topic Re: Soundbar no longer turns on with tv in Audio & Video

Soundbar no longer turns on with tv

Medders — Fri, 28 Dec 2018 18:26:35 GMT

Hi, I have a samsung K series tv - bought in 2017 and a Samsung hw-j355 bought at the same time. Up until recently the sound connect has been working flawlessly but it has now stopped turning on the the sound bar. Once on it connects and it responds to the tv remote with no problems. Why would it have stopped working?? I’ve tried removing it from the tv and re-pairing it. I’ve tried a factory reset on the tv but it hasn’t worked. I’m kind of out of ideas! Any suggestions would be welcome!

Re: Soundbar no longer turns on with tv

Zakaria_E — Sat, 29 Dec 2018 09:22:46 GMT

Hello,

Is the sound bar connected to your TV via HDMI ARC?

Re: Soundbar no longer turns on with tv

Medders — Sat, 29 Dec 2018 10:38:56 GMT

Hi, no it’s via Bluetooth. I don’t think the soundbar has an hdmi...

Re: Soundbar no longer turns on with tv

Zakaria_E — Sat, 29 Dec 2018 12:07:55 GMT

When the Bluetooth Power On function is on and the Soundbar is turned off, if a previously paired Bluetooth device tries to pair with the Soundbar, the Soundbar turns on automatically.

1. Press the Bluetooth POWER on the remote while the Soundbar is turned on.

2. "ON/OFF-BLUETOOTH POWER" appears on the Soundbar's display.

Re: Soundbar no longer turns on with tv

Medders — Sun, 30 Dec 2018 12:13:35 GMT

Thanks for the reply. This is how I had it set up before and it was working fine, but it has just stopped.

Re: Soundbar no longer turns on with tv

spamzilla — Thu, 03 Jan 2019 15:36:48 GMT

Mine is exactly the same. Then, once i have it all working i turn the tv off, the soundbar turns off and then five seconds later the soundbar turns back on. Perhaps a recent update caused the issue?

Re: Soundbar no longer turns on with tv

Medders — Sat, 05 Jan 2019 16:05:58 GMT

It’s possible but I don’t think either the tv or soundbar has had a recent update. I’m at a bit of a loss really!

Re: Soundbar no longer turns on with tv

falcone — Mon, 21 Jan 2019 22:11:46 GMT

I have the same exact issue. Started happening a few weeks ago. TV remote controls everything except powering in the sound bar. Incredibly frustrating.

Re: Soundbar no longer turns on with tv

Medders — Mon, 21 Jan 2019 22:13:19 GMT

Sadly I have still not found any solution. It must be a software thing - surely??

Re: Soundbar no longer turns on with tv

falcone — Mon, 21 Jan 2019 22:16:12 GMT

That’s what I would guess. Must’ve been an auto update as it was all of a sudden. I don’t pair any other Bluetooth items with the sound bar or the tv.

I have resorted to asking my dog to turn the sound bar on when I power on my tv. Unfortunately, my dog is not intelligent and hasn’t even mastered basic commands. I then have to decide if it’s worth standing up and walking across the room.

Re: Soundbar no longer turns on with tv

Sumsang1 — Sat, 09 Feb 2019 20:53:26 GMT

I’ve experienced the same as above. Been working flawlessly last couple years then this. Connected via BT/sound connect. I turn tv off-soundbar turns off..then seconds later sb turns back on while tv remains off. I’ve reset connections several times. Temp solution I’ve found is to turn tv back on after sb turns on-once connected, turn it off again. Sb stays off and next day the sb will turn on with tv. Don’t know why sb turns back on, but I’m thinking after it does and doesn’t connect, it times out after ~10min then enters a standby mode which will be undetectable next time tv turns on.

EDIT:

still experiencing issue. Figured I’d some details:

tv:UN55KU6500 (software:1231.1)

soundbar: HW-J6000R J-Series

i do wonder if downgrading tv software is an option. Samsung offers upgrading via USB. Will need to find some time to try and downgrade and see what happens

Its also worth noting the latest latest update (1231.1) was November 1 2018.

Re: Soundbar no longer turns on with tv

A_Prol86 — Wed, 23 Jan 2019 00:52:40 GMT

Same thing happened to me!! Been going crazy for the last week trying to figure it out. I’m guessing no one has figured out a fix or if it was an update?

Re: Soundbar no longer turns on with tv

Charles4 — Wed, 23 Jan 2019 23:01:29 GMT

This has happened to me as well about two or three weeks ago. I blamed my one year old son who he a fascination with remote controls - I thought he had pressed something. We’ve tried resetting everything. It’s very annoying that for years we have had the soundbar turn on with the tv and now we have to manually turn it on - meaning we need another remote control available for my son to take! If anyone finds a solution please let me know, I’ve googled it and googled it with no luck.

Re: Soundbar no longer turns on with tv

Medders — Thu, 24 Jan 2019 06:56:23 GMT

This is clearly a significant problem. Does anyone know if there’s a way to escalate this to a Samsung rep or admin?

Re: Soundbar no longer turns on with tv

mytv1 — Mon, 28 Jan 2019 02:17:25 GMT

My Samsung sound bar just starting doing this a couple of weeks ago also. This is a sad because it used to work from the beginning when I purchased my TV and sound bar but now it just stopped working. It definitely needs fixed.

Re: Soundbar no longer turns on with tv

Imderek — Thu, 31 Jan 2019 07:25:13 GMT

I found this thread through a google search because I just recently had this same issue happen to me, and was looking for a solution. The soundbar was working without any problems and would turn on and off along with the tv using only the smart remote, but all of a sudden now I have to manually turn it on separately with the soundbar remote 😞

Re: Soundbar no longer turns on with tv

Medders — Thu, 31 Jan 2019 07:30:08 GMT

Does anyone know if it’s possible to force install a previous firmware onto the TV? And if so where would we get it from??

Re: Soundbar no longer turns on with tv

RJB-BJR — Fri, 01 Feb 2019 03:33:59 GMT

Same problem and it happened in the smae time-frame. Late December / Early January. I have done all the items mentioned to correct without success. Current Firmware Version 1231

Re: Soundbar no longer turns on with tv

Charles4 — Fri, 01 Feb 2019 09:23:09 GMT

I managed to fix fit somehow.

I fiddled with the Bluetooth Power button on the soundbar remote. Can’t remember exactly sorry guys. But it works perfectly just as it did before.

Sorry I can’t be more specific.

Re: Soundbar no longer turns on with tv

Nikwashere — Sat, 02 Feb 2019 02:41:56 GMT

I’m having this same issue. Happened after the new year at some point.

Nothing fixes for any extended period of time.

For all of us to be having the same issue, something had to have happened on the Samsung end to make this happen.

Either a well orchestrated planned obsolescence, or more likely something in the firmware that needs updating.

Everyone keep posting here and hopefully Samsung posts a solution when they see the scope of the issue.