topic Re: Multiroom app fails to complete connection to MS650 soundbar in Audio & Video

Multiroom app fails to complete connection to MS650 soundbar

pastim — Sat, 10 Mar 2018 13:21:10 GMT

I have an MS650 soundbar (August 2017). I have been thinking about getting additional speakers, so I attempted to connect to it via the Samsung multiroom app (version 4132) on Android (both version 6, and 7.1.2 on different mobiles). I did this once shortly after buying the soundbar and it worked then, and I updated the firmware. I hadn't tried again until a few days ago, and now it's driving me crackers.

I get as far as a succesful connection (the apps says the speaker has been connected), but then the app stalls showing 'configuring new setup', and finally says there is no such speaker. I have tried dozens of times, on 2 different mobiles, always with the same infuriating result.

I know the soundbar has connected to wifi because it says so on the soundbar, and I can also see the soundbar in the list of devices connected to my router.

When my TV (a late 2015 UE65JU7000) is connected to my LAN via ethernet, I can play sound via wifi to the soundbar (although I normally use HDMI TV-ARC). When the TV is connected to my LAN via wifi I cannot see the soundbar as a wifi sound device from the TV. I have not exceeded the number of concurrent wi-fi devices on my router, and I am not blocking any wifi MACs. The wifi is all on one SSID, 2.4Ghz (since my mobiles don't support 5Ghz).

As I understand it If I can't get the app to work, I can't add speakers. This is, to put it politely, not good.

Help!

Re: Multiroom app fails to complete connection to MS650 soundbar

pastim — Wed, 14 Mar 2018 18:13:52 GMT

I don't see my post on the forum yet. If I need to edit it, please tell me. Or if you have an answer to my query please respond.

Re: Multiroom app fails to complete connection to MS650 soundbar

pastim — Sun, 18 Mar 2018 21:30:39 GMT

Samsung sent me an email as below. The answer is no, since the only reply was mine asking why the post was not public and asking for some sort of response.

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Topic: Multiroom app fails to complete connection to MS650 soundbar
Date: 10-03-2018 02:20 PM
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Re: Multiroom app fails to complete connection to MS650 soundbar

ejsing86 — Mon, 04 Jun 2018 17:32:26 GMT

I have the excact same problem.. Solved it??

Re: Multiroom app fails to complete connection to MS650 soundbar

pastim — Sat, 09 Jun 2018 17:32:12 GMT

@ejsing86 wrote:
I have the excact same problem.. Solved it??

No. They said they would call me, but never did.

Re: Multiroom app fails to complete connection to MS650 soundbar

pastim — Fri, 22 Jun 2018 14:40:40 GMT

I had an update to the app on 22nd June - to version 4134. It now seems to work, at last 🙂

Re: Multiroom app fails to complete connection to MS650 soundbar

Ed_S — Mon, 15 Oct 2018 17:18:33 GMT

Where did you get 4134? Apple store only has 4132? Thanks, Ed

Re: Multiroom app fails to complete connection to MS650 soundbar

Ed_S — Mon, 15 Oct 2018 17:19:03 GMT

Sorry that should be 4131

Re: Multiroom app fails to complete connection to MS650 soundbar

pastim — Tue, 16 Oct 2018 08:09:00 GMT

@Ed_S wrote:
Sorry that should be 4131

I'm on Android. If I recall correctly I just received the update in the normal way.

Re: Multiroom app fails to complete connection to MS650 soundbar

jdashen — Tue, 19 Mar 2019 07:20:39 GMT

I upgraded to Ver 4138 and it's the latest update for now but still can't connect To my MS650 soundbar

Re: Multiroom app fails to complete connection to MS650 soundbar

soepie27 — Tue, 10 Nov 2020 17:22:46 GMT

first install the app smart things from samsung then setup the speaker in there then it will work

Re: Multiroom app fails to complete connection to MS650 soundbar

pastim — Wed, 11 Nov 2020 17:18:32 GMT

That worked. Thanks very much.

Re: Multiroom app fails to complete connection to MS650 soundbar

soepie27 — Wed, 11 Nov 2020 17:41:14 GMT

glad i could help enjoy your speaker