topic My5 app UBD-M7500 in Audio & Video

My5 app UBD-M7500

Tonyteeth — Thu, 17 Jan 2019 12:46:36 GMT

I was wondering if anyone else has encounter an issue with the My5 app on the M7500??

It's saying the milkshake app needs updating but their is no actual update to find, I've reinstalled the app several times but still won't work.

Re: My5 app UBD-M7500

ChrisM — Thu, 24 Jan 2019 15:00:03 GMT

Hi @Tonyteeth.

Let's try a Smart Hub reset on the TV. Go to Home > Settings > Support > Self Diagnosis > Reset Smart Hub.

Let us know how you get on.

Re: My5 app UBD-M7500

BB10 — Thu, 07 Feb 2019 19:12:54 GMT

I have a Samsung blu ray, and cannot watch the My5 app. It says we need to update, however no updates are available. Have previous issues been resolved from December 2018?

Re: My5 app UBD-M7500

tom1649 — Wed, 25 Sep 2019 13:07:24 GMT

I'm having this same problem with the My5 app on a BD-H6500. When loading the app it tells me it's outdated and to download a new version but no updates are available.

Resetting the Smarthub made no difference.