home > settings > device manager > clear cache)

Turn soundbar on with soundbar remote.

Delete soundbar from bluetooth devices and deleted it from the universal remote.

Turn off the tv, the soundbar should turn off. Turn the tv back on, the soundbar should also turn on.

I found that the soundbar had also reconnected in my settings.

I hope this can work for someone else, I was considering refunding my soundbar.

My setup was working when I first bought it. The tv Q80 qled and the sound bar q90r has firmware upgrades and this problem manifested itself.

the sound bar will come on with the tv.

soundbar is plugged into HDMI 4 arc input.
appletv4k plugged into soundbar hdmi1

bell fibe tv plugged into soundbar hdmi2

appletv gets recognized as an HDMI-cec device by the tv and will change the soundbar source automatically when it's turned on, played or paused.

the set top box from bell isn't recognized the same way. I have to set the source to hdmi2 with the soundbar remote.

the soundbar doesn't turn off if I turn the tv off