topic Re: Problem with Samsung soundbar hw-m450 in Audio & Video

Problem with Samsung soundbar hw-m450

FGSD — Thu, 08 Feb 2018 06:36:03 GMT

Hi!

When I turn on my soundbar, it gets stuck on hello and doesnt do anything else.

Is there something I can do?

Thank you for your help.

Re: Problem with Samsung soundbar hw-m450

JAMES4578 — Fri, 09 Feb 2018 11:56:39 GMT

wrote:
Hi!
When I turn on my soundbar, it gets stuck on hello and doesnt do anything else.
Is there something I can do?
Thank you for your help.

Hi @FGSD, not sure how you are connecting to Tv but with this soundbar it can be via optical cable, HDMI or Bluetooth- more info in manual. Troubleshooting is on page 31 http://downloadcenter.samsung.com/content/UM/201709/20170907102213112/HW-M450_ZA_FULL-170830.pdf

Re: Problem with Samsung soundbar hw-m450

FGSD — Fri, 09 Feb 2018 12:45:50 GMT

I connected it via aux and HDMI. In both cases, it got stuck on HELLO when I turned it on and didn't react to anything except for unpluging it from power.

Re: Problem with Samsung soundbar hw-m450

JAMES4578 — Fri, 09 Feb 2018 13:39:46 GMT

wrote:
I connected it via aux and HDMI. In both cases, it got stuck on HELLO when I turned it on and didn't react to anything except for unpluging it from power.

Are you still getting anywhere after disconnecting? You could try a reset by powering on Soundbar,them press and hold Vol+ and Vol - until INIT appears on display. More info on Us site http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=464999&modelname=HW-M450&modelcode=HW-M450%2FZA&session_id=GT1Ch9vQ3l7hGJ33cX5QcJpv57DVwMZn74pqBkw4L7wnh6WGYvtF%211413488267%21-1766779114%211518183040956&from_osc=#http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=464999&modelname=HW-M450&modelcode=HW-M450%2FZA&session_id=GT1Ch9vQ3l7hGJ33cX5QcJpv57DVwMZn74pqBkw4L7wnh6WGYvtF%211413488267%21-1766779114%211518183040956&from_osc=#

Re: Problem with Samsung soundbar hw-m450

BsGC — Mon, 26 Nov 2018 02:21:22 GMT

I have the same issue. I have tried hard reset with pushing + and - and unplugging and replugging. Still on HELLO.

Called Samsung support and they said I have to call for a paid service call since I am out of warranty.

I tested the HDMI cable with another device and it's not the cable. I am using Samsun TV and checked all settings.

Anyone have any input?

Not sure what more service call would do except cost me more money.

@JAMES4578 wrote:
wrote:
I connected it via aux and HDMI. In both cases, it got stuck on HELLO when I turned it on and didn't react to anything except for unpluging it from power.
Are you still getting anywhere after disconnecting? You could try a reset by powering on Soundbar,them press and hold Vol+ and Vol - until INIT appears on display. More info on Us site http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=464999&modelname=HW-M450&modelcode=HW-M450%2FZA&session_id=GT1Ch9vQ3l7hGJ33cX5QcJpv57DVwMZn74pqBkw4L7wnh6WGYvtF%211413488267%21-1766779114%211518183040956&from_osc=#http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=464999&modelname=HW-M450&modelcode=HW-M450%2FZA&session_id=GT1Ch9vQ3l7hGJ33cX5QcJpv57DVwMZn74pqBkw4L7wnh6WGYvtF%211413488267%21-1766779114%211518183040956&from_osc=#

Re: Problem with Samsung soundbar hw-m450

83Cak — Sun, 07 Apr 2019 04:41:24 GMT

I'm having the same problem... did you ever come up with a solution?

Re: Problem with Samsung soundbar hw-m450

BsGC — Sun, 07 Apr 2019 21:47:38 GMT

Nope - I think it is fried. Luckily I bought at Costco and they took it back and refunded my money.

Re: Problem with Samsung soundbar hw-m450

GABERIEL MORENO — Thu, 13 Jan 2022 02:07:17 GMT

HELLO EVERYONE, TODAY IN 2022
I HAVE HAD THE SAME THING HAPPEN TO ME, I HAVE READ EVERYTHING AND CAN'T GET IT TO TAKE OFF THE "HELLO". FINALLY SOMETHING WORKED FOR YOU GUYS

Re: Problem with Samsung soundbar hw-m450

Super Dave — Mon, 13 Nov 2023 01:30:13 GMT

So what did you find that was the solution

Re: Problem with Samsung soundbar hw-m450

GeoffPar — Sun, 13 Oct 2024 20:24:10 GMT

It's 2024 and there is STILL no solution for this reoccurring issue? My soundbar is stuck on HELLO and non of the buttons will work. I have to unplug it to turn it off. Went through all of the "solutions" with customer service and told that I would have to pay for repairs myself because it is out of warranty. I'm mostly curious. What the heck happened to it? Why did it suddenly stop working. When did companies stop standing by their products? This is obviously an ongoing issue and still Samsung pretends like they don't know what you are talking about when you tell them it is stuck and none of the buttons will work. Pathetic!

Re: Problem with Samsung soundbar hw-m450

TechNoLogia — Sat, 22 Nov 2025 05:27:24 GMT

This is 2025 November, my soundbar HW-M450 , model code HW-M450/ZA also got stuck on HELLO... Tried Hard Reset on Sound bar and Woofer with no luck!

Re: Problem with Samsung soundbar hw-m450

GeoffPar — Sat, 22 Nov 2025 06:13:12 GMT

Customer service told me there was nothing else they can do. Offered me a discount on a new soundbar. I tossed it into electronic recycling and bought a different brand. Will never buy samsung again.