topic Re: HW-N850 Won't Pair with SmartThings in Audio & Video

HW-N850 Won't Pair with SmartThings

Enverex — Wed, 05 Sep 2018 00:43:02 GMT

This soundbar refuses to pair with my network via WiFi. I downloaded the app (which requires far more permissions that is acceptable, btw) and tried to pair it. It gets to 44% and then fails saying that "Couldn't add device. The device isn't responding". I've tried several times, I've even tried on both my 2.4Ghz and 5.2Ghz networks, same result.

It shouldn't be a "weird password" issue; My WiFi password is only 9 characters long at the moment which is 1 more character than the absolute minimum, so that's not going to be the cause, it's also only letters.

I've reinstalled the app. I've also just installed the firmware update that appeared the other day (although it had no changelog so no ideas what that changed) but that hasn't helped.

Any ideas what may be the issue?

Re: HW-N850 Won't Pair with SmartThings

SjorsK — Wed, 05 Sep 2018 21:12:38 GMT

Try to reboot the soundbar and your phone at the same time and retry it.

I know that SmartThings requires a lot of privelages, this is because its an app for litterally everything (One that rules them all). I personally accept it because its from my phone manyfucturer (And considering I'm the costummer, I trust them ).

Re: HW-N850 Won't Pair with SmartThings

Enverex — Wed, 05 Sep 2018 21:26:54 GMT

Rebooting both didn't help. It pairs via bluetooth fine, but it just refuses to add in the app. I start the app, it says it's detected the soundbar and do I want to add it. I say yes, it takes me to a Samgung page where I have to click agree, it then goes back to the adding window and that starts the progress meter. It gets to 44% each time and just says "The device isn't responding".

Takes a few seconds to each 44%...

The spinner changes from blue to green, it spins a few more times at 44% then fails.

Re: HW-N850 Won't Pair with SmartThings

SjorsK — Wed, 05 Sep 2018 21:42:45 GMT

I have taken a look at the manual:
http://downloadcenter.samsung.com/content/EM/201807/20180719105359046/AH68-03046E-01_HW-N850_XU_ENG_180702.pdf

Can you follow the instructions on page 16/17 (16 is for bluetooth, Just in case )?

Edit: Here is a better manual (Page 22):

http://downloadcenter.samsung.com/content/UM/201807/20180716102743533/HW-N850_XU_FullManual_00_ENG_180705.pdf

Make sure that you are on the same wireless network as the soundbar.

Re: HW-N850 Won't Pair with SmartThings

Enverex — Wed, 05 Sep 2018 22:35:06 GMT

Page 16 in the first link is just pairing the soundbar to the phone using bluetooth. That works and I can play music over bluetooth from the phone to the soundbar.

The bit that doesn't work is page 22 in the second link you posted (which is painfully barebones). It's during that setup which gets stuck / fails (as per the pictures above).

And just to show I'm not doing anything silly, here's a video of the whole process - https://xnode.org/files/SamsungWifi.mp4

Re: HW-N850 Won't Pair with SmartThings

SjorsK — Thu, 06 Sep 2018 05:17:54 GMT

I assume that you are on the same network as the device? In that case I ran out of ideas unfortunately. Perhaps a moderator might be able to do something for you.

Personally I had the same issue with my TV yesterday (on 33%) the solution was resetting the sound settings.

Re: HW-N850 Won't Pair with SmartThings

Enverex — Thu, 06 Sep 2018 09:12:19 GMT

Well the soundbar isn't on any network at the moment, that's what SmartThings is supposed to set up. But they're both in the same room so the app should have no problem getting the soundbar to connect to the same network that the phone is using.

Re: HW-N850 Won't Pair with SmartThings

AntS — Thu, 06 Sep 2018 15:36:11 GMT

Cheers for your efforts on this one @SjorsK.

@Enverex: I asked the SmartThings team, and they're currently looking into a report of something similar (with a washing machine rather than a soundbar though). I'll let you guys know of anything I hear back from them on that in case there's a common cause and/or any useful advice that'll apply in this instance too. In the meantime, if you (or anyone else) does happen to stumble across a solution, definitely let us know in this thread.

Re: HW-N850 Won't Pair with SmartThings

Nikke — Fri, 19 Oct 2018 08:31:03 GMT

Hi,

@AntS: Any update from SmartThings team?

@Enverex: Do you still have the same problem? I have exactly the same problem with my brand new HW-N960 and SmartThings app (1.6.15-178):

- I'm able to pair my soundbar and Apple iPhone 8 (iOS 12.0.1) via bluetooth and play music from phone to the soundbar.

- SmartThings app detects the soundbar when phone's bluetooth is switched on. When I try add it, the meter gets stuck to 16% and I get the same error message as you: "Couldn't add device. The device isn't responding. Try adding the device later." As in your video, I have also the option "Add device manually". Using that, I get stuck to 44 % with the same error message.

- In addition, SmartThings app tends to crash 2 times when I start adding the device. The app just shuts down. I start the app again and same thing happens. Usually after the second restart I'm able to start adding device. I have re-installed the app and the behaviour is still the same

I wonder if the problem might be in SmartThings working with iPhone and/or it's new iOS? What phone you are using?

@Enverex wrote:
Rebooting both didn't help. It pairs via bluetooth fine, but it just refuses to add in the app. I start the app, it says it's detected the soundbar and do I want to add it. I say yes, it takes me to a Samgung page where I have to click agree, it then goes back to the adding window and that starts the progress meter. It gets to 44% each time and just says "The device isn't responding".

Re: HW-N850 Won't Pair with SmartThings

AntS — Fri, 19 Oct 2018 08:46:04 GMT

Hi @Nikke. I've not heard anything back from them on this one, so I've sent them an email to see if there's any progress on it from their end.

Re: HW-N850 Won't Pair with SmartThings

Enverex — Fri, 19 Oct 2018 09:22:32 GMT

You've described the exact same issue Nikke, the only difference is that the app doesn't crash for me. I've basically given up because Samsung never got back to me.

It's annoying paying this much for a sound bar and then it just not working properly.

Re: HW-N850 Won't Pair with SmartThings

Nikke — Fri, 19 Oct 2018 10:28:54 GMT

@Enverex: Do you also use iPhone?

@AntS: Thanks for your effort, let's hope we hear something! I apparently tripled my former message when trying to use @mentioning, can you delete those obsolote 2 messages?

Re: HW-N850 Won't Pair with SmartThings

Enverex — Fri, 19 Oct 2018 10:16:17 GMT

Nope, I'm using a OnePlus 2 (Android).

Re: HW-N850 Won't Pair with SmartThings

AntS — Fri, 19 Oct 2018 11:49:35 GMT

@Nikke: Sorted those extra messages for you.

To you and @Enverex: have you cleared the cache and data from the app to clear any residual data that might be there from the previous install? (Unsure how to do that for non-Samsung devices.)

Re: HW-N850 Won't Pair with SmartThings

Enverex — Fri, 19 Oct 2018 11:54:51 GMT

I'd never used the app before getting the soundbar. But I had already tried killing the process, clearing all data, reinstalling the app, etc. No change in behaviour.

Re: HW-N850 Won't Pair with SmartThings

AntS — Fri, 19 Oct 2018 12:01:14 GMT

No worries, @Enverex.

Any joy with logging out and logging back in to your Samsung account it's associated with? (The SmartThings app and the Samsung account are linked, so sometimes that step can solve SmartThings app-related stuff.)

Re: HW-N850 Won't Pair with SmartThings

Nikke — Fri, 19 Oct 2018 16:04:11 GMT

I did all this: re-installed the app, logged in and out, no effect. Then I reseted my soundbar in two ways:

1) Soundbar on and disconnected from every device and cables (except power): By holding + and - (volume up and volume down) on the soundbar for about 5 seconds. This got SmartThings pairing to the point where it and the soundbar leds instructed me to press - (volume down). I tried this multiple times, no luck by pressing it on the remote nor on soundbar. Got stuck to 33% and still got the same error message as before.

2) Soundbar on and disconnected from every device and cables (except power): I pressed the cogwheel (Sound Control) on the remote for about 20 seconds, during this the soundbar reseted and showed different version numbers (firmware etc.) After this the situation is the same as it was before my first reset as described in my first post.

Re: HW-N850 Won't Pair with SmartThings

Nikke — Tue, 23 Oct 2018 09:42:22 GMT

Today I tried with my Apple iPad Air (iOS 12.0.1, same as in my iPhone 8). And it worked: after pressing - (volume down) as the app and soundbar instructed, I was able to connect the soundbar to wifi via SmartThings and then it registered soundbar to my account. Registration failed on the first time, the second time it succeeded. I'm quite confused why it was possible with the tablet and not the phone, both being Apple and having the same iOS version. All I did was that I disconnected power cable from the soundbar for a minute before trying to connect but I doubt it had anything to do with this since SmartThings still doesn't work with iPhone.

I guess the only option for others is to try different devices unless someone finds an actual solution.

Re: HW-N850 Won't Pair with SmartThings

SpeedyNZ — Tue, 23 Oct 2018 04:20:24 GMT

Exactly the same problem

Re: HW-N850 Won't Pair with SmartThings

MrTugBoat87 — Fri, 26 Oct 2018 13:28:27 GMT

Salem problem here. Got the soundbar on Wednesday and cannot connect jt to the smarts things and the customer support is poor.

Also, I really need just some confirmation here as Samsung Support has told me both yes and no.

I have a MU8000 and a N850 with Dolby Atmos Soundbar. I have the soundbar connected to the TV via ARC and my Xbox, Ps4 and Sky Q box connected directly to the TV.

Will this support Dolby Atmos or does the devices need to be connected to the soundbar directly? Samsung have said it doesnt but i am not sure.